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Hilton Los Angeles/Universal City

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Hilton Los Angeles\/Universal City
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3,271 Reviews from our TripAdvisor Community

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There are newer reviews for Hilton Los Angeles/Universal City
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Showing 2,869: English reviews
Mexico
Reviewed 12 January 2015 via mobile

I went with my family during the weekend, everything was ok a along as we don't need to speak to front desk... Check in was just a check in, nothing special this guy is bored of his job... Check out: the guy, who apparently is the "superior", gave hard time with the bill... I asked him to check out 3...

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Helpful?
Thank Themexicancritic
HiltonUniversal, Manager at Hilton Los Angeles/Universal City, responded to this review

Dear Guest, Thank you so much for reaching out to us. My apologies for the issues you experienced with our front desk during your stay. I assure you this is not the type of service we wish to provide our guests. I am delighted that your overall stay with us was enjoyable and thank you for the praise of our...

Sydney, Australia
Reviewed 12 January 2015

My review is very late but we had a fabulous trip and this Hotel was perfect location for Universal Studios and for the train. Yes the lifts were a little out of action at times but you just have to be patient. The gift store has "Guess" jewellery and compared to Aust. was a great buy. The lobby had water...

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Helpful?
Thank TK20132013
HiltonUniversal, Manager at Hilton Los Angeles/Universal City, responded to this review

Dear Guest, Thank you for taking the time to review your stay. It is never too late to hear what a wonderful time you had. Your tips for future guests are greatly appreciated and we look forward to welcoming you again soon. Warmest regards, Lorie Towsley Marketing Manager at Hilton Los Angeles/Universal City LTowsley@HiltonUniversal.com Follow us @HiltonUniversal on Twitter and...

Manila, Philippines
Reviewed 8 January 2015

While it is a big hotel, the staff makes it cozy and inviting thriugh their warmth. Each one exudes such terrific personality and hospitality. Our room had a beautiful view of the Hollywood Hills. While the elevators were getting a much needed makeover, the staff tried their best to minimize the inconvenience. This is a great family hotel.

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Helpful?
2Thank AyiManila
HiltonUniversal, Manager at Hilton Los Angeles/Universal City, responded to this review

Dear Guest, We want to thank you for taking the time to review your recent stay. We agree our location makes for a wonderful Universal Studios Hollywood vacation. We want to thank you for your patience as we modernize our elevators and look forward to your next stay with us. Warmest regards, Lorie Towsley Marketing Manager at Hilton Los Angeles/Universal...

Brookings, South Dakota
Reviewed 7 January 2015

For those visiting Universal Studios, the location can not be beat! We spent 2 days in LA and were grateful to be within a 5-10 minute walk to the park and Universal City Walk (they also offer a free shuttle service if you'd prefer to be dropped of at the gate). Staff was friendly, rooms were fine (clean, comfy). The...

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Helpful?
Thank MNgirl73
HiltonUniversal, Manager at Hilton Los Angeles/Universal City, responded to this review

Dear Guest, We are thrilled that your visit was a success, and your insights are helpful and certainly invaluable. We couldn’t agree more that the location combined with the amazing team at the Hilton Los Angeles/Universal City Hotel makes for a great visit. We do hope you travels bring you back this way again soon, and we would be happy...

London, United Kingdom
Reviewed 7 January 2015

Had a great experience, location was perfect, friendly staff, neat tidy rooms. Perfect location if you wanna go to the Universal studios as well which is a great place to go to. Only that could possibly improve would be the timing of the lift. I had to use the stairs on one particular occasion bearing in mind my room was...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Jude G
HiltonUniversal, Manager at Hilton Los Angeles/Universal City, responded to this review

Dear Guest, Thank so much for the kind feedback. We are so delighted your overall stay was enjoyable. We want to thank you for your patience as we modernize our elevators. We look forward to welcoming you back the next time you travel to the Los Angeles area. Warmest regards, Lorie Towsley Marketing Manager at Hilton Los Angeles/Universal City LTowsley@HiltonUniversal.com...

Rapid City, South Dakota
Reviewed 6 January 2015

Beautiful hotel. King corner room on 17th floor was very quiet, clean, and nice sized with great view of the hills and Universal Studios. The staff at all levels was friendly, helpful, and always cheerful. The hotel was full for the Rose Bowl, but service was still excellent. We would definitely stay there again.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Tony B
HiltonUniversal, Manager at Hilton Los Angeles/Universal City, responded to this review

Dear Guest, Thank you for taking the time to connect with us regarding your most recent experience at the Hilton Los Angeles/Universal City hotel. We are delighted you enjoyed your view and that our staff made your stay a great experience. We look forward to welcoming you back again soon. Warmest regards, Lorie Towsley Marketing Manager at Hilton Los Angeles/Universal...

Hollywood, Florida
Reviewed 6 January 2015

If your going to L.A. And traveling with your pet ... This Hotel is perfect for you . We stayed at this Hilton from Dec. 21st to Dec. 29th 2014 . The Hilton was very friendly , exceptionally clean , staff was amazing , room service was great and always came hot . Our room had a Terrace , beds...

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1Thank Lorene D
HiltonUniversal, Manager at Hilton Los Angeles/Universal City, responded to this review

Dear Guest, Thank you so much for the wonderful review. We are so delighted you enjoyed your stay with us. We love our four-legged guests and always look forward to their cute friendly faces. We look forward to welcoming you back again soon. Warmest regards, Lorie Towsley Marketing Manager at Hilton Los Angeles/Universal City LTowsley@HiltonUniversal.com Follow us @HiltonUniversal on Twitter...

Raleigh
Reviewed 6 January 2015

This hotel is in a great place to visit the north, west and downtown parts of LA. Rooms are clean and well-maintained, fitness room equipment is in good order, breakfast was well stocked. Parking is somewhat expensive; buffet prices (breakfast, lunch and dinner) seemed a little high, but this is a tourist destination. The staff are super friendly and helpful....

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank DRSJW7
HiltonUniversal, Manager at Hilton Los Angeles/Universal City, responded to this review

Dear Guest, Thank you for taking the time to review your recent stay. It is always nice to hear feedback from guests about our property and services as it helps us improve future stays. We are delighted you enjoyed your time with us and look forward to welcoming you again soon. Warmest regards, Lorie Towsley Marketing Manager at Hilton Los...

London, United Kingdom
Reviewed 6 January 2015

We stayed here for 2 nights in Dec 2014, and we had booked 5 rooms. - This hotel is 40 mins drive by car from LA International Airport, pretty easy to locate once you enter Universal City. - The hotel entrance is impressive with a massive area for reception, coffee place, seating area and food. - The reception staff was...

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Thank BipulShukla
HiltonUniversal, Manager at Hilton Los Angeles/Universal City, responded to this review

Dear Guest, We appreciate your feedback as we use these valuable insights for future room considerations. We also highly appreciate the kind praise to the Hilton Los Angeles/Universal City team and we hope that you will reconsider and allow us to be of service again in the future. Warmest regards, Lorie Towsley Marketing Manager at Hilton Los Angeles/Universal City LTowsley@HiltonUniversal.com...

salt lake city
Reviewed 6 January 2015

Stayed multiple nights in November, 2014 while traveling on business. Stayed in a corner King room. Very spacious, clean, and updated. Bed was great, bathroom was huge, absolutely no complaints. Loved the room. Had a great view. Hotel breakfast buffet was great, cooked to order and other items. Location was great if you are visiting Universal. Was a 5 minute...

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Helpful?
1Thank Justin H
HiltonUniversal, Manager at Hilton Los Angeles/Universal City, responded to this review

Dear Guest, Thank you so much for taking the time to review your recent stay with us. We are delighted you enjoyed your time with us and invite you to stay with us on your next leisure trip as well. Warmest regards, Lorie Towsley Marketing Manager at Hilton Los Angeles/Universal City LTowsley@HiltonUniversal.com Follow us @HiltonUniversal on Twitter and Instagram Like...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
GreenLeadersGold level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Enjoy AAA Four Diamond facility with over six acres of landscape in the Hollywood Hills and stunning views of glittering Los Angeles. The hotel provides a sophisticated experience combined with a superior level of service. A welcomed respite, each spacious guest room and suite is flavored with class and comfort, showcasing valued amenities for the well-traveled guest. Continually working toward greater sustainability, the property was also recently awarded the Gold level certified by Green Seal for environmental lodging, The Hilton Los Angeles/Universal City hotel is located steps from Universal Studios Hollywood and CityWalk Los Angeles. ... more   less 

Additional Information about Hilton Los Angeles/Universal City

Address: 555 Universal Hollywood Drive, Los Angeles, CA 91608-1001
Region: United States > California > Los Angeles > Central L.A
Price Range: $295 - $458 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton Los Angeles/Universal City 3.5*
Number of rooms: 495
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels Direct, Booking.com, TripOnline SA and Priceline so you can book your Hilton Los Angeles/Universal City reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Los Angeles / Universal City Hotel Los Angeles
Hilton Universal City
Universal Hilton
Los Angeles Hilton
Hotel Style:
#7 Green Hotel in Los Angeles
#29 Family Hotel in Los Angeles
#34 Romantic Hotel in Los Angeles
#55 Business Hotel in Los Angeles
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Los Angeles/Universal City staff and other travellers.
78 questions
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Questions? Get answers from Hilton Los Angeles/Universal City staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Universal View room is like a corner room”
 of 5 bubbles ourtravfam, 17 Jan 2017 | Read review
“Ask for a corner room”
 of 5 bubbles miked408, 9 Jan 2017 | Read review
“Ask for a room with a view”
 of 5 bubbles cancungirl1999, 7 Jan 2017 | Read review
“Go Up, ofr the view”
 of 5 bubbles 286chuckc, 5 Jan 2017 | Read review
“3rd floor was quiet and didn't have to access the elevators, also had a pool view”
 of 5 bubbles SienasMom, 4 Jan 2017 | Read review
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