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Hilton Los Angeles/Universal City

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Hilton Los Angeles\/Universal City
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3,390 Reviews from our TripAdvisor Community

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There are newer reviews for Hilton Los Angeles/Universal City
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Showing 2,982: English reviews
Brisbane, Australia
Reviewed 10 December 2014 via mobile

I had a lovely stay at Hilton Universal. The staff were extremely helpful and polite and would go above and beyond. After a flight from Australia I very much appreciated an early checkin and upgraded room. The executive room provided a fantastic wrap around room and view of universal and the hills. The bed was devine incredibly soft and plush,...

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Helpful?
Thank Brissy_Loutravels
San Mateo, California
Reviewed 10 December 2014

Came here to experience the whole "Grinhmas" attraction @ Universal Studios. This hotel is located so close to the park with shuttles every 10 minutes or a short 5-7 minute walk. I have a toddler daughter so not worrying about driving and having to take breaks during the day worked out very well. The hotel is very clean and has...

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1Thank Danny S
Issaquah, United States
Reviewed 10 December 2014

A fantastic location, right in the heart of Universal City, just make sure they are not testing the alarm systems or cutting power (this is an exception, not something they do on a regular basis) we were informed upon check in (too late to make changes to reservations!) also informed of elevator upgrades *they did a great job of assisting...

Review collected in partnership with Hilton Hotels & Resorts
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Thank Darren T
United States
Reviewed 10 December 2014

Everything was as good as could be expected . The room was very clean, the service was excellent the staff were always at our service, The food was also excellent. Everything was of excellent quality. For the amenities the cost was more than reasonable.

Review collected in partnership with Hilton Hotels & Resorts
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Thank Gregory S
Reviewed 9 December 2014

Not only do the elevators need a facelift; but so does the rest of the hotel. If it were not for the gorgeous Christmas decorations and the close proximity to Universal Studios, this hotel would be vacant. Old carpet and (obviously) recently converted non-smoking rooms added to the irritating smell. Stay away from the "corner rooms" on the 4th floor,...

Review collected in partnership with Hilton Hotels & Resorts
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Thank susanpP5736IY
St Joseph, United States
Reviewed 8 December 2014

We were impressed with how courteous all the staff was. Our room was clean but I did miss having a refrigerator that we could put leftovers or drinks in. I also felt that the water bottles in the room was overpriced. After paying nightly rates $3.95 to $6.00 was excessive. A chair, besides the desk chair, would be nice to...

Review collected in partnership with Hilton Hotels & Resorts
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Thank Keith R
Penang Island, Malaysia
Reviewed 4 December 2014

The hotel was a little old but well kept. But the staff especially managing the transport and tours was absolutely disappointing , to say the least. We wanted to go for a day tour of LA on Saturday after Thanksgiving and booked a tour under this LA LA land tours company , based on superb recommendation by a Hilton staff...

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1Thank ChiewKS
HiltonUniversal, Public Relations Manager at Hilton Los Angeles/Universal City, responded to this review

Dear Guest, I appreciate your review of your recent experience at our hotel. I'm very sorry for the disappointing service that you received; I will make sure to address these issues with our staff. Exceptional guest service is the foundation of our brand promise and your feedback helps us to improve. A representative will reach out to you shortly to...

Chicago, Illinois
Reviewed 4 December 2014

Every staff member that I looked at greeted me. They were super helpful and friendly. The rooms were very comfortable and the food at the restaurant was tasty. Great little bar too. If you plan on going to Universal, this is the place to stay - shuttle every 15 minutes.

Review collected in partnership with Hilton Hotels & Resorts
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1Thank vudu1u
Virginia
Reviewed 4 December 2014

We stayed in this hotel for 3 nights hotel is nice and like a tower its 0.4 miles away from universal studios and also very near from famous hollywood walk of fame. The furniture is a little bit old fashioned style the rooms have fridge included staff cleaned the room everyday. Staff is really friendly and helpful. They have wide...

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Thank Richa A
Reviewed 3 December 2014

stayed one night in the Hotel, in a superior room. We really liked it and would recommend it any time. It´s just a walk to Universal. The stuff has been helpful and friendly at any time. The Sturbucks helped to overcome the Jet-leg.

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Thank StefanHo

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
GreenLeadersGold level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Enjoy AAA Four Diamond facility with over six acres of landscape in the Hollywood Hills and stunning views of glittering Los Angeles. The hotel provides a sophisticated experience combined with a superior level of service. A welcomed respite, each spacious guest room and suite is flavored with class and comfort, showcasing valued amenities for the well-traveled guest. Continually working toward greater sustainability, the property was also recently awarded the Gold level certified by Green Seal for environmental lodging, The Hilton Los Angeles/Universal City hotel is located steps from Universal Studios Hollywood and CityWalk Los Angeles. ... more   less 

Additional Information about Hilton Los Angeles/Universal City

Address: 555 Universal Hollywood Drive, Los Angeles, CA 91608-1001
Region: United States > California > Los Angeles > Central L.A
Price Range: $304 - $538 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton Los Angeles/Universal City 3.5*
Number of rooms: 495
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hilton Hotels Direct and Priceline so you can book your Hilton Los Angeles/Universal City reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Los Angeles / Universal City Hotel Los Angeles
Hilton Universal City
Universal Hilton
Los Angeles Hilton
Hotel Style:
#7 Green Hotel in Los Angeles
#29 Family Hotel in Los Angeles
#34 Romantic Hotel in Los Angeles
#55 Business Hotel in Los Angeles
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Los Angeles/Universal City staff and other travellers.
85 questions
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13 days ago

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Questions? Get answers from Hilton Los Angeles/Universal City staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Go higher floors for amazing views”
 of 5 bubbles JJUk2011, 20 Mar 2017 | Read review
“Keep your expectations real and you'll be less disappointed than I was.”
 of 5 bubbles shirlenep2017, 15 Mar 2017 | Read review
“Ask for a view of Universal Studios. The view is truly excellent.”
 of 5 bubbles vacaylover2015, 13 Mar 2017 | Read review
“ask for a corner room”
 of 5 bubbles kcirtapp, 13 Mar 2017 | Read review
“Stay on upper floors”
 of 5 bubbles 698cindyh, 13 Mar 2017 | Read review
5 of 5