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Extended Stay America - Los Angeles - Northridge

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Traveller (19)
Room & Suite (16)
Dining (3)
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Overview
  • Excellent25%
  • Very good21%
  • Average18%
  • Poor14%
  • Terrible22%
Travellers talk about
AMENITIES
Free Wifi
Free Parking
Breakfast included
Non-Smoking Rooms
Kitchenette
Pets Allowed
Wheelchair Access
2 Star Hotel
All hotel details
Offers from Extended Stay America - Los Angeles - Northridge
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Offers from Extended Stay America - Los Angeles - Northridge
Special Offer: Save up to 10% TODAY!
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Rooms
29 Apr.30 Apr.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (107)
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All reviewssmoking floorroom was cleanfront desk personnelawesome hotelevery morningesalodging
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11 - 15 of 101 reviews
Reviewed 22 October 2017

Terrible it was filthy I felt uncomfortable the elevators were filthy the stairs area were filthy I don't know who's cleaning this hotel it's just unreal how filthy it is I will never stay at that hotel againMore

Review collected in partnership with Extended Stay
Thank tinacP9252RY
Response from 00esa, Manager at Extended Stay America - Los Angeles - NorthridgeResponded 22 October 2017

Tina, thank you for taking the time to give us your feedback. You are absolutely correct to expect a clean, well-maintained property as your home away from home when traveling, and we apologize for failing to provide that for you. We are taking steps to...More

Reviewed 13 October 2017

The staff member who checked me in was so helpful and pleasant after travelling 24 hours. My room is bright, spacious and very comfortable. I am a writer and also studying at a local university and there is lots of desk room and window light,...More

Review collected in partnership with this hotel
Thank 772mauron
Response from 00esa, Manager at Extended Stay America - Los Angeles - NorthridgeResponded 13 October 2017

Thank you for sharing your wonderful review of Extended Stay America. We are delighted to read you enjoyed your well-appointed room and that our associates met and exceeded your expectations. Your feedback is much appreciated, and we cannot wait to host you again in the...More

Reviewed 19 September 2017

ESA Northridge is a nice, clean hotel, centrally located in the San Fernando Valley. No pool, gym or similar amenities, but the rooms are clean, comfortable and well equipped. I was solo in the room so a queen room was plenty of space and I...More

Review collected in partnership with this hotel
Thank Morris S
Response from 00esa, General Manager at Extended Stay America - Los Angeles - NorthridgeResponded 20 September 2017

Morris, thanks for being our guest at Extended Stay America. We are delighted to read you were impressed with your well-appointed room and the outstanding service provided by our staff. Reviews such as yours mean a lot! We look forward to welcoming you back. Sincerely,...More

Reviewed 20 August 2017 via mobile

The rooms here are fine, but they employ the rudest, slowest and most incompetent staff ever!! I made arrangements for early check in (which I understand is not a guarantee) however confirmed with Melisa one hour prior to my arrival that my room was ready....More

Thank taracw12
Response from 00esa, General Manager at Extended Stay America - Los Angeles - NorthridgeResponded 20 August 2017

We are extremely sorry for the issues you encountered which led to a disappointing stay. To be exceptional in customer service comes first on our priority list, but we sincerely apologize this was not your experience. Your feedback is of utmost value, and we will...More

Reviewed 5 August 2017

these locations, not only Northridge, but every other location is dirty, gross, run down, old and ugly. The Decour alone is ugly let alone how old and gross your furniture is. I have been poor my whole life and I've never been on a bed...More

Review collected in partnership with Extended Stay
1  Thank marygC7705CL
Response from 00esa, General Manager at Extended Stay America - Los Angeles - NorthridgeResponded 6 August 2017

Mary, it was disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will...More

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About
Amenities
Top amenities
Free Parking
Free High Speed Internet (WiFi)
Breakfast included
Hotel Amenities
Free Parking
Self-Serve Laundry
Breakfast included
Room amenities
Microwave
Things to do
Tennis Court
Details
Price range
USD 123 - USD 161 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms
Details
Price range
USD 123 - USD 161 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms
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Traveller (19)
Room & Suite (16)
Dining (3)
Family and Play Areas (1)
Business Centre & Event Rooms (1)
Questions & Answers
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Ralbie
12 March 2015|
Answer
Response from DEtraveler | Reviewed this property |
I don't know for sure because we did not stay for a while week. If you call the hotel they will know.
-1
Votes
Room Tips
"do not stay here"
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"I you plan on eating in the room, with your supplies, don't forget the paper towels."
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"Top floor to keep floor noise down."
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"all rooms are great"
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