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Holiday Inn Express Van Nuys

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Holiday Inn Express Van Nuys
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176 Reviews from our TripAdvisor Community

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Showing 171: English reviews
Helsinki, Finland
Reviewed 2 weeks ago

We booked this hotel via IHG website, easily. The reception was very, very slow and it took a lot if time to us checked in. Amazing experience. The room and breakfast were just like they are in any other HI Express. No surprises. This is one of the reasons why to use HI Express. Anyway in this case the reception...

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Helpful?
Thank Traveller007Finland
IHGService, Guest Relations Manager at Holiday Inn Express Van Nuys, responded to this review

Dear Traveller007Finland, Thank you for being our guest and for taking the time to share your comments. We are truly grateful for the excellent rating you gave to our location. However, it is unfortunate that your check-in experience prevented you from enjoying your time at our hotel. We sincerely apologize for any inconvenience this may have caused you. Your feedback...

Reviewed 3 weeks ago

We stopped here for one night in transit, and found it to be a comfortable place to relax for a night. Everything in our room was in great shape and very clean. Although the breakfast buffet was a bit limited, we each found something to like. I just wish they had chosen a different color to paint the walls in...

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Thank jt_home
Los Angeles, California
Reviewed 2 December 2016

We stayed 4 nights at the Holiday Inn Express in Van Nuys. The rate was excellent, the rooms were very nice, the bed was comfortable, and the service was very good. The breakfast was complementary, and was good. We were very pleased with this hotel, and will stay there again.

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Helpful?
Thank britniea2015
HolidayInn V, Guest Relations Manager at Holiday Inn Express Van Nuys, responded to this review

Dear britniea2015, We would like to send our gratitude in giving the hotel and staff good review. Our staff and management takes pride in bringing great employees and would always like to hear guests appreciate and notice the service they rendered. Will be happy to be of service to you again.

Reviewed 19 November 2016 via mobile

This property is hidden amongst industry and car dealerships and is quite nice. There is a Taco Bell, Burger King and Diner (The Horseless Carriage) within walking distance. It has a pool but no jacuzzi. Nice king size bed on the sixth floor. Plenty of towels and change of sheets. Many television stations and hbo to choose from. The breakfast...

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Helpful?
Thank Dancinkwn
HolidayInn V, Guest Relations Manager at Holiday Inn Express Van Nuys, responded to this review

Dear Dancinkwn, Thank you so much for your kind and very nice review of the hotel's accommodation. Will definitely bring this to the attention of the ownership to let them know guest like you are very please with the added value/service provided during your stay Hope to be of service to you again.

Reviewed 15 November 2016 via mobile

I stayed at this hotel for one night while spending a weekend in Van Nuys after staying at a different hotel the night prior. The difference was great. When I walked into the hotel the atmosphere and decor was fresh, slightly more modern, and inviting. The staff was pleasant and helpful. The room was slightly smaller than the other hotel...

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Helpful?
1Thank Shawnta E
HolidayInn V, Guest Relations Manager at Holiday Inn Express Van Nuys, responded to this review

Dear Shawnta E, We are glad to hear that you notice the difference between other hotel and the fresh modern inviting look of the lobby area. Staff will be given a pat on their shoulder because of great service and will let management know about their helpfullness. Thank you for mentioning the cleanliness and freshness of the room although you...

Manteca, California
Reviewed 11 November 2016

2 night stay with hubby & teen to attend UCLA family weekend. Hotels in the area near UCLA are scarce and expensive, so we had to go farther away. The location was actually not too far and being close to the freeway was convenient. The area it's located seems sketchy by appearance, but we didn't encounter any problems. The hotel...

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Thank TheVez5
HolidayInn V, Guest Relations Manager at Holiday Inn Express Van Nuys, responded to this review

Dear TheVez5, We apologize that your TV was not able to respond soon enough when changing channels, and the bathroon were not in your standard. But we are happy to hear your husband enjoyed the breakfast, location, beds and pillows, bathroom products, decoration in the lobby and infused water. Appreciate the recommendation and we are happy to hear that you...

Reviewed 9 November 2016 via mobile

Tiny bathroom, very uncomfortable to take a shower. Terrible customer service from front desk to the manager. Called multiple times but never get a call back. Didn't meet HIE standard at all. Will never stay there again.

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Helpful?
Thank Ling L
HolidayInn V, Guest Relations Manager at Holiday Inn Express Van Nuys, responded to this review

Dear Ling L., We sincerely apologize that you did not enjoy your stay at our hotel, and will forward your concern to the ownership. We always strive to go above and beyond in our customer service, and we think we di not meet your expectation. Hope we will be given a second chance for your future visit.

Reviewed 7 November 2016

We chose this hotel because we had to be in Panorama City. At first, things didn't look too good. The elevators are ancient and seem designed for freight. The room air conditioning comes out of contraption by the window that sounds like a factory blower. (At least it drowns out the sound of the freeway.) Clearly, this is an older...

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Helpful?
Thank Dan d
IHGService, Guest Relations Manager at Holiday Inn Express Van Nuys, responded to this review

Dear Dan D, Thank you for taking the time to write a review about your stay with us. We are happy to know that you liked our room cleanliness and we certainly appreciate your nice feedback on our staff. On the other hand, we would like to apologize for not living up to your expectations regarding our air-conditioning system, elevators...

Chesterfield, Michigan
Reviewed 25 October 2016 via mobile

This HIE is ok. Nothing to talk about. Close to freeway, so can hear road noise. AC unit was thru wall noisey unit. Bed was ok for comfort. Must have worked on plumbing because had some black gray water come out of faucet and shower but cleared. Didn't drink it after that. Would consider another hotel next time

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Helpful?
Thank PhoenisSunDog
IHGService, Guest Relations Manager at Holiday Inn Express Van Nuys, responded to this review

Dear PhoenisSunDog, Thank you for your feedback regarding your stay at Holiday Inn Express Van Nuys, CA. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment about the bed. However, we’re sorry about the traffic noise and for falling below your expectation regarding the plumbing. We will look...

Dublin Ireland
Reviewed 23 October 2016 via mobile

I picked this hotel because it's beside Galpin Motors and I was visiting their museum. It's 20 minutes from LAX and just off the 405 at Burbank. Loads of diners and Galpin's Horseless Carraige to eat in within walking distance. We were in the seventh floor and the room was lovely and appeared to be newly refurbished, coffee maker and...

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Helpful?
Thank motorcar1
HolidayInn V, Guest Relations Manager at Holiday Inn Express Van Nuys, responded to this review

Dear motorcar1, The hotel staff, management and ownership would like to thank you for giving us a good review. We are glad to hear you liked your room view, location distance to where you are going to, breakfast, parking, staff and other value added to your stay. It's always great to have a lovely warm welcome upon arrival at any...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Breakfast included
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Breakfast included
  • Meeting Rooms
  • Multilingual Staff
  • Dry Cleaning
  • Self-Serve Laundry
Official Description (provided by the hotel)
Our 7-storey Holiday Inn Express Van Nuys has 132 newly-renovated rooms with wonderful pillow top beds and granite bathrooms, it has spacious work area with personal voice mail service. The hotel offers a dedicated floor for smoking-rooms only. One of the best location in the Los Angeles area, off the 405 Fwy at Roscoe Blvd exit in Van Nuys, 20 minutes to Downtown Los Angeles, Beverly Hills and Rodeo Drive and it s great shopping and restaurants, UCLA, Getty Museum, Hollywood for star-gazing, LAX, Burbank Airport and Van Nuys Airport. You will be greeted by our friendly staff in our granite and crystal chandelier lobby which offers complimentary 24 hours coffee. We offer a free business center, with internet connection, complimentary local calls, complimentary parking, complimentary full hot breakfast. Our Olympic sized outdoor heated pool is surrounded by a gated-garden. The exercise room is available 24-hours with state-of-the-art equipment. We offer pay-per-view movies, complimentary coffee maker with coffee and tea, iron/ironing board, hair dryer and hypo-allergenic rooms. ... more   less 

Additional Information about Holiday Inn Express Van Nuys

Address: 8244 Orion Ave, Los Angeles, CA 91406
Region: United States > California > Los Angeles > North San Fernando Valley
Price Range: $232 - $277 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Van Nuys 2.5*
Number of rooms: 132
Reservation Options:
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Also Known As:
Holiday Inn Express Van Nuys Hotel Los Angeles
Holiday Inn Van Nuys
Holiday Inn Los Angeles
Los Angeles Holiday Inn
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Questions & Answers

Here's what travellers have asked, with answers from Holiday Inn Express Van Nuys staff and other travellers.
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Questions? Get answers from Holiday Inn Express Van Nuys staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Take room from upper floor. A busy road is very close to the hotel....”
 of 5 bubbles Traveller007Finland, 4 Jan 2017 | Read review
“They all seemed the same. I wasn't there long enough to make a judgment on this.”
 of 5 bubbles 315arsenm, 9 Aug 2016 | Read review
“stressless environment. clean, good breakfast and nice staff”
 of 5 bubbles mail4tola, 17 Jun 2016 | Read review
“Get a room on the North side, away from Roscoe Blvd.”
 of 5 bubbles Mikeb934, 23 May 2016 | Read review
“Quiet Rooms, Clean really satisfactory, great views South and North”
 of 5 bubbles jerezanodecorazon14, 25 Mar 2016 | Read review
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