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Hotel Maya - a DoubleTree by Hilton Hotel

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1,498 Reviews from our TripAdvisor Community

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Showing 1,441: English reviews
Gerrards Cross, United Kingdom
Reviewed 1 week ago

We stayed here on the recommendations of TripAdvisor. Not disappointed although it fell a little short on up keep. The place was clean but really in need of some upgrades in terms of décor. Don't let that put you off as it's still the best option if you are staying in Long Beach for what ever reason - business, cruise,...

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1Thank Alan H
701LongBeach, General Manager at Hotel Maya - a DoubleTree by Hilton Hotel, responded to this review

Thanks for the great review. I am glad you think we are the best option in Long Beach and would love to hear privately your thoughts on what we could do better for upkeep. My email is Kristi.allen@Hilton.com. Thanks again!

New Berlin, Wisconsin
Reviewed 1 week ago

We came to Long Beach to spend a few days relaxing and to attend the Rose Bowl parade. We had a wonderful time at the Hotel Maya. The staff was friendly and helpful. House keeping responded to our requests quickly. Our room was clean and comfortable. Food and service for breakfast was prompt and tasty. The grounds were beautiful. We...

Review collected in partnership with DoubleTree by Hilton
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Thank Bernadette H
701LongBeach, General Manager at Hotel Maya - a DoubleTree by Hilton Hotel, responded to this review

Thanks for the great review and we are so glad you loved it. We loved having you and hope you come back again to try the waterfront pool.

Orlando, Florida
Reviewed 1 week ago via mobile

Stayed here for 4 nights while on a trip to explore Southern California. This hotel is arranged in a "village"format which makes the entire experience feel more intimate. While not large, our room was very comfortable and easily held the two queen beds, desk with chair, plus arm chair, dresser and tv, without feeling cramped. There is very little counter...

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Thank AnneLessley
701LongBeach, General Manager at Hotel Maya - a DoubleTree by Hilton Hotel, responded to this review

Thanks for the great review. We are glad you enjoyed your visit and will work on quieting the DJ...Come back soon.

Chandler, United States
Reviewed 1 week ago

Excellent location for cruising out of long beach. Hotel is upscale and the views are amazing. We have stayed at this location 9 years in a row. Beds are wonderful, décor is tasteful and modern and amenities are fabulous.

Review collected in partnership with DoubleTree by Hilton
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Thank Kelly R
701LongBeach, General Manager at Hotel Maya - a DoubleTree by Hilton Hotel, responded to this review

Thanks for the beautiful review and cant wait to celebrate our ten year anniversary with you!

Turlock, California
Reviewed 2 weeks ago via mobile

We stayed at hotel maya prior to our cruise on carnival. They were wonderful from the moment we got there until we checked out. Since it was our anniversary they had champagne and strawberries upon our arrival which we enjoyed that night on our balcony. Thank you for going over and beyond for our October stay.. the next day we...

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Thank norskmom
701LongBeach, General Manager at Hotel Maya - a DoubleTree by Hilton Hotel, responded to this review

We loved that you loved it. Glad you enjoyed your crusie as well and look forward to your next stay with us.

Lancaster, California
Reviewed 2 weeks ago via mobile

So my husband and I stayed here prior to our cruise. We've always seen this hotel as an option but could never imagine not staying right next to the world cruise terminal in San Pedro. So we just decided why not. From checkin to check out our stay was PERFECT!!! We checked in early after spending our mid morning at...

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Thank may0529
701LongBeach, General Manager at Hotel Maya - a DoubleTree by Hilton Hotel, responded to this review

Thanks for the wonderful review and we are so glad you found the hotel perfect. Cant wait to see you back here in March!

El Paso, Texas
Reviewed 2 weeks ago

Hotel Maya is a unique hotel that features individual buildings that are set slightly apart from the main lobby. However, I never considered this inconvenient. The staff is kind and helpful--use the free shuttle (ask for Lalo or Eric, they were great guides) and visit the nearby Aquarium of the Pacific or Pike's Place for shopping. Our room, which included...

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Thank Krista E
701LongBeach, General Manager at Hotel Maya - a DoubleTree by Hilton Hotel, responded to this review

Thanks for the wonderful review. I am so glad you loved the staff, food and hotel. I hear you on the homelessness issue that is really growing in all California cities. We do have roaming security that walks throughout the property day and night ensuring the safety of our guests along with a very elaborate security camera system. We are...

Houston, Texas
Reviewed 2 weeks ago

1. The staff at breakfast were amazing and execeptional. Hilton Management, if you are reading this...do take care of Ricardo, he exemplifies service! 2. The room was small and was amazed this was the upgrade for Diamond 3. Location was good 4. Wow! Parking 26 dollars! What can I say 5. The place is great for a a small one...

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Thank DrEitan
701LongBeach, General Manager at Hotel Maya - a DoubleTree by Hilton Hotel, responded to this review

Thank you for your feedback and I have passed along your great comments to Ricardo who is an amazing team member. We only have two suites in the entire hotel so the main upgrades for diamonds would be non view to view and to deluxe rooms if available. We love our Diamond members and do upgrade them all as long...

Phoenix, United States
Reviewed 2 weeks ago

Was looking for a Hilton brand hotel and stumbled on a great rare for this hotel. Room had a wonderful patio that went straight to a walkway along the water. Staff was very friendly on check in. Rooms are average: clean and had everything we needed. The Maya theme seems a little odd but it works.

Review collected in partnership with DoubleTree by Hilton
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Thank Jeffrey F
701LongBeach, General Manager at Hotel Maya - a DoubleTree by Hilton Hotel, responded to this review

Thanks for the great review and love your description...we are a bit unique as a Mayan themed resort in the port of Long Beach but yes it works for those who like the non big box hotel experience. Glad you liked it. Come back soon!

Nevada
Reviewed 2 weeks ago

Booked this hotel while waiting for a cruise. Hilton didn't disappoint me! Perfect location, nice décor, water view. Wished it wasn't raining because they have outside seating near the water. Stayed in building 3 which was only a short walk to the main building/restaurant, had dinner and breakfast there. Food great, staff friendly, would love to come back when it...

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Thank Ann G
701LongBeach, General Manager at Hotel Maya - a DoubleTree by Hilton Hotel, responded to this review

Thanks for the perfect review! We are glad you liked it even when raining. Come back again and enjoy a beautiful warm day along the water on our private beach or waterfront pool. The hotel defiantly has far more to offer on sunny days. Luckily it only rains 11 days a year on average in Long Beach!

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Amenities

Highlights
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Centre with Internet Access
  • Meeting Rooms
  • Laundry Service
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
Hotel Maya is the first distinctive full-service, luxury Long Beach boutique resort hotel, located on the scenic downtown waterfront. A fusion of Latin American beachside Long Beach resort with modern Southern California style, Hotel Maya embodies the romantic, eclectic, and vibrant lifestyle of Long Beach, California. ... more   less 

Additional Information about Hotel Maya - a DoubleTree by Hilton Hotel

Address: 700 Queensway Dr, Long Beach, CA 90802-6343
Region: United States > California > Long Beach
Price Range: $274 - $522 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hotel Maya - a DoubleTree by Hilton Hotel 3.5*
Number of rooms: 199
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels Direct, Booking.com, Hotels.com, Orbitz, Travelocity, TripOnline SA and Jetsetter so you can book your Hotel Maya - a DoubleTree by Hilton Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Maya Hotel Long Beach
Coast Long Beach Hotel
Hotel Style:
#4 Family Hotel in Long Beach
#7 Romantic Hotel in Long Beach
#10 Business Hotel in Long Beach
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Questions & Answers

Here's what travellers have asked, with answers from Hotel Maya - a DoubleTree by Hilton Hotel staff and other travellers.
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Questions? Get answers from Hotel Maya - a DoubleTree by Hilton Hotel staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Building 2 is closest to lobby. 3 isn't far and behind the "beach". 4 is by the pool and hot tub. All very close to each other”
 of 5 bubbles myndas, 17 Jan 2017 | Read review
“With this hotel it is water or parking lot.”
 of 5 bubbles marius_281980, 11 Jan 2017 | Read review
“Ask for high floors and a view of the Queen Mary”
 of 5 bubbles 910alanh, 9 Jan 2017 | Read review
“Higher floors have less noise issues. Try a water view for the ultimate in great views!”
 of 5 bubbles 69kristae, 2 Jan 2017 | Read review
“Get the balcony with the waterfront view, if you can”
 of 5 bubbles 87omarh, 12 Dec 2016 | Read review
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