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Hotel Maya - a DoubleTree by Hilton Hotel

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1,456 Reviews from our TripAdvisor Community

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There are newer reviews for Hotel Maya - a DoubleTree by Hilton Hotel
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Showing 1,399: English reviews
Acworth, United States
1 review
Reviewed 28 October 2015

I was in LB for a conference and chose to stay at the Maya instead of the $500/night Hyatt since there was a free shuttle service available- which is awesome by the way! It's basically the same as a free public transportation bus that goes in a big circle around LB for free. The room I stayed in was nice,... More 

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Alina Y
701LongBeach, General Manager at Hotel Maya - a DoubleTree by Hilton Hotel, responded to this review

Thanks for the review. We were the first hotel built in Long Beach but went through a transformation in 2009 when we became the Hotel Maya, thus the vintage vibe. We spent 26 million renovating and then another 4 million this year to install new hardwood floors and ac units so everything is fresh and up to date. Glad you... More 

San Mateo, United States
1 review
Reviewed 27 October 2015

Great hotel! Fantastic staff, beautiful views, great outdoor spaces. Spacious rooms. I had 6 rooms for a high school field trip. The rooms were great for 3 people, the bathrooms were clean and everything was well taken care of. Room service replaced pillows quickly and brought breakfast on time. Everything was superb.

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Julia L
701LongBeach, General Manager at Hotel Maya - a DoubleTree by Hilton Hotel, responded to this review

Thanks for the beautiful review. Come back soon!!!! More 

Marina del Rey, California
Level Contributor
178 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
Reviewed 20 October 2015

Despite being a Doubletree by Hilton, I really never felt comfortable here. Yes, the hotel is looking tired (as was the front desk staff) but maybe it’s because the room I received had no view (if offered a cheap upgrade at check in, take it). Maybe it’s because the room had popcorn ceilings or because the room contained warnings about... More 

Helpful?
Thank dwalker43
701LongBeach, General Manager at Hotel Maya - a DoubleTree by Hilton Hotel, responded to this review

Thank you for your feedback in regards to your stay. Your review is an enigma in itself as all of the rooms are newly renovated and all have new AC units. We will follow up to see what is wrong with the ac in your room. The hotel has won several awards most recently top ten boutique hotels in Southern... More 

Montreal, Canada
1 review
Reviewed 19 October 2015

This Hotel is in an ideal location and the staff were very courteous and plesant, and went out of their way to make your stay enjoyable. The air condition was a little noisy but the rest of the experience was very pleasant. Free bus travel to the center on Long beach just out side the Hotel, makes for easy access... More 

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Robert S
701LongBeach, General Manager at Hotel Maya - a DoubleTree by Hilton Hotel, responded to this review

Thanks for the wonderful review. We appreciate it and hope to see you back here again. More 

Waldorf
Level Contributor
67 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 19 October 2015 via mobile

Very unusual property. Room was roomy, but the bathroom has a sink and no counter space! There is nowhere but a mini shelf, to put anything. Found this very inconvenient, and there was no mirror over desk, so that only left one place to put on makeup. Bag had to sit in the sink! Restaurant service was slow but servers... More 

Helpful?
Thank Kelli10440
701LongBeach, General Manager at Hotel Maya - a DoubleTree by Hilton Hotel, responded to this review

Thanks for the great feedback. We have the 4 level stand in the bathroom corner in an effort to add more shelf space but we will evaluate it with our team to see where else we can expand the shelf space. Thanks for sharing with us and comeback soon. More 

Indianapolis, Indiana
Level Contributor
15 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 17 October 2015 via mobile

If you are looking to party this is the best hotel for you. It is a loud hotel who hosts parties and weddings. If you are looking for a water view none of the rooms give you a 100% water view its very misleading. They all are set an an angle where from one side people can see right into... More 

Helpful?
Thank EliteSports
701LongBeach, General Manager at Hotel Maya - a DoubleTree by Hilton Hotel, responded to this review

Thank you for the feedback. The guest rooms are in 4 separate buildings laid out along a curving waterfront so every water view is different. Some have a full straight on view while others have more of a half view. As to see the view at check in and as long as there is availability, they will let you choose... More 

Plymouth, Minnesota
1 review
Reviewed 13 October 2015

I recently completed a week long stay at this hotel, and rate it as one of the very best experiences ever enjoyed! The entire staff from Director on down was extremely first class, and accommodating, and the service was impeccable! Our room had a balcony view over the canal which was extraordinary, especially during the evening hours. The adjacent walkway... More 

Helpful?
Thank Joe R
701LongBeach, General Manager at Hotel Maya - a DoubleTree by Hilton Hotel, responded to this review

Thanks for the great review. We are so glad you enjoyed it and I will pass on the comments to mark. Come back soon. More 

United States
1 review
Reviewed 13 October 2015

The room, staff, and location by the bay were all excellent. The hotel restaurant was high quality. I would recommend this hotel for anyone doing business in the university area in Long Beach, as I was.

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Daniel B
701LongBeach, General Manager at Hotel Maya - a DoubleTree by Hilton Hotel, responded to this review

Thanks for the great review and we look forward to your next stay with us! More 

Canyon Country, California
Level Contributor
5 reviews
Reviewed 12 October 2015

Apparently they have just put in new floors, the dark manufactured wood type. I know because the nice white cotton socks I was wearing were really badly stained. I talked to the front desk and house keeping to let them know and they could not have cared less. Not the service I expect from Hilton.

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank zombiewren
701LongBeach, General Manager at Hotel Maya - a DoubleTree by Hilton Hotel, responded to this review

I emailed you directly however we apologize that your socks were dirty. As I mentioned, I am happy to replace your socks if it doesn't wash out. When you renovate as we have just done there are always a few kinks to work out so we will follow up on the floors to ensure that doesn't happen again. Thanks again... More 

Colorado Springs, United States
1 review
Reviewed 12 October 2015

This is a gorgeous hotel with an amazing view of Long Beach (particularly at night). It is a great location to visit much of Southern California. Rooms are beautiful and well kept and balcony restaurant and bar provide great scenery, drinks and food.

Review collected in partnership with DoubleTree by Hilton

Helpful?
Thank Michael H
701LongBeach, General Manager at Hotel Maya - a DoubleTree by Hilton Hotel, responded to this review

Thanks for the stunning review. We are glad you loved the hotel and view. Come back soon. More 

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free High Speed Internet ( WiFi )
  • Spa
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Spa
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
Hotel Maya is the first distinctive full-service, luxury Long Beach boutique resort hotel, located on the scenic downtown waterfront. A fusion of Latin American beachside Long Beach resort with modern Southern California style, Hotel Maya embodies the romantic, eclectic, and vibrant lifestyle of Long Beach, California. ... more   less 

Additional Information about Hotel Maya - a DoubleTree by Hilton Hotel

Address: 700 Queensway Dr, Long Beach, CA 90802-6343
Region: United States > California > Long Beach
Price Range: $228 - $483 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel Maya - a DoubleTree by Hilton Hotel 3.5*
Number of rooms: 199
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels, Booking.com, Orbitz, Expedia, Hotels.com, HotelsforEveryone, Travelocity, HotelTravel.com, Odigeo and Jetsetter so you can book your Hotel Maya - a DoubleTree by Hilton Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Maya Hotel Long Beach
Coast Long Beach Hotel
Hotel Style:
#4 Family Hotel in Long Beach
#7 Romantic Hotel in Long Beach
#10 Business Hotel in Long Beach
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Maya - a DoubleTree by Hilton Hotel staff and other travellers.
22 questions
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Questions? Get answers from Hotel Maya - a DoubleTree by Hilton Hotel staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I asked for a room away from the freeway. I don't know that it made a difference because it was still pretty quiet.”
 of 5 bubbles hollys417, 28 Nov 2016 | Read review
“Best views, right off the water and next to everything.”
 of 5 bubbles letois, 9 Nov 2016 | Read review
“Higher floors have better views. Avoid 1st floor.”
  • Balcony and view over the river
  • Sunrise
  • Room from the outside
 of 5 bubbles FrankVanDijk, 31 Oct 2016 | Read review
“Higher floor, harbor view in building 2 or 3”
 of 5 bubbles JoeK841, 30 Oct 2016 | Read review
“Ask for a sea view with balcony”
 of 5 bubbles 905iana, 26 Oct 2016 | Read review
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