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Spent 3 nights around Christmas. The room is typical for this hotel. Clean and tidy. Air condition was noisy, but effective. Internet was ok.
Breakfast is bad. There are less then 10 tables for the whole hotel. It is not enough. Variety is poor, and...More
2 Thank boazsharon
Response from IHGCare, Guest Relations Manager at Holiday Inn Express Van NuysResponded 13 January 2016
Thank you for taking the time to share your experience about your stay. It is disheartening to learn that your stay with us did not fully meet your expectations due to the issues received regarding the breakfast selections and the air conditioning unit...More
The staff was amazing! Manny at the front desk really take care of us, truly going above and beyond.
Upon pulling into the parking lot, there was a sprinkler that has bursted it looked like. There was water spewing everywhere!
The smell of marijuana was...More
Response from IHGCare, Guest Relations Manager at Holiday Inn Express Van NuysResponded 27 December 2015
Thank you for taking the time to review our hotel on TripAdvisor. We value each feedback as this will allow us to identify areas that may benefit from additional attention. We sincerely apologize if you found the condition of our facilities to be...More
I have no issues with the hotel itself, or the staff either. Not a location I would choose if it had not been for business. Don't think about walking anywhere, just Uber to some nicer areas/restaurants.
My problem is a reoccurring noise every 3 minutes...More
1 Thank JamieLong
Response from IHGCare, Guest Relations Manager at Holiday Inn Express Van NuysResponded 20 December 2015
Thank you for taking the time to review our property. We are always happy to provide a consistently clean, comfortable and courteous place for our guests. I am sorry to hear that there were certain aspect of your visit that did not meet...More
I would like to say that the staff was awesome. Our stay was sudden, and the complementary items were greatly appreciated. We were not familiar with the area, and everyone was just so understanding and helpful. Room was clean, up to date, cozy, and breakfast...More
I booked this hotel while my husband was driving and I was looking for a hotel in the car. One night was $160.95 online plus room tax and tourism assessment total $185.89. We are use to paying a minimum of this amount actually for a...More
Response from IHGCare, Guest Relations Manager at Holiday Inn Express Van NuysResponded 12 December 2015
Thank you for taking the time to write a review of our hotel. I appreciate your kind comments and pleased that you chose to stay with us recently. Rest assured, that your feedback will be considered when making future pricing strategies. I do...More