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Certificate of Excellence
What is Certificate of Excellence?
TripAdvisor gives a Certificate of Excellence to accommodations, attractions and restaurants that consistently earn great reviews from travellers.
All reviewsgeneral storefishacross the streetthe riverbreakfast burritocoffee makerperfect locationrooms are cleanconvenient storehelpful hostsclean placeexcellent place to staystayed longerbeautiful roombeautiful scenerya small kitchen areawonderful place
Quite the little gem. Susan was great with booking and met us when we arrived.
Deck overlooking the river is great for sundowners.
The room looks like it was refurbished recently and is clean.
Coffee is provided and water is in the fridge.
The reason...More
1 Thank Scubaluvr
Response from seqlodge, Manager at Sequoia LodgeResponded 14 July 2016
Thank you for your nice review. We will work an the A/c issue. Will see you next time.
Susan
From the parking lot, to the room, it is inevitable that the owners care about their property. Besides the fact that the rooms are very clean , their are extra touches everywhere. It is also nice to be out of town on the river. You...More
1 Thank njgirl16
Response from seqlodge, Manager at Sequoia LodgeResponded 14 July 2016
Thank you very much for your nice review. Will see you next time.
Susan
What a gem! This lodge is just outside of town so its really quiet and peaceful when the rest of town can get pretty hectic. Perfect little rooms with really comfortable beds plus thoughtful amenities such as coffee and popcorn. Spotlessly clean and well-kept, Oscar...More
Thank dp2dive4
Response from seqlodge, Manager at Sequoia LodgeResponded 14 July 2016
Thakn you so very much for your nice review, we will see you next time.
Susan, Oscar & Chico
My husband and I stayed here Mother's Day weekend. A very cool lodge. Great accommodations with a local general store across the street. Great deck to sit outside. Well worth driving up the road and exploring and check out Lake Isabella. Just downturn road is...More
Thank janeyhrn
Response from seqlodge, Manager at Sequoia LodgeResponded 15 July 2016
Thank you for your nice review, we will see you next time.
Susan
What a surprise!! We visited early spring this year and the place was so fragrant with beautiful wild flowers.The room was so clean. Nice barbecue and dining areas outside. What a joy; We will be back.
Thank Ronda A
Response from seqlodge, Manager at Sequoia LodgeResponded 14 July 2016
Response from seqlodge | Property representative |
There are usually never more than one or two fisherman at once here on the property fishing. It's a big river, so there are lots of places for them to go. Many times you won't find anyone down by the river, but it really... More
There are usually never more than one or two fisherman at once here on the property fishing. It's a big river, so there are lots of places for them to go. Many times you won't find anyone down by the river, but it really depends on when you plan to visit. Give us a call and we can give you some pointers.
Response from seqlodge | Property representative |
I have just sent you a copy of the email confirmation that was sent to you on 3/18 @ 12:52 pm to the email you provided... You may want to check your spam folder if it doesn't come through.
I always know if an email doesn't... More
I have just sent you a copy of the email confirmation that was sent to you on 3/18 @ 12:52 pm to the email you provided... You may want to check your spam folder if it doesn't come through.
I always know if an email doesn't go through due to a misspelling, because I receive an email alerting me to a problem (which I then correct and resend). I have had no other complaints regarding the receipt of the emails once they've been sent out.
As for the early am call... the only reason I mentioned it in my response was because I knew most people would understand that not everyone is a morning person and that sometimes our brains aren't fully functioning that early. Technically, our office doesn't open until 9am, but I almost always answer the phone anyway, because I don't want folks to have to leave a message.
My husband & I live on property and manage full time. This means working 7 days per week, 12-14 hours per day. And until this week, we had worked 3 months solid without a day off. We work very hard to run a quality establishment and to meet & exceed all of our guests needs.
The owners have put policies in place based on their 30+ years of running small businesses such as this. We have found that rarely do these policies create any sort of problems for our guests. Your situation was slightly unique and unfortunately, I did not have an easy fix since our merchant, B of A, has not made it easy for us in terms of releasing the prior authorizations. In order to do so, we need to obtain the card holder's bank information and then contact that bank to request a release. Most of our guests are using a credit card, so this is not an issue. However, the use of a debit card is different.
All this said... I sincerely apologize for not being more awake the morning that you called and for not doing a better job of assisting you! We strive to keep all of our guest happy and I certainly failed you in that regard.
Warmest wishes!
Deanna
