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Sheraton Gateway Los Angeles

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Sheraton Gateway Los Angeles
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268 Reviews from our TripAdvisor Community

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Showing 218: English reviews
Albuquerque, New Mexico
Reviewed 2 days ago NEW

This is the second time I have stayed at the Gateway and it only gets better. Efficient shuttle service, nice rooms, comfy beds and now a large bar and bistro for dining which was wonderful since we arrived at 11pm.

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Helpful?
Thank greenchili21
Reviewed 4 days ago NEWvia mobile

This is a very good airport hotel. Clean, comfy with a great, helpful staff. Amenities like boarding pass easy and convenient. I'll stay here whenever I'm near LAX. Only one negative, not of the hotel but as a result of booking thru Trip Advisor via Priceline and couldn't get a receipt. Not good Priceline!

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Helpful?
Thank drvid1
Helsinki, Finland
Reviewed 4 days ago NEWvia mobile

Close to terminals. Very quick and good service checking in and out. Shuttles driving every 10 minutes or sooner. Nice large rooms. Big lobby bar with huge screens to watch. Restaurant ok, nothing special. Large gym and pool area. Small shop with different goods as souveniers, candy, pharma products etc

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Helpful?
Thank Topi P
SG
Reviewed 4 days ago NEW

Several things I was not particularly happy with my stay .. first when I checked in at 3pm .. I was told by front desk that the room that I booked is not available and that i have to take something else .. no offer of apology nor compensation until I had to tell him that the room that he...

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Thank EYD
Reviewed 5 days ago NEWvia mobile

What a nice hotel! Really sharp staff too, and the restaurant and bar area is fun with good small plates and cocktails. Room is really nice, they don't cheat you on the space, and the shower and bathroom is extra extra nice. Thanks for a good stay!

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Helpful?
Thank Elizabeth L
cuernavaca
Reviewed 5 days ago NEW

first they charged the price for the parking the double of what is in the page, after asking they made me a 50 %discount, what actually was the price plus 20% more...and there is no self parkinf as advertice. on the second day they never clean the rroom after asking they said that i hang a non disturb in the...

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Helpful?
1Thank danielesky
SheratonGatewayLAX, General Manager at Sheraton Gateway Los Angeles, responded to this review

Thank you for your review. Your feedback is not reflective of a typical stay at our hotel and I hope that you will reach out to us directly so we can discuss the issues you encountered during your time here. We hope that you will reconsider and allow us the chance to welcome you back in the future so we...

Washington DC, District of Columbia
Reviewed 5 days ago NEW

We stayed here because we had a super early flight the next morning. I loved that our room was modern (esp the bathroom), spacious, and clean; the only thing I wished was that they had a refrigerator, but I know that this isn't one of those hotels. The staff were all polite (except the valet, who just seemed to be...

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Helpful?
Thank Cynthia L
SheratonGatewayLAX, General Manager at Sheraton Gateway Los Angeles, responded to this review

Thank you for choosing to stay with us at the Sheraton Gateway Los Angeles Hotel for your recent trip through LAX. I am delighted that you were pleased with the time you spent at our hotel and greatly appreciate your five-star rating. It would be a pleasure to welcome you back again in the future.

Sydney, Australia
Reviewed 6 days ago NEW

What a brilliant surprise! This hotel is fabulous and the service was great. My son enjoyed watching the planes come into land from our room but we were not disturbed by noise at all. We ate downstairs in the restaurant and the meal was great, the bar was also great for a drink. I would highly recommend this airport hotel.

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Helpful?
Thank Tinky164
SheratonGatewayLAX, General Manager at Sheraton Gateway Los Angeles, responded to this review

Thank you for sharing your wonderful feedback. I am so happy that you had a great stay with us and that your son enjoyed the incredible views of the runways of LAX. Your five-star rating and high recommendation of the Sheraton Gateway Los Angeles Hotel are greatly appreciated and we hope to have the pleasure of welcoming you back again...

Reviewed 1 week ago

I am here for a business meeting and I must say Estela Estrada is absolutely amazing, she is so attentive, not only does she listen but responds and anticipates your request before you ask. Chef and food are also amazing the beef is so tender and great.

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Helpful?
Thank Martin R
SheratonGatewayLAX, General Manager at Sheraton Gateway Los Angeles, responded to this review

It is wonderful to read that you are enjoying your time at our hotel and I appreciate you taking the time to share your compliments with us. Estela and her team will be delighted that you are pleased with the impeccable service you have been receiving and we hope that you will not hesitate to reach out to us if...

Boston, Massachusetts
Reviewed 1 week ago

Upon checking in, I was told that the room that I had booked (and fully paid for) was no longer available. This was after the check in clerk stated, "Oh, I see that you booked your room through a third party vendor". I was given the option to either stay in a handicapped room, or upgrade to another room for...

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Helpful?
Thank jd09er
SheratonGatewayLAX, General Manager at Sheraton Gateway Los Angeles, responded to this review

We appreciate your feedback and are disheartened to read that your recent stay with us was not all that you had anticipated. When booking through a third-party site, we cannot necessarily guarantee the exact accommodations that they may have promised, and this is one of many reasons we encourage guests to book direct. We hope that the remainder of your...

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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersSilver level
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Sheraton Gateway Los Angeles Hotel is a sophisticated, high-tech accommodation with resort-style amenities. Near LAX, Santa Monica, and the Rose Bowl, our hotel has 50,000 sq ft of meeting space ... more   less 

Additional Information about Sheraton Gateway Los Angeles

Address: 6101 W. Century Blvd, Los Angeles, CA 90045-5310
Region: United States > California > Los Angeles > LAX Area , Westside
Price Range: $212 - $336 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sheraton Gateway Los Angeles 4*
Number of rooms: 802
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Starwood, Priceline and Orbitz so you can book your Sheraton Gateway Los Angeles reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Sheraton Gateway Los Angeles Hotel Los Angeles
Sheraton Los Angeles
Los Angeles Sheraton
Hotel Style:
#17 Green Hotel in Los Angeles
#25 Luxury Hotel in Los Angeles
#43 Business Hotel in Los Angeles
#55 Romantic Hotel in Los Angeles
#62 Family Hotel in Los Angeles
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Gateway Los Angeles staff and other travellers.
27 questions
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Questions? Get answers from Sheraton Gateway Los Angeles staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Don't think you can do anything .. you are at the mercy of front desk .. maybe be nice to them?”
 of 5 bubbles EYD, 13 Jan 2017 | Read review
“old rooms ,worst service”
 of 5 bubbles danielesky, 12 Jan 2017 | Read review
“If you are a light sleeper, ask front desk to put you in a quiet(er) room”
 of 5 bubbles 980cynthiah, 12 Jan 2017 | Read review
“Search for best rate on third party site but try to book directly with the hotel at the same price.”
 of 5 bubbles jd09er, 9 Jan 2017 | Read review
“Anyplace they can put you that is relatively quiet....walls are not sound proof.”
 of 5 bubbles DreamcatcherLodge, 2 Jan 2017 | Read review
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