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Sheraton Grand Los Angeles

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Sheraton Grand Los Angeles
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511 Reviews from our TripAdvisor Community

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Showing 445: English reviews
california
Reviewed yesterday NEW

I am always hesitant to stay at Sheratons since most of them are outdated. This hotel surprised me. The room is very modern and the bed is heavenly. The club lounge offers a great view of the city. The breakfast food is good. The happy hour needs improvement - upgrade the food and offer free drinks like other hotel club...

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Helpful?
Thank CAgal_13
Chicago, Illinois
Reviewed 2 days ago NEW

Love stopping by in the mornings to get coffee from Matt And Cynthia. Always pleasant and willing to accommodate any request! Prices are reasonable and actually cheaper than the "corner" locations throughout the city.

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Helpful?
Thank flyfree727
Sterling, Virginia
Reviewed 3 days ago NEW

The check-in associate was extremely professional and the rooms are exquisite. We felt that the staff was going above and beyond from our check in to the complimentary Platinum fruit service and the room service. My wife mentioned that even the hair dryer cords are tied professionally. We've stayed previously at the JW Marriott across the street and while that...

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Thank Jae Y
Los Angeles, California
Reviewed 5 days ago NEW

Initially, I was very excited to stay at this property, but was a bit underwhelmed. I booked my stay after an evening at LA Live (this property is walking distance from LA Live, no problem) The property itself was beautiful and the updates were luxurious but the service put a damper on my stay. The front desk didn't give any...

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Helpful?
1Thank mch16501
Sheraton_LA_Downtown, General Manager at Sheraton Grand Los Angeles, responded to this review

Thank you for taking the time to write about your recent experience at Sheraton Grand Los Angeles. We are delighted to learn that you have enjoyed our $75 million transformation and genuinely apologize for the level of service rendered during check in, which is by no means typical. At a Sheraton Grand Los Angeles, we pride ourselves in providing world...

Melbourne, Australia
Reviewed 6 days ago NEWvia mobile

We stayed at this hotel for 7 nights, mainly because it is a short walk from the Staples Center, and we were there to watch a few Lakers games. Wasn't at all impressed with the service, in fact it was terrible. I had paid for our room 6 months in advance. Upon check in, I was asked to produce my...

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Helpful?
Thank LizF12345
Sheraton_LA_Downtown, General Manager at Sheraton Grand Los Angeles, responded to this review

Thank you for taking the time to write about your recent experience at Sheraton Grand Los Angeles. We truly apologize for the incident that has transpired during your check in, as well as the inconvenience related to the Credit Card issue. Please feel free to connect with the hotel directly in this concern. Once more, our sincerest apologies.

Coxsackie, New York
Reviewed 1 week ago

Incrediby hard to find - and the parking - but the property had to the person great customer service. The restaurant in the basement had great food and service. Towels are a bit thin for my taste but great location, great service far outweigh them.

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Helpful?
Thank BobPhibbs
Sheraton_LA_Downtown, General Manager at Sheraton Grand Los Angeles, responded to this review

Thank you for taking the time to write about your recent stay at Sheraton Grand Los Angeles. We are truly thrilled to learn that you have enjoyed your stay with us and look forward to welcoming you again to our hotel. All the best.

St Pete Beach
Reviewed 1 week ago

If you are staying in downtown LA I recommend staying at the Sheraton Grand Los Angeles. Lovely room, great service, very friendly staff all willing to help with luggage, directions anything. The parking garage system is terrific. You get your car in the garage, not at the entrance which makes leaving for your day, so much easier. No stress that...

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Helpful?
1Thank 710gayleb
Sheraton_LA_Downtown, General Manager at Sheraton Grand Los Angeles, responded to this review

Thank you, thank you for a glowing review! We truly appreciate your loyalty and are extremely pleased to learn that you have enjoyed your stay with us. We thank you for choosing our hotel for your stay in LA and look forward to future visits. Till your next visit, remain well.

SASKATOON
Reviewed 1 week ago

This hotel is great in many ways but we were disappointed with our experience in the Club lounge. We stayed for several days over Christmas and every morning the club lounge was packed and it was often difficult to find a place to sit. On one occasion the food ran out and while some guests were offered vouchers to eat...

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Thank Rileynico
Sheraton_LA_Downtown, General Manager at Sheraton Grand Los Angeles, responded to this review

Thank you for taking the time to write about your recent stay at Sheraton Grand Los Angeles. we truly appreciate the feedback and apologize for the busy Club Lounge during the holiday season. We genuinely value your comments and recommendations and thank you for staying with us. Have a great year 2017.

Toronto, Canada
Reviewed 1 week ago via mobile

We recently visited Los Angeles for the first time. We were there for 5 days and stayed at the newly renovated Sheraton hotel. Firstly, great location. So many top rated restaurants and bars nearby, also convenient for shopping, close to the highway (quick drive to many attractions), and close to Staples Centre. As mentioned the hotel was just renovated, so...

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Helpful?
Thank Cynthia P
Sheraton_LA_Downtown, General Manager at Sheraton Grand Los Angeles, responded to this review

Thank you, thank you for a great review! We are extremely thrilled to learn that you have enjoyed our $75 million transformation, as well as our centralized location and signature service. We genuinely appreciate your loyalty and look forward to welcome you again to Sheraton Grand Los Angeles.

Singapore, Singapore
Reviewed 2 weeks ago

Great stay in downtown and easy to get around as well as anywhere in the overall city. Friendly and supportive staff. Clean and modern rooms. Would recommend the hotel for business as well as leisure and would stay there again.

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Helpful?
Thank Sylt_meets_Singapore
Sheraton_LA_Downtown, General Manager at Sheraton Grand Los Angeles, responded to this review

Thank you for a great review. We are pleased to learn that you have enjoyed your stay with us and look forward to future visits to come. All the best for 2017

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Staying in Downtown

Neighbourhood Profile
Downtown
Downtown Los Angeles is a busy metropolis of towering buildings, bustling streets, and industrial warehouses. There is a distinct multiplicity of cultures here with a growing influx of business professionals and hipsters. Many call the evolution of Downtown over recent years gentrification. New lofts, bars, hotels and restaurants are popping up regularly. Downtown is home to some of the very best restaurants in the city leading the LA foodie scene, plus it is the location of cultural and sports venues including the Walt Disney Concert Hall, the Staples Center, and the Coliseum at the University of Southern California.
Explore this neighbourhood

Amenities

Highlights
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenLeadersGold level
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Paid Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
The Sheraton Grand Los Angeles is located in the new pulse of downtown LA: The Bloc. We have completely revitalized our hotel through a $75 million redesign. We have activated the entire hotel. From our welcoming lobby and open-air Deck to our top-floor Club Lounge, every area in our hotel has been activated by our revitalization. ... more   less 

Additional Information about Sheraton Grand Los Angeles

Address: 711 S Hope St, Los Angeles, CA 90017-3803 (Formerly Sheraton Los Angeles Downtown Hotel)
Region: United States > California > Los Angeles > Downtown
Price Range: $308 - $712 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Grand Los Angeles 3.5*
Number of rooms: 485
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Orbitz, Travelocity, Starwood and HotelsforEveryone so you can book your Sheraton Grand Los Angeles reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Sheraton Los Angeles
Los Angeles Sheraton
Hotel Style:
#3 Green Hotel in Los Angeles
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Questions & Answers

Here's what travellers have asked, with answers from Sheraton Grand Los Angeles staff and other travellers.
27 questions
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Questions? Get answers from Sheraton Grand Los Angeles staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Higher floors is a must in downtown LA if you don't want street level noise”
 of 5 bubbles 652jaey, 13 Jan 2017 | Read review
“Don't stay on 3rd floor. Doesn't feel safe as a female traveling alone.”
 of 5 bubbles WendyFromIllinois, 26 Dec 2016 | Read review
“I was on 19th floor, city noise was acceptable, can not comment on lower floors.”
 of 5 bubbles badgolfer2015, 19 Dec 2016 | Read review
“Third floor rooms are great if you're traveling with pets.”
 of 5 bubbles kimsQ7748OQ, 19 Dec 2016 | Read review
“Get a corner room”
 of 5 bubbles kristtov, 14 Dec 2016 | Read review
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