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Hilton Los Angeles/Universal City

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Hilton Los Angeles\/Universal City
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3,448 Reviews from our TripAdvisor Community

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Showing 3,039: English reviews
Meopham, United Kingdom
Reviewed 17 April 2015

We picked this hotel because of its location and I am glad we did. As soon as your car gets to the drop off area you can tell it is a busy hotel, but all the staff are so efficient at what they are doing it makes everything run smoothly. As the car pulled up the staff were there to...

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Helpful?
1Thank ronborrett
HiltonUniversal, Manager at Hilton Los Angeles/Universal City, responded to this review

Dear Guest, Thank you for taking the time to review your recent stay. We are so delight you enjoyed your time with us. Your insights on transportation and services are truly appreciated. It was wonderful to hear that you were able to dine with us and that we were meet your expectations. We hope to welcome you back the next...

San Jose, California
Reviewed 17 April 2015

So I stayed there for a conference. My room smelled like smoke. After several complaints I was moved to a room with an awful view. The food was awful Seriously I had to add salt to cashew Chicken that had soy sauce in it. My TV never worked and no one seemed to car. Either I have too high standards...

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Thank peashi
HiltonUniversal, Manager at Hilton Los Angeles/Universal City, responded to this review

Dear Guest, Thank you for taking the time to share your feedback with us here on TripAdvisor. We are disappointed to hear that your experience fell short of your expectations. We understand your frustration with the issues you faced and will reach out to you shortly to discuss them in further detail. We do hope that we will have the...

Mesa, United States
Reviewed 17 April 2015

I would highly recommend the Hilton Universal Studios Los Angeles, CA. The staff offer exceptional customer service. You always feel like they truly care. The check in process is always outstanding and the guest rooms are large, very clean and the Housecleaning staff does a great job! My husband and I have stayed there several times and each visit was...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
1Thank Rose K
HiltonUniversal, Manager at Hilton Los Angeles/Universal City, responded to this review

Dear Guest, Thank you for choosing us as your hotel while in Los Angeles. We are delighted to hear you enjoyed your stay and thank you for the valuable insights as they help us improve our product and services. We look forward to welcoming you back again soon. Warmest regards, Lorie Towsley Marketing Manager at Hilton Los Angeles/Universal City LTowsley@HiltonUniversal.com...

Hamilton, New Zealand
Reviewed 16 April 2015 via mobile

We got a beautiful alcove room for our stay. Comfiest hotel bed ever, we wanted the pillows!The staff are so great. Location perfect for universal. After a long flight the 4pm check in was tough, ac was a bit loud, but regardless really happy.

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1Thank Theluddys
Glasgow
Reviewed 16 April 2015

Just back from a 5 day trip at this hotel with my son. From arrival to departure, we were very impressed with the kind and helpful staff in all areas. If I had any issues or requests, they were dealt with immediately. The room was very comfortable and quiet and kept spotless by housekeeping. The lady on concierge was most...

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1Thank RosanneGlasgow
Hong Kong, China
Reviewed 15 April 2015

We stayed here for one week - great location for the attractions of Los Angeles. Staff super friendly and helpful. Breakfast buffet was expensive and there are better cheaper options nearby. We liked Bea Beas & The Good Neighbor restaurants which were both nearby. Rooms fine though not modern. Only negative was the lifts which took an age - but...

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1Thank Mark B
London
Reviewed 15 April 2015 via mobile

I'll start with the positives - pretty hotel exterior & lobby, fairly spacious rooms and the guys at the hotel entrance were helpful and friendly. The staff at reception were not. They were miserable, unhelpful & put out when approached. On checking out, the dark haired guy on reception in the morning addressed me with "yes?" No good morning, hello,...

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Thank Doglover150
HiltonUniversal, Manager at Hilton Los Angeles/Universal City, responded to this review

Dear Guest, Thank you for taking the time to review your recent stay. We regret the issues you faced with customer service and housekeeping items during your time with us. This is not the type of service we wish to provide our guest and understand your frustration. We will reach out to you shortly to gain a better understanding of...

Melbourne, Australia
Reviewed 13 April 2015

I travelled recently to LA with my son and chose to stay at the Hilton when in town. The hotel is conveniently located just off a major freeway and is 2-3 minute walk to Universals studios. Amenities at this hotel are very good and the staff make you feel very welcome from the outset. My only complaint was the elevators...

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1Thank 8Aussietravellers8
HiltonUniversal, Manager at Hilton Los Angeles/Universal City, responded to this review

Dear Guest, Thank you for choosing us as your hotel while in Los Angeles. We are delighted to hear you and your son enjoyed your stay. We thank you for the valuable insights as they help us improve our product and services. We look forward to welcoming you back again soon. Warmest regards, Lorie Towsley Marketing Manager at Hilton Los...

Englewood, New Jersey
Reviewed 13 April 2015

We stayed the night here because of it's location to the 101 freeway, as well as Universal. The stay was pleasant and the check-in process was easy (I was able to pick my room on my HHonors App!) The room was clean and pleasant and the overall facilities were in good condition. One suggestion is to update the decor as...

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1Thank Brendan P
Turlock, California
Reviewed 11 April 2015

Stayed here for 2 nights with my 12-year-old so we could visit Universal. Pros: -Walking distance to Universal -Room was spacious and clean -Employees were all friendly -Beds were comfy -Rooms were quiet -Internet is free -Nice views, even in the cheaper rooms Cons: -Parking is expensive and you have to walk a winding way from the parking garage to...

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1Thank dephal

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
GreenLeadersGold level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Enjoy AAA Four Diamond facility with over six acres of landscape in the Hollywood Hills and stunning views of glittering Los Angeles. The hotel provides a sophisticated experience combined with a superior level of service. A welcomed respite, each spacious guest room and suite is flavored with class and comfort, showcasing valued amenities for the well-traveled guest. Continually working toward greater sustainability, the property was also recently awarded the Gold level certified by Green Seal for environmental lodging, The Hilton Los Angeles/Universal City hotel is located steps from Universal Studios Hollywood and CityWalk Los Angeles. ... more   less 

Additional Information about Hilton Los Angeles/Universal City

Address: 555 Universal Hollywood Drive, Los Angeles, CA 91608-1001
Region: United States > California > Los Angeles > Central L.A
Price Range: $305 - $524 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton Los Angeles/Universal City 3.5*
Number of rooms: 495
Reservation Options:
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Also Known As:
Hilton Los Angeles / Universal City Hotel Los Angeles
Hilton Universal City
Universal Hilton
Los Angeles Hilton
Hotel Style:
#8 Green Hotel in Los Angeles
#29 Family Hotel in Los Angeles
#34 Romantic Hotel in Los Angeles
#55 Business Hotel in Los Angeles
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Los Angeles/Universal City staff and other travellers.
87 questions
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Questions? Get answers from Hilton Los Angeles/Universal City staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Close to Universal Studios; it's really a hotel for leisure travelers, not businesses.”
90042, 20 Apr 2017 | Read review
“Check in early (Hilton Honours helps with this)”
fletchera2017, 19 Apr 2017 | Read review
“Do not get rooms on the second floor, too noisy”
Rod4fun, 18 Apr 2017 | Read review
“Join Hilton Honors and ask for room facing Universal Studios”
TJanzen, 18 Apr 2017 | Read review
“ask for a view of Universal Studios”
shortlegs, 15 Apr 2017 | Read review
5 of 5