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The Westin Bonaventure Hotel & Suites

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The Westin Bonaventure Hotel & Suites
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2,748 Reviews from our TripAdvisor Community

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Showing 2,208: English reviews
Henderson, Nevada
Reviewed yesterday NEW

The Westin Bonaventure is located in the heart of the Financial District in Downtown LA, walking distance from many restaurants, metro station and museums. The rooms have amazing views of the city. The bed is very comfortable with nice bedlinen. The bathroom is clean with plenty of mirrors and good lighting, the vanity counter is spacious. The revolving bar has...

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Helpful?
Thank Sandra A
Philadelphia, Pennsylvania
Reviewed 2 days ago NEWvia mobile

This hotel was probably quite the thing back in the day. Now the rooms are dated and musty and the service is hit or miss. Good location downtown. May be worth staying there if you get a great rate, but if you don't you may want to look elsewhere.

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Helpful?
Thank BryceQ
Management response:

I would like to follow up with you regarding your recent stay with us. It’s disturbing to read about the factors which you encountered during your visit with us. It is clear that we fell short of our goal to meet the expectations you have come to expect from our property. Rest assured that your experience is not typical of...

New York
Reviewed 3 days ago NEW

First of all, I'm not familiar with the West Coast so before I made the booking at the Westin Bonaventure, I asked around. The local called it an iconic hotel where it used to be very popular way back then. Maybe three or four decades ago. Once the cab dropped us off, we were shocked with the size of the...

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Helpful?
Thank euro2006
Management response:

I would like to begin by thanking you for taking the time to complete our Guest Experience survey. With your valuable feedback, we are able to continuously improve the operational deficiencies of our hotel. We strive to meet and exceed the expectations of all of our guests. For this reason, I am disappointed to hear that we did reach this...

Reviewed 4 days ago NEW

The Bonaventure is an iconic piece of LA Architecture, one of John Portman's great worlds-within-a-worlds. Yes, it's a fortress outside, the plan can be confusing, and the retail never really worked. But the soaring lobby, zippy glass elevators, and pie-shaped rooms with dazzling views rarely fail to impress. Staying at a Westin is almost always nice, with great staff and...

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Helpful?
Thank 18554travel
Hershey, Pennsylvania
Reviewed 6 days ago NEW

Everyone knows the Bonaventure, even if they don't realize it. The round towers are immediately recognizable, as is the lobby atrium and glass-enclosed elevators. I was a little surprised that the lobby had a cold vibe to it; lots of concrete makes it look very much a product of the 1970's postmodern architecture that spawned it. While that is usually...

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Helpful?
Thank jomo44
Management response:

Dear Jomo44, Thank you for sharing your experience at the Westin Bonaventure Hotel & Suites, Los Angeles. The modern and contemporary look of the hotel which designed by architect John C. Portman, Jr. is truly the landmark of downtown Los Angeles. As you mentioned, the round shaped towers and glass-enclosed elevators are immediately recognizable. With a mission to provide superior...

Saint John
Reviewed 1 week ago via mobile

3rd time here and love this financial district LA hotel! It's clean, quite and above expectations. Friendly front desk staff, concierge and excellent service all round. Price is reasonable and room was updated and modern look and feel. Oh and don't forget to try the Amazing outdoor pool! Will definitely be back!!

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Helpful?
Thank Janet R
Aaron H, Marketing Team at The Westin Bonaventure Hotel & Suites, responded to this review

Thank you for the great review. We are glad that you enjoyed your stay with us and hope to see you again soon!

New Jersey
Reviewed 1 week ago

I was eager to visit this property, and was not disappointed when I entered the lobby. It is beautiful. The front desk and bell staff were friendly and couldn't have been more helpful. Unfortunately, I was not as pleased when I entered my room. The room was musty and the carpet was damp (presumably, all of the rain in LA...

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Helpful?
1Thank Il0vebaseball
Aaron H, Marketing Team at The Westin Bonaventure Hotel & Suites, responded to this review

We appreciate your review and glad you chose to stay with us. We are constantly working on improving our guest’s overall experiences and hope to see you again soon as we look into these issues. All of our rooms should be thoroughly cleaned and will be sharing this review with our team so that our high quality standards are being...

Des Moines, Iowa
Reviewed 1 week ago via mobile

We were in town for gymnastics competition hosted at the Convention Center. We were thankful to have such great customer service at check-in and be able to check-in early. It's a large hotel with several in-house places to eat. Rooms were clean, a little smaller than usual, but that's due to staying on one of the circular towers. The rooms...

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Helpful?
Thank Josh O
Aaron H, Marketing Team at The Westin Bonaventure Hotel & Suites, responded to this review

We appreciate your valuable feedback and glad that you chose to stay with us. We are constantly committed to improving our guest’s overall experiences and hope to see you again.

Reviewed 1 week ago via mobile

Unbelievable stay, got to see kobes' second to last home game-10 minute walk to the staples center, the lobby is like no other with every amenity you can think of; multiple restaurants, shops, centralized bar/lounge/cafe all IN HOUSE, prime downtown L.A view from the room, the outdoor pool was a divine oasis and everything else I didn't mention was top...

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Helpful?
Thank Showtime2432
Aaron H, Marketing Team at The Westin Bonaventure Hotel & Suites, responded to this review

Thank you for the great review. We are glad that you enjoyed your stay with us and hope to see you again soon!

Canton, Massachusetts
Reviewed 1 week ago

I was here for a convention. The hotel is a bit far for a nice walk to the convention center, but it is a very easy drive. The rooms are comfortable and the beds are "heavenly"! The room service food was very good, but it was disappointing that each time I ordered it took multiple attempts to get the delivery...

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Helpful?
Thank Mark D
Aaron H, Marketing Team at The Westin Bonaventure Hotel & Suites, responded to this review

We appreciate your valuable feedback and glad that you chose to stay with us. We apologize that your experience was inconsistent as we look into improving this. We are constantly committed to improving our guest’s overall experiences and hope to see you again.

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Staying in Downtown

Neighbourhood Profile
Downtown
Downtown Los Angeles is a busy metropolis of towering buildings, bustling streets, and industrial warehouses. There is a distinct multiplicity of cultures here with a growing influx of business professionals and hipsters. Many call the evolution of Downtown over recent years gentrification. New lofts, bars, hotels and restaurants are popping up regularly. Downtown is home to some of the very best restaurants in the city leading the LA foodie scene, plus it is the location of cultural and sports venues including the Walt Disney Concert Hall, the Staples Center, and the Coliseum at the University of Southern California.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersGold level
About the property
  • Non-Smoking Hotel
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
Elegantly presiding over the City of Angels, The Westin Bonaventure Hotel & Suites provides the ultimate urban oasis in the heart of the business district. An international symbol that has come to represent the beauty and sophistication of the city itself, this famous Westin Los Angeles hotel is one of the most photographed destinations in the world. Stroll through our atrium lobby and you'll immediately see why. Whether you're visiting for a leisurely weekend getaway, business meeting or special event, our downtown Los Angeles accommodations define the essence of modern luxury. ... more   less 

Additional Information about The Westin Bonaventure Hotel & Suites

Address: 404 South Figueroa Street, Los Angeles, CA 90071
Region: United States > California > Los Angeles > Downtown , Central L.A
Price Range: $308 - $851 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Bonaventure Hotel & Suites 4*
Number of rooms: 1354
Reservation Options:
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Also Known As:
The Westin Bonaventure Hotel Los Angeles
The Westin Bonaventure Hotel And Suites
Westin Bonaventure Hotel
Westin Los Angeles
Los Angeles Westin
Hotel Style:
#6 Green Hotel in Los Angeles
#19 Luxury Hotel in Los Angeles
#35 Family Hotel in Los Angeles
#48 Romantic Hotel in Los Angeles
#53 Business Hotel in Los Angeles
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Bonaventure Hotel & Suites staff and other travellers.
30 questions
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Oxnard
6 months ago
over a year ago
San Francisco, CA
San Francisco Bay Area
over a year ago
Manchester, United Kingdom
28 days ago

See all questions (30)

Questions? Get answers from The Westin Bonaventure Hotel & Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Request a suite if possible.”
 of 5 bubbles T1827CSmarkd, 10 Feb 2017 | Read review
“24th floor for Starwood Preferred Guests”
  • Marbled top
  • Vanity mirror
  • nice bed
  • Inside the room: heavenly bed
  • small bathroom
  • small room
  • View from the room -24th floor
  • Narrow passage in room
 of 5 bubbles laborday2009, 9 Feb 2017 | Read review
“Try to get a suite”
 of 5 bubbles travellinghopefully, 22 Jan 2017 | Read review
“Make sure that you have low expectations.”
 of 5 bubbles carlospT3919OD, 22 Jan 2017 | Read review
“There are awesome views of the city from whichever tower you find outside and the rooms have double glazing for added sound insulation.”
 of 5 bubbles Omoyemi, 19 Jan 2017 | Read review
5 of 5