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Hilton Los Angeles/Universal City

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Traveller (1272)
Room & Suite (751)
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Overview
  • Excellent43%
  • Very good34%
  • Average15%
  • Poor5%
  • Terrible3%
Travellers talk about
“city walk”(330 reviews)
“theme park”(138 reviews)
“alcove room”(52 reviews)
Wifi
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
4 Star Hotel
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Offers from Hilton Los Angeles/Universal City
Special Offer: Double Points, Every Stay
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Offers from Hilton Los Angeles/Universal City
Special Offer: Double Points, Every Stay
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Rooms
6 May7 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (4,116)
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All reviewscity walktheme parkalcove roomcafe sierravisiting universalexecutive floorfree shuttleself parkingbreakfast buffetper dayhollywood hillsshuttle servicemetro stationcitywalkconciergeburbankfreeway
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1,201 - 1,205 of 3,626 reviews
Reviewed 8 June 2016

The lady that checked us in had a bad attitude and was less than helpful. We were told our room would be ready at 12 noon to check into. We left Universal, went back at 12:30 and it was not ready and when I told...More

Review collected in partnership with Hilton Hotels & Resorts
3  Thank August A
Response from HiltonUniversal, Carole - Marketing Coordinator at Hilton Los Angeles/Universal CityResponded 9 June 2016

Thank you August for taking the time to share your comments regarding your recent visit with us. I sincerely apologize that you were disappointed with our customer service and the delay in getting into your room. We strive to exceed your expectations and I will...More

Reviewed 8 June 2016 via mobile

Stayed at the Hilton because of its location. The view from our room was wonderful. We had a gal check us in and she was so kind. It is old and the beds were horrible. But for the location it was perfect for our needs....More

Thank Shopgirl1225
Response from HiltonUniversal, Carole - Marketing Coordinator at Hilton Los Angeles/Universal CityResponded 11 June 2016

Thank you Shopgirl1225 for taking the time to review your recent visit to our hotel. We appreciate your comments. As you might have noticed, we are in the process of renovating our cafe as well as other areas of the property. I am sure you...More

Reviewed 8 June 2016

So close to universal and city walk. Hotel staff were great, had zero issues with lifts. Staff seemed to be around the lift locations keeping them moving. Late check in was smooth and room clean and quiet

Review collected in partnership with Hilton Hotels & Resorts
Thank trevorj38
Response from HiltonUniversal, Carole - Marketing Coordinator at Hilton Los Angeles/Universal CityResponded 11 June 2016

Thank you TrevorJ for the wonderful comments regarding your recent visit to our hotel. We are so happy you enjoyed your stay with us and our hospitality. I hope we have the opportunity to welcome you back to our property in the future.

Reviewed 8 June 2016 via mobile

- Stayed here for 3 nights and was perfect for what we wanted. - King bed extremely comfortable. - Room very spacious. - Great location near Universal Studios. - Not far from Hollywood. - All staff very helpful. - Parking expensive but I guess it's...More

Thank Nick W
Response from HiltonUniversal, Carole - Marketing Coordinator at Hilton Los Angeles/Universal CityResponded 11 June 2016

Thank you Nick for the wonderful comments regarding your recent visit to our hotel. We are so happy you enjoyed your stay with us and our hospitality. I hope we have the opportunity to welcome you back to our property in the future.

Reviewed 7 June 2016 via mobile

Loved The location of this hotel, up in the mountains with glorious views. The universal studios and city walk was just 5/7 mins walk and the route was well lit to walk to and from. You can sit outside the hotel as there is a...More

Thank pinx2015
Response from HiltonUniversal, Carole - Marketing Coordinator at Hilton Los Angeles/Universal CityResponded 15 June 2016

Thank you Pinx for the five star review. We truly appreciate your comments. We're so glad to hear you enjoyed your visit with us and our views of the Hollywood Hills as well as our proximity to Universal Studios and CityWalk. I hope we have...More

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About
Awards & Recognition
GreenLeaders Gold level
Amenities
Top amenities
Pool
Restaurant
Room Service
Fitness Centre with Gym / Workout Room
Hotel Amenities
Business Centre with Internet Access
Room Service
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Hot Tub
Heated pool
Outdoor pool
Details
Price range
USD 223 - USD 385 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#7 Green Hotel in Los Angeles
#23 Family Hotel in Los Angeles
#24 Luxury Hotel in Los Angeles
#33 Romantic Hotel in Los Angeles
#54 Business Hotel in Los Angeles
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
USD 223 - USD 385 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#7 Green Hotel in Los Angeles
#23 Family Hotel in Los Angeles
#24 Luxury Hotel in Los Angeles
#33 Romantic Hotel in Los Angeles
#54 Business Hotel in Los Angeles
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (1272)
Room & Suite (751)
Pool & Beach (126)
Dining (79)
Amenities (40)
Business Centre & Event Rooms (5)
Questions & Answers
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SRKD2002
16 April 2018|
AnswerShow all 9 answers
Response from tboz1976 | Reviewed this property |
Parking is not free, it’s $39 a night. Breakfast is only included on executive floor
0
Votes
Tara S
11 April 2018|
AnswerShow all 6 answers
Response from Dean M | Reviewed this property |
We just walked to the Universal Studios (it's not far). Don't know about Warner Brothers.
0
Votes
Phil M
9 April 2018|
Answer
Response from Paul B | Reviewed this property |
It is about 7 miles - Here's the route: Take Hotel Dr and W.C. Fields Dr to Universal Studios Blvd 3 min (0.6 mi) Drive from US-101 S and Sunset Blvd to West Hollywood 22 min (6.2 mi) Follow Sunset Blvd to Drive to your... More
0
Votes
Room Tips
"Rooms with view of US are more expensive."
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"close and easy walk to Universal Studios"
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"Park view rooms are worth it!"
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"2370 faces Universal Studios Hollywood without paying the price for a view"
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