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The Westin Long Beach

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1,133 Reviews from our TripAdvisor Community

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There are newer reviews for The Westin Long Beach
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Showing 1,074: English reviews
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 14 November 2014 via mobile

I found the fitness center to be inadequate by normal Westin standards. It is small and dark with equipment that doesnt work and is unkept. There is only one bike, a recumbant, and both pedals are broken. The TVs dont work. Please help.

Helpful?
Thank Troyager
WestinHotelManager, Manager at The Westin Long Beach, responded to this review

What a horrific experience. Please know that we are in the works of refurbishing our Westin Workout facility. Do come back in the future so you can experience all the new and great things happening in our property. Happy Holidays! More 

Long Beach, California
1 review
Reviewed 11 November 2014

I cannot speak for the quality of the rooms at The Westin in Long Beach, but I can speak for The Westin's wonderful in-house restaurant, The Grill. I often accompany my 94 year old neighbor who is in love with both the food and the service; she is treated like royalty every time we come here. I enjoy the menu... More 

Helpful?
Thank Morgane K
WestinHotelManager, Manager at The Westin Long Beach, responded to this review

Thank you for taking the time out of your busy schedule to leave your honest feedback. It is much appreciated! Safe travels and have a Happy Holidays! More 

North Dakota
Level Contributor
18 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 8 November 2014 via mobile

Westin had modern clean bedding and decor. Stayed for business. My husband and I were given 2 full beds to sleep in. Not cool but guest services was able to solve the problem promptly although the hotel clerk was unable to. Hotel is close to many attractions that we were able to do something new every night. Valet service was... More 

Helpful?
Thank LilofromND
WestinHotelManager, Manager at The Westin Long Beach, responded to this review

We are happy that our team was able to accommodate your request. Do come back soon so that we may be able to meet and exceed your expectations. Happy Holidays! More 

Morro Bay, California
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 7 November 2014

We had a great breakfast, made better by JENNIFER HAZEL. My son and I are particular about our omelettes. We like our eggs soft -- which is hard to find. The cook insisted the eggs be hard. JENNIFER insisted they be the way we liked them, She made the breakfast experience excellent. Overall, the food was good -- not as... More 

Helpful?
Thank 805WCM
WestinHotelManager, Manager at The Westin Long Beach, responded to this review

We are ecstatic to know that you enjoyed your time at The Grill! Please come back to experience more of our great service from our stellar team. Happy Holidays! More 

Melissant, The Netherlands
1 review
Reviewed 7 November 2014

Nice hotel, large and clean rooms, great service during the breakfast. Special thanks to Jay. Nice swimming pool and gym. Nice bar to enjoy a nice beer or snack. Bar personnel always friendly and willing to have chat.

Helpful?
Thank gilbert279
WestinHotelManager, Manager at The Westin Long Beach, responded to this review

Thank you for staying with us. We wish you all the warmth and joy this holiday season. Be well! More 

Brisbane, Australia
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 4 November 2014 via mobile

I stayed at the Westin for business in October. The hotel was very nice, very clean, and the customer service was fantastic. The wifi was super fast as well, which is crucial for my business trips. Location was good as well - plenty to do in the area. I ran into some issues with missing business expense receipts after the... More 

Helpful?
1 Thank Joe S
WestinHotelManager, Manager at The Westin Long Beach, responded to this review

Thank you for your wonderful comment. Do visit us again soon so that we will be able to continue our great service. Safe travels and be well! More 

Level Contributor
123 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
Reviewed 2 November 2014

Being an SPG Gold member we always try to stay at a Starwood hotel. We selected this hotel for its proximity to the cruise port, which is great. We booked a suite and on arrival we were given a room on the 16th floor which is the SPG floor in this hotel. Unfortunately our room smelled of wet dogs so... More 

Helpful?
Thank Gerardiom
WestinHotelManager, Manager at The Westin Long Beach, responded to this review

What an extremely disappointing comment to read. Please accept our sincere apologies for your stay. We failed at providing you with the best stay possible. Know that we have brought your comment to the attention of our department heads so that they are aware of these issues and will be able to find a solution for the future. Thank you... More 

Philadelphia, Pennsylvania
Level Contributor
109 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
Reviewed 31 October 2014

A generally positive experience. Meeting facilities and guest rooms excellent. Valet service rapid and efficient. The breakfast buffet is reasonable enough, but some in our party stated some bread items were dried out or stale. The dinner items were quite good, but the entree selections were limited. Some of the staff were excellent and responsive, but some tended to utter... More 

Helpful?
Thank Richard K
WestinHotelManager, Manager at The Westin Long Beach, responded to this review

Please accept our sincere apologies for what you experienced in our restaurant. What you have mentioned is not a clear representation of our brand and are very disappointed to know that we were not able to deliver our best. Please know that we have brought you comment to the attention of our restaurant team so that they will be able... More 

Clarksville, Tennessee
Level Contributor
24 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 28 October 2014

I travel quite extensively which requires many night's stay at hotels across the U.S. and Europe. This week my stay has been at the Westin, Long Beach, CA. There is nothing negative I experienced about this hotel. The staff is very helpful from the desk personnel at check-in to the housekeeping staff. The responsiveness of all the staff is the... More 

Helpful?
Thank Hurleyec
WestinHotelManager, Manager at The Westin Long Beach, responded to this review

What a refreshing review to read! Thank you for staying with us and for letting us know of your amazing time. Come back soon! More 

Dorset, United Kingdom
Level Contributor
143 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 76 helpful votes
Reviewed 26 October 2014

We stayed at this hotel in October and what I am about to write is the account of what we found. On arrival very impressed by the grandeur of the place, but on walking in saw a dog owner trying to stop his dog, crapping on the marble floor of reception, slightly amusing but embarrassing for the owner. Would like... More 

Helpful?
Thank Tim C
WestinHotelManager, Manager at The Westin Long Beach, responded to this review

We appreciate your review. Please do accept our apologies for your stay. What you have mentioned is unacceptable and we hope it will not discourage you from staying at other Westin properties. Thank you and be well. More 

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Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Spa
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
Halfway between Los Angeles International Airport and Orange County Airport, The Westin Long Beach is also close to Aquarium of the Pacific, The Pike Shopping Center and Rainbow Harbor. ... more   less 

Additional Information about The Westin Long Beach

Address: 333 East Ocean Boulevard, Long Beach, CA 90802
Region: United States > California > Long Beach
Price Range: $183 - $498 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — The Westin Long Beach 4*
Number of rooms: 469
Reservation Options:
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Also Known As:
The Westin Long Beach Hotel Long Beach
Westin Long Beach
Long Beach Westin
Hotel Style:
#7 Business Hotel in Long Beach
#11 Romantic Hotel in Long Beach
#13 Family Hotel in Long Beach
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Questions & Answers

Here's what travellers have asked, with answers from The Westin Long Beach staff and other travellers.
19 questions
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Questions? Get answers from The Westin Long Beach staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Go high. Harbor side might have a better view.”
 of 5 bubbles timothyh123, 30 Nov 2016 | Read review
“Higher floor rooms with ocean view are the best”
 of 5 bubbles azavala7, 27 Nov 2016 | Read review
“Ask for a room facing the ocean.”
 of 5 bubbles Janell55, 16 Nov 2016 | Read review
“We were on floor 6 and heard no traffic.”
 of 5 bubbles aimkel, 21 Oct 2016 | Read review
“Check room wifi availability on your rate”
 of 5 bubbles , 26 Sep 2016 | Read review
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