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Hilton Los Angeles/Universal City

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Traveller (1297)
Room & Suite (754)
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Overview
  • Excellent43%
  • Very good34%
  • Average15%
  • Poor5%
  • Terrible3%
Travellers talk about
“city walk”(330 reviews)
“theme park”(138 reviews)
“alcove room”(52 reviews)
AMENITIES
Wifi
Parking
Breakfast Buffet
Air Conditioning
Pool
Non-Smoking Hotel
Restaurant
4 Star Hotel
All hotel details
Additional information
Offers from Hilton Los Angeles/Universal City
Special Offer: Double Points, Every Stay
Hotel deals
Offers from Hilton Los Angeles/Universal City
Special Offer: Double Points, Every Stay
Hotel deals
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Rooms
4 Jun.5 Jun.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (4,149)
There are newer reviews for Hilton Los Angeles/Universal City
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3,654 results
Traveller rating
1,508
1,218
565
209
154
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1,508
1,218
565
209
154
Show reviews that mention
All reviewscity walktheme parkalcove roomcafe sierravisiting universalexecutive floorfree shuttleself parkingbreakfast buffetper dayhollywood hillsshuttle servicemetro stationcitywalkconciergeburbankfreeway
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11 - 15 of 3,654 reviews
Reviewed 5 days ago via mobile

This was a difficult review to write because the 1st person a met was one of the valet parking staff I hadn’t blocked anything & we were popping in to get our room then self park. She demanded my car keys which were even as...More

Thank Sjc462
Response from HiltonUniversal, Manager at Hilton Los Angeles/Universal CityResponded 5 days ago

Dear Sjc462, Thank you for taking the time in leaving us a review and honest feedback on your stay. I apologize that you were not given the customer service you deserve and we lacked in communication and friendliness, this is definetly not the hotel standards...More

Reviewed 6 days ago

1. Free Wifi service. 2. Free shuttle to Universal Studios or take a 10 minute stroll thru the walkway. 3. Online check-in and the room digital key which is a feature of the Hilton Honors app is very convenient and eliminates the hassle of lining...More

1  Thank Opt1mus
Response from HiltonUniversal, Manager at Hilton Los Angeles/Universal CityResponded 5 days ago

Dear Opt1mus, Thank you for taking the time in leaving us a review on your stay, thank you for the key points of our services. We look forward to having you back into our hotel in the near future! Angie M., Marketing Manager

Reviewed 1 week ago via mobile

So the hotel was nice, was in good shape. Really only a couple of things, should have more than one shuttle and don’t charge for internet. Other than that any others are really small stuff. The person that checked us in could of been better...More

Thank peterchapman64
Response from HiltonUniversal, Manager at Hilton Los Angeles/Universal CityResponded 5 days ago

Dear Peter, Thank you for taking the time in leaving us a review on your stay and for giving us your honest feedback! We hope to have you back into our hotel in the near future. Angie M., Marketing Manager

Reviewed 1 week ago

Nice hotel and rooms and love the location. My only complaints were with housekeeping. The mouthwash was already opened and when they replaced it they left the empty bottle on the counter. table looked like it was moved and crooked, towels were super sloppy and...More

Review collected in partnership with Hilton Hotels & Resorts
Thank Kellie R
Response from HiltonUniversal, Manager at Hilton Los Angeles/Universal CityResponded 6 days ago

Thank you for taking a moment to share your experience with us. We are sorry that housekeeping did not meet the expectations that you deserve! I will be sure to send this feedback over to our housekeeping management team. We look forward to welcoming you...More

Reviewed 1 week ago

So we went on a 2 night staycation with my 3 youngest boys! They had their 2 favorite things to do: EAT and SWIM! Start with the food. Large selection including an Asian section. Food was good. And plentiful! I asked our waiter to blend...More

Thank momof7now
Response from HiltonUniversal, Manager at Hilton Los Angeles/Universal CityResponded 6 days ago

Dear momof7now, Thank you for taking a moment to share your experience with us. We look forward to welcoming you back to our hotel in the not too distant future!   Angie M., Marketing Manager.

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About
Awards & Recognition
GreenLeaders Gold level
Amenities
Top amenities
Pool
Restaurant
Room Service
Fitness Centre with Gym / Workout Room
Hotel Amenities
Business Centre with Internet Access
Room Service
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Room amenities
Air Conditioning
Things to do
Pool
Restaurant
Fitness Centre with Gym / Workout Room
Hot Tub
Heated pool
Outdoor pool
Details
Price range
USD 222 - USD 435 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#6 Green Hotel in Los Angeles
#23 Family Hotel in Los Angeles
#23 Luxury Hotel in Los Angeles
#33 Romantic Hotel in Los Angeles
#54 Business Hotel in Los Angeles
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
USD 222 - USD 435 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#6 Green Hotel in Los Angeles
#23 Family Hotel in Los Angeles
#23 Luxury Hotel in Los Angeles
#33 Romantic Hotel in Los Angeles
#54 Business Hotel in Los Angeles
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveller (1297)
Room & Suite (754)
Pool & Beach (130)
Dining (79)
Amenities (40)
Business Centre & Event Rooms (5)
Questions & Answers
Ask a question
georginasutton
14 May 2018|
AnswerShow all 3 answers
Response from debwales | Reviewed this property |
I am sure there are but if you are just going to Universal it takes 5 minutes to walk and there are definitely bus stops there.
0
Votes
Georgia L
13 May 2018|
AnswerShow all 3 answers
Response from miercoles b | Reviewed this property |
I do not know for sure...sorry. I would just give the hotel a call to find out.
0
Votes
Kyle F
9 May 2018|
AnswerShow all 4 answers
Response from HiltonUniversal | Property representative |
Hi Kyle, Yes please request directly with our hotel. Please call 818-623-1434 , thank you!
0
Votes
Room Tips
"If you are planning on visiting the Universal Studios Hollywood park, all hotel guests get to go in an hour..."
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"Ask for what you want when you check in - you might get an upgrade. The Universal view is pretty cool"
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"Corner room"
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"We had a view of the park. It was pretty nice and quieter than the other side of the hotel."
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