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Hilton Los Angeles/Universal City

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Hilton Los Angeles\/Universal City
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3,392 Reviews from our TripAdvisor Community

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Showing 2,984: English reviews
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Rochester
Reviewed yesterday NEWvia mobile

This hotel is right across from Universal. If you are going to the park it's perfect. You can walk to the park or the hotel has a shuttle. We walked and it took a little less than 10 minutes. The staff at the hotel were all very nice. Check in and out was easy. I requested a higher room floor...

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Helpful?
Thank OwenBailey
HOTEL’S FAVOURITE REVIEW
Reviewed 3 weeks ago

WHAT WE LIKED: The lobby and rooms were in excellent condition considering how much traffic this property must get and how old it is (Caveat: I read negative reviews about rain intrusion and elevator refurbishment - we didn't encounter any of those issues) The valet, front desk, and Cafe Sierra staff provided excellent service. The continental breakfast offered smoked salmon...

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Helpful?
1Thank Ted T
About Hotel's Favourite Review
HiltonUniversal, Marketing Coordinator at Hilton Los Angeles/Universal City, responded to this review

Dear Ted, Thank you so much for taking the time to write us a review and leave us your feedback about your stay with us at Hilton Universal. I am very happy to see that you enjoyed our facilities and the staff was nothing but helpful during your visit. I will be forwarding your comment to the management team in...

Honolulu, Hawaii
Reviewed yesterday NEW

It was truly reassuring & a total relief that The Hilton Los Angeles / Universal City Hotel actually restored confidence in our week long California family vacation. To start our California vacation, our DTLA over nighter was the worst twelve hour period starting off with the incompetent service from the Avis Car Rental on Figueroa Street, then with the vacation...

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Helpful?
Thank HawaiianStyle11
Kailua-Kona, Hawaii
Reviewed 2 days ago NEWvia mobile

Get to the hotel to find a huge check in line and no HHonors desk. Why patronize Hilton if I don't get the convenience? Also the desk agents attitude when I asked about it was as if I had asked for a free night. The sliding entry doors were out of service and banging construction end this review.

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Helpful?
Thank Tim C
Reviewed 2 days ago NEWvia mobile

It was a good choice to know LA, it is located near the Warner Bros Studios, two blocks from the Universal, and the further place to go was the Santa Monica pier and it was only US$19 on Lyft/Uber. Hollywood Boulevard is also near by. Good choice to stay, the hotel is good and they allow to send packages from...

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Thank Fernando D
Solano county, Ca
Reviewed 4 days ago NEW

Left the bag filled with snacks for my son with special needs in the elevator. When I called front desk to report it, the female staff was not even interested in listening to my concern. Those were expensive snacks. I had to make another special trip to replace them in busy Hollywood.

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Nicasia M
Portland, Oregon
Reviewed 4 days ago NEWvia mobile

Recently spent two nights at this Hilton property and had a great stay. Had a room on the 22nd floor (executive) with a fab view. Included a continental breakfast which was very adequate. Service throughout the property was terrific. There is a shuttle to Universal which was very convenient although it is an easy walk. The room was very nice...

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Helpful?
Thank lbcorn
HiltonUniversal, Marketing Coordinator at Hilton Los Angeles/Universal City, responded to this review

Dear Guest, Thank you for taking a moment to share your experience on your stay. I am pleased to see that you enjoyed your time with us. We are sorry you experienced an inconvenience with our business center, I will make sure to take that feedback with the management team! We look forward to welcoming you back to our hotel...

Baytown, Texas
Reviewed 4 days ago NEW

Look, beggers cant be choosers. This hotel may need some work here and there but over all it was a great stay for my husband and I. There was a little bit of a leak, not sure if it was coming from AC or when we showered but we noticed the carpet did have a bit of a wet spot...

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Helpful?
Thank DgFont
HiltonUniversal, Marketing Coordinator at Hilton Los Angeles/Universal City, responded to this review

Dear Guest, Thank you for taking a moment to share your experience on your stay!! I am pleased to see that you enjoyed your time with us, recognized the helpful staff and that you and your husband had a fun time at Universal Studios! We are sorry you experienced an inconvenience with our bathrooms , I will make sure to...

Redding, California
Reviewed 6 days ago NEW

I did a lot of research to find the best hotel to stay at while we went to Universal Studios. It is a great location, but the rooms are not clean and the level of customer service of the management is appalling. Most of the staff is helpful and our check-in was smooth. However, the bellman ripped us off and...

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Helpful?
Thank soomdog
HiltonUniversal, Marketing Coordinator at Hilton Los Angeles/Universal City, responded to this review

Dear Guest, We apologize we were not able to provide you with the quality of services you deserve. This is uncharacteristic of our hotel and staff, and we are always looking for ways to improve our customer experience. Your satisfaction is very important to us and we try hard to make sure all of our guests have a rewarding stay....

Melbourne
Reviewed 6 days ago NEW

Disappointed in the rooms need a serious makeover Room service food was terrible. Worst pizzas we have ever tasted with my fiancé Ice machine it working outside room inconvenient when it's 30 decgree celcious outside Hotel was expensive for what you get Nothing in mini bar-completely empty Half an hour to check out we were still in our rooms and...

Review collected in partnership with Hilton Hotels & Resorts
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Helpful?
Thank Araceli P H

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Free High Speed Internet ( WiFi )
GreenLeadersGold level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Enjoy AAA Four Diamond facility with over six acres of landscape in the Hollywood Hills and stunning views of glittering Los Angeles. The hotel provides a sophisticated experience combined with a superior level of service. A welcomed respite, each spacious guest room and suite is flavored with class and comfort, showcasing valued amenities for the well-traveled guest. Continually working toward greater sustainability, the property was also recently awarded the Gold level certified by Green Seal for environmental lodging, The Hilton Los Angeles/Universal City hotel is located steps from Universal Studios Hollywood and CityWalk Los Angeles. ... more   less 

Additional Information about Hilton Los Angeles/Universal City

Address: 555 Universal Hollywood Drive, Los Angeles, CA 91608-1001
Region: United States > California > Los Angeles > Central L.A
Price Range: $304 - $538 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton Los Angeles/Universal City 3.5*
Number of rooms: 495
Reservation Options:
TripAdvisor is proud to partner with Expedia, Hilton Hotels Direct, Booking.com and Priceline so you can book your Hilton Los Angeles/Universal City reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Los Angeles / Universal City Hotel Los Angeles
Hilton Universal City
Universal Hilton
Los Angeles Hilton
Hotel Style:
#7 Green Hotel in Los Angeles
#29 Family Hotel in Los Angeles
#34 Romantic Hotel in Los Angeles
#55 Business Hotel in Los Angeles
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Los Angeles/Universal City staff and other travellers.
85 questions
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13 days ago

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Questions? Get answers from Hilton Los Angeles/Universal City staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Enroll in Hilton Honors Program, enroll in new Hilton App, do your research, ask questions early prior to booking/checking-in”
 of 5 bubbles HawaiianStyle11, 26 Mar 2017 | Read review
“Go higher floors for amazing views”
 of 5 bubbles JJUk2011, 20 Mar 2017 | Read review
“Keep your expectations real and you'll be less disappointed than I was.”
 of 5 bubbles shirlenep2017, 15 Mar 2017 | Read review
“Ask for a view of Universal Studios. The view is truly excellent.”
 of 5 bubbles vacaylover2015, 13 Mar 2017 | Read review
“ask for a corner room”
 of 5 bubbles kcirtapp, 13 Mar 2017 | Read review
5 of 5