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Hilton Los Angeles/Universal City

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Hilton Los Angeles\/Universal City
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3,341 Reviews from our TripAdvisor Community

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Reviewed yesterday NEW

Short walk to Universal Studios entrance or short shuttle ride to City Center from hotel. Competitively priced, nice size room with refrigerator and coffee maker. Nice coffee shop in lobby, along with a nice bar and moderately priced restaurant. Didn't use the pool or gym so I have no comment on these. Chose a room on a lower floor and...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank ronaldsM3041ZX
Maui, Hawaii
HOTEL’S FAVOURITE REVIEW
Reviewed 26 December 2016 via mobile

Took the family to Universal studios for the holiday. Hotel and staff were very friendly and helpful. Rescued puppy at last minute while near there and staff got us in pet friendly room and concierge and front desk staff were very helpful. Shuttle every 15 minutes to park food was good and atmosphere very festive. Recommend this place and will...

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Helpful?
2Thank Scott J
About Hotel's Favourite Review
HiltonUniversal, Marketing Coordinator at Hilton Los Angeles/Universal City, responded to this review

Thank you Scott for the five star review. We truly appreciate your comments and are happy to hear you enjoyed your stay. We love that you rescued a puppy and we were able to accommodate you in one of our pet friendly rooms! We look forward to welcoming your family back the next time you visit Los Angeles. Carole -...

Quesnel, Canada
Reviewed 2 days ago NEW

We just came from the Hilton Anaheim and this hotel is far better, also a lot more expensive. This trip we decided to stay in Universal rather than travel from Anaheim and we were happy we did. The beds were super comfortable, the pool area was beautiful and the hot tub felt great after 4 days of tired feet from...

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Helpful?
Thank Quesnelbctraveler
Santa Barbara, California
Reviewed 3 days ago NEW

We've stayed at this Hilton multiple times. This particular time was a family trip to Universal Studios meeting up with our daughter and her family. We are Diamond members and used the online check-in picking out our room along with digital key. Upon arrival our robes, slippers, water, etc. were in the room, and ready. The only thing that could...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank MandLCarey
HiltonUniversal, marketing coordinator at Hilton Los Angeles/Universal City, responded to this review

Dear Guest, Thank you for taking the time to write us a review about your family trip and stay at our hotel! We are happy to hear you are a Diamond Hilton Honors member and that we exceeded your expectations. I will share your idea with our management team about the executive lounge. We hope to see you again in...

Milan, Italy
Reviewed 6 days ago NEWvia mobile

Been at Hilton for a trip to Universal studios , just arrived from Mexico trough an long international flight. Is late I am with kids, just want to relax and prepare the visit to the studio. No water in the room , no minibar everyone is thirsty ... My son find the bathroom dirty , I ask for i change...

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Helpful?
2Thank Gindrieri
HiltonUniversal, Marketing Coordinator at Hilton Los Angeles/Universal City, responded to this review

Dear Gabriele I want to thank you for taking the time on writing us a review & letting us know about your experience. I am deeply sorry about the inconvenience you had to go through while staying with us. Our goal is to exceed our guests satisfaction and the issues you encountered were definitely not what we wanted you to...

New York City, New York
Reviewed 1 week ago NEWvia mobile

If u need a good time with u family u have to go to this amazing hotel we was so happy all people are friendly always they are trying like u feel in home they make me feel special and the food is simple but around this hotel u can find good restaurants

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Helpful?
Thank ChDorner
HiltonUniversal, Marketing Coordinator at Hilton Los Angeles/Universal City, responded to this review

Dear Guest, I would like to thank you for taking the time to write a review and sharing your experience here at the hotel. I am so glad that you and your family had a great time at the hotel & that we lived up to the Hilton standard! We hope to see you all in the near future! Angie...

San Diego, California
Reviewed 1 week ago NEW

The staff is extremely nice and most of them have a great sense of humor. As with most Hiltons, the rooms are spacious and super comfortable. Even though the place was busy, undergoing construction, and hosting a convention, there was adequate parking and minimal noise. If you're planning a visit to Universal Studios, this is the perfect location to stay.

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Helpful?
Thank JanKnee
HiltonUniversal, Marketing Coordinator at Hilton Los Angeles/Universal City, responded to this review

Dear JanKnee, Thank you for taking the time to write us a review! We are so glad you enjoyed your stay and had a great time at Universal Studios. We hope to see you again in the near future! Angie Melchiade, Marketing Coordinator.

Reviewed 1 week ago

This was my first time staying at this location (or any Hilton) and I will not be back. The front desk staff was knowledgable and kind, thats when the great experience ended. The sink in our room was clogged. The elevators are being worked on so only a few are operational, they ask you to take the stairs in a...

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Helpful?
Thank Jesse M
HiltonUniversal, Marketing Coordinator at Hilton Los Angeles/Universal City, responded to this review

Hi Jesse, I want to thank you for taking the time on writing us a review here & letting us know about your experience. I am aware of your mishap at our hotel and I am deeply sorry about the inconvenience you had to go through while staying with us. Our goal is to exceed our guests satisfaction and the...

A TripAdvisor Member
Level Contributor
18 reviews
5 hotel reviews
4 helpful votes
Reviewed 1 week ago via mobile

Love the hotel's location, deco and hospitality. Concierge, porters and checking in/out staff were exceptional. Our room was on the 12th floor, clean, a little dated with views of Hollywood Hills and motorway. It served its purpose. Great that the Starline tours made a stop at the hotel. Hotel also had a Universal City shuttle running every 15 mins til...

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Helpful?
Thank A TripAdvisor Member
HiltonUniversal, Marketing Coordinator at Hilton Los Angeles/Universal City, responded to this review

Dear guest, Thank you for taking your time to write us a review. I am glad to see that our staff were exceptional! I am sorry you had issues with your bill but I am happy to see we corrected it for you. We hope to see you again in the near future! Angie Melchiade, Marketing Coordinator.

Des Moines, United States
Reviewed 1 week ago

Walk across the street to universal. Great breakfast. The continental breakfast was fantastic. Good dinner in the bar area with superb service. View of universal outside our window. What's not to like?

Review collected in partnership with Hilton Hotels & Resorts
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Thank Teresa V
HiltonUniversal, Marketing Coordinator at Hilton Los Angeles/Universal City, responded to this review

Dear Teresa, Thank you for taking the time to share your experience here at the hotel! We are so happy to know that you enjoyed your stay with us and had a nice universal view! We hope to see you again in the near future. Angie Melchiade, Marketing Coordinator.

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Amenities

Highlights
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
  • Restaurant
GreenLeadersGold level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
  • Restaurant
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Enjoy AAA Four Diamond facility with over six acres of landscape in the Hollywood Hills and stunning views of glittering Los Angeles. The hotel provides a sophisticated experience combined with a superior level of service. A welcomed respite, each spacious guest room and suite is flavored with class and comfort, showcasing valued amenities for the well-traveled guest. Continually working toward greater sustainability, the property was also recently awarded the Gold level certified by Green Seal for environmental lodging, The Hilton Los Angeles/Universal City hotel is located steps from Universal Studios Hollywood and CityWalk Los Angeles. ... more   less 

Additional Information about Hilton Los Angeles/Universal City

Address: 555 Universal Hollywood Drive, Los Angeles, CA 91608-1001
Region: United States > California > Los Angeles > Central L.A
Price Range: $297 - $503 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton Los Angeles/Universal City 3.5*
Number of rooms: 495
Reservation Options:
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Also Known As:
Hilton Los Angeles / Universal City Hotel Los Angeles
Hilton Universal City
Universal Hilton
Los Angeles Hilton
Hotel Style:
#7 Green Hotel in Los Angeles
#29 Family Hotel in Los Angeles
#34 Romantic Hotel in Los Angeles
#55 Business Hotel in Los Angeles
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Los Angeles/Universal City staff and other travellers.
83 questions
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Greater Sydney, Australia
1 month ago

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Questions? Get answers from Hilton Los Angeles/Universal City staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We did not get a view for our budget priced room at a value of $853 CDN.”
 of 5 bubbles Quesnelbctraveler, 27 Feb 2017 | Read review
“Universal Studios view great”
 of 5 bubbles dianneknight2017, 20 Feb 2017 | Read review
“corner rooms are the best”
 of 5 bubbles RobChills, 15 Feb 2017 | Read review
“Rooms overlooking the Theme Park”
 of 5 bubbles adelaidiantraveller, 12 Feb 2017 | Read review
“Rooms facing the resort are quieter.”
 of 5 bubbles thebellcaptain, 7 Feb 2017 | Read review
5 of 5