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The Hills Hotel, an Ascend Collection by Choice Hotels

AscendHotelsUSD 130*
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Certificate of Excellence
14/05/2017 15/05/2017
1 room 2 adults 0 children
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The Hills Hotel, an Ascend Collection by Choice Hotels
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323 Reviews from our TripAdvisor Community

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Showing 317: English reviews
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San Diego, California
Reviewed 2 weeks ago

I could only think that this was a long-neglected, eventual receivership property that was bought for a song and the new owner added some minor touch-ups and this is what you get. I wouldn't stay here again.

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Helpful?
Thank Brian H
The_Hills_Hotel_OC, General Manager at The Hills Hotel, an Ascend Collection by Choice Hotels, responded to this review

Hello Brian H, Thank you for taking the time to share your most recent experience at The Hills Hotel. I am sorry to hear if all our renovations and beautification of the hotel didn't meet your expectations. We received great compliments on how we turned this hotel into a boutique luxury hotel. We are very open to suggestions in making...

brownpearl
HOTEL’S FAVOURITE REVIEW
Reviewed 2 weeks ago via mobile

Amazing! Felt like a five star hotel. Started off with a problem as my husband had booked us in for the wrong night!! However they were extremely accommodating and booked us in for the correct night! The staff were helpful and friendly ( even when an irate customer was shouting at a member of staff for closing the door behind...

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Helpful?
Thank brownpearl
About Hotel's Favourite Review
The_Hills_Hotel_OC, General Manager at The Hills Hotel, an Ascend Collection by Choice Hotels, responded to this review

Hello Brownpearl, Thank you so much for the 5 star review! We are so happy that we were able to provide you and your family with superior service! We hope to see you again very soon.

Dallas, Texas
Reviewed 4 weeks ago via mobile

The GM is wonderful he help booked my stay on a family getaway from Texas. I took my family to Disneyland and Dana Point Whale Watching and this is the hotel we stay at is was only 20 mins away from each location I needed to be at. Easy access to freeway Restaurant in lobby Great Pool with sitting area...

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Helpful?
Thank Christina_Dominguez
The_Hills_Hotel_OC, General Manager at The Hills Hotel, an Ascend Collection by Choice Hotels, responded to this review

Hello Christina_Dominguez, Thank you so much for the 5 star review! It was such an honor to have you as our valued guest. We hope to see you again in the near future!

Mechanicsburg, Pennsylvania
Reviewed 18 March 2017

This was our second hotel on a week-long DIY tour of Southern California. We were attending a wedding at Laguna Beach, so this was a good location with more reasonable rates than many of the places down along the PCH. We used Lyft to go to the wedding and back, which worked out quite well. Like with my previous hotel,...

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Helpful?
1Thank Steve G
The_Hills_Hotel_OC, General Manager at The Hills Hotel, an Ascend Collection by Choice Hotels, responded to this review

Hello Steve G, Your detailed feedback is greatly appreciated and we are very happy to hear that you enjoyed your overall stay. We are looking forward to having you as our valued guest in the near future. Thank you!

Reviewed 12 March 2017 via mobile

Our room was nicely decorated beds were comfortable. The shower took about 4 minutes to heat up and I miss read that there was no complimentary breakfast. Overall it was alright. No tub for my son to have a bath just shower. The rug trim is kinda ugly. I gave 4 stars cause my back didnt hurt from sleeping, cause...

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Helpful?
Thank crystal v
The_Hills_Hotel_OC, General Manager at The Hills Hotel, an Ascend Collection by Choice Hotels, responded to this review

Hello Crystal V, Thank you for sharing your experience! We're so happy we could provide a comfortable stay for you and your son. We have very limit number of rooms that has bath tubs so please let me know directly via email at rtorres@thelagunahillshotel.com the next time you will be staying with us and I will make sure to do...

San Francisco Bay Area
Reviewed 6 March 2017 via mobile

This hotel had vastly improved the last time we stayed, and it's still (mostly) good. However, check-in is still ridiculously slow. Our room was a decent size and nicely appointed. The bed was comfortable and had all non-feather pillows...allergy sufferers thank you! Each nightstand had a lamp with a power outlet on its base--perfect for charging phones and devices at...

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Helpful?
Thank RoadWrangler
The_Hills_Hotel_OC, General Manager at The Hills Hotel, an Ascend Collection by Choice Hotels, responded to this review

Hello RoadWrangler, Thank you so much for the great back and for recognizing that improvements we've done thus far. We hope to see again very soon.

Milan, Italy
Reviewed 2 March 2017

I stayed here for 4 nights, hotel its ok, good room, services its ok, no noise. The hotel is located right next to 5/405 freeway and for me was perfect because my company is in Lake Forrest. Disapointed about the price i booked on internet for a price and i pay + 30 USD + vat + 16. USD city...

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Helpful?
Thank MilaneseImbruttito64
LA
Reviewed 8 February 2017

I stayed here for one night after having Lasik eye surgery at a nearby facility. The hotel is located right next to the 5 freeway but I found my stay to be quite quiet and enjoyable. The hotel provides a shuttle service, which is a convenient amenity, though I imagine most visitors would have a car with them. My room...

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Helpful?
Thank LuvSLO
The_Hills_Hotel_OC, General Manager at The Hills Hotel, an Ascend Collection by Choice Hotels, responded to this review

Hello LuvSLO, Thank you so much for the feedback. We are very happy to hear you had a great overall stay. Your feedback regarding our bathroom has been noted and we will be addressing this in the near future. We hope to see you again in the near future. Thank you!

Ann Arbor, Michigan
Reviewed 3 February 2017

We were visiting friends and decided to try The Hills Hotel and overall enjoyed our three-night stay. The location is great next to the 405 and we did not hear any road noise. The staff was great, the breakfasts were very good and the room was comfortable. The few inconsistencies in an otherwise upscale hotel were really very minor, but...

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Helpful?
Thank edlexin
The_Hills_Hotel_OC, General Manager at The Hills Hotel, an Ascend Collection by Choice Hotels, responded to this review

Hello Edlexin, We are very happy to hear that you had a great overall stay. We apologize with the few inconsistencies. Your feedback has been shared to our staff. We hope to see you again in the near future. Thank you!

jonihester
Reviewed 20 January 2017

This hotel has all the signs of a very cosmetic surgery . Everything appears okay on the surface but if you dig a little you will see its all falling apart. I will say the rate was reasonable and the food from room service was enjoyable. However the hotel itself is in bad shape. The air conditioner in my room...

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Helpful?
2Thank grantacg
The_Hills_Hotel_OC, General Manager at The Hills Hotel, an Ascend Collection by Choice Hotels, responded to this review

Hello Grantacg, We appreciate you taking the time to provide us with such detailed feedback about your stay. I am very sorry to hear that several things throughout your stay did not meet your expectations. Please note that this information has been passed on to our concerned staff. Despite this, we hotel to be able to welcome you back on...

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14/05/2017 15/05/2017
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Near The Hills Hotel, an Ascend Collection by Choice Hotels

Amenities

Highlights
  • Free Parking
  • Pool
  • Room Service
  • Restaurant
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Suites
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Room Service
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
The Hills Hotel, an Ascend Collection Hotel, is a full service boutique hotel located in beautiful Laguna Hills. We are proud to be among Orange County's top premiere hotels, offering access to some of California's most magnificent beaches, shopping, nightlife, fine dining and deep sea fishing. At The Hills Hotel, we are known for our unique service and accommodating staff that are always willing to go above and beyond to serve our guests. Whether you are traveling to Laguna Hills for business or pleasure, individually or with your entire family, you will find a world of comfort and convenient amenities here. Now, it's your turn to Meet, Play, and Relax at The Hills Hotel! ... more   less 

Additional Information about The Hills Hotel, an Ascend Collection by Choice Hotels

Address: 25205 La Paz Rd, Laguna Hills, CA 92653-5105
Region: United States > California > Orange County > Laguna Hills
Price Range: $170 - $278 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Hills Hotel, an Ascend Collection by Choice Hotels 3*
Number of rooms: 147
Reservation Options:
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Also Known As:
The Hills Hotel, An Ascend Collection By Choice Hotel Laguna Hills
Holiday Inn Laguna Hills
Laguna Hills Holiday Inn
The Hills Hotel, An Ascend Collection By Choice Hotels Laguna Hills, Orange County
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Questions & Answers

Here's what travellers have asked, with answers from The Hills Hotel, an Ascend Collection by Choice Hotels staff and other travellers.
1 question
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los angeles ca

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Questions? Get answers from The Hills Hotel, an Ascend Collection by Choice Hotels staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ask for a room on the side that does not face the 405 Freeway.”
edlexin, 2 Feb 2017 | Read review
“First floor room was great!”
DeH344, 27 Nov 2016 | Read review
“Our room was far away from the entertainment lounge, so it was very quiet.”
JeanneG47, 11 Nov 2016 | Read review
“Don't stay on the freeway side of the property.”
mxtvl2011, 30 Sep 2016 | Read review
“Book early as it seems popular”
phils572, 16 Sep 2016 | Read review
5 of 5
AscendHotels
USD 130* /night
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TripAdvisorUSD 130
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Expedia.comUSD 130
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Prices are for 1 room, 2 adults
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