Firstly, the name is actually lying, the W hotel is located in Westwood and has nothing to do with Beverly Hills. It's a rather run down place, not worth spending 330USD for a single room. The lobby area is rather small, the round the clock open doors are making the entire area…
The concierge, Marissa, was extremely helpful with reservations and local area information! The hotel is clean and the food in the restaurant is great as well. The floors with rooms on them require the room key to get the elevator moving - perfect. :-)
this is probably the worst hotel I have stayed in for a long time. I am a loyal SPG member and have been very pleased with almost all of the properties. But not this one. We booked a two bedroom suite with 4 adults. The suite had one bathroom!!! Try having 4 adults get ready…
When we arrived at 4pm check in time, the room was not ready. It took an hour and a half to get into a room and, when we did, it wasn't the room type we had booked so we had to move rooms. Then, our heating in the suite was so noisy it disturbed my sleep. A duct must have…
Horrible service, boring atmosphere, had an issue- spoke to a manager - they were clueless and needed to call me back. Never did! Room was dirty upon arrival. Had issues with guest services. Honestly will never stay there again!
"Go high and ask about the suites"
"1 Bedroom Suite was fantastic."
"15th floor had great views."
"All rooms are quiet, clean, roomy. Facilities are very good, but this is not a place to think of as a destination resort"
"the suite was nice"