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Quality Inn & Suites

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135 Reviews from our TripAdvisor Community

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Showing 130: English reviews
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Reviewed 6 days ago NEWvia mobile

I stayed here for a conference in Palm Springs. I work for the State and should have been billed at the rate they contracted for, however, I was charged $40/night more than any of the other State employees staying there. Of course, the manager was nowhere around and the desk clerk would not budge on the charge. So now I...

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Helpful?
Thank Elizabeth D
Selene-Caro, Manager at Quality Inn & Suites, responded to this review

Dear Elizabeth, I'm very sorry you feel this way. It appears as if we failed to exceed any of your expectations and I reiterate my apologies on behalf of our entire staff for doing so. Upon researching your booking it appears as if your agency used a Third party to make the reservation rather than booking it directly at the...

Winnipeg, Manitoba, Canada
HOTEL’S FAVOURITE REVIEW
Reviewed 12 February 2017

This is a very nice hotel. Large room, and especially a very large bathroom, shower room area. Clean and well maintained. Friendly and helpful staff. Breakfast was quite adequate. Good location - convenient to I-10. Some might find the highway noise a bit intrusive but we weren't bothered by it.

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Helpful?
Thank Robwil71
About Hotel's Favourite Review
Selene-Caro, Manager at Quality Inn & Suites, responded to this review

Thank you Robwil71 for taking the time to let us know about your experience and for "Highly recommending" us. Our staff pulls together as a team every day to make sure that you are satisfied with out service and your comments encourage us to continue with our efforts. Thank you!

Camano Island, Washington
Reviewed 1 week ago

The room was clean a bit dated. The lobby looked new, the rooms and elevator were old. The elevator smelled of mold. The freeway noise was crazy! You need earplugs. Our key cards only worked for a day at a time. AND.... when I went to the check-in desk to get a new key they never asked me for identification,...

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Helpful?
Thank a jeffrey z
Selene-Caro, Manager at Quality Inn & Suites, responded to this review

Dear Jeffrey Z, Were are sorry to hear about your experience. I have forwarded to your comments to the respective team leaders to have this addressed immediately. Please accept our most sincere apologies. Our staff will work hard to make sure these issue do not reoccur. Thank you for you feedback, your comments are always appreciated and help us improve...

Reviewed 2 weeks ago via mobile

Room was very spacious, clean and comfortable bed. The bathroom was very nice and large. This hotel is located on I- 10, so the traffic noise was very disturbing and most every night throughout the week, work crews stayed there and we were awakened in the mornings to diesel trucks at 5 or 5:30 am. Not an ideal place to...

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Helpful?
Thank plastergp
Selene-Caro, Manager at Quality Inn & Suites, responded to this review

Dear Plastergp, I'm glad you enjoyed the spaciousness of our rooms and that your expectations were met in cleanliness and comfort. I am sorry to hear about your experience with the noise lever. For your convenience you may request a room facing away from the freeway on your next visit to the hotel. It is always best to ask this...

Spring Valley, California
Reviewed 4 weeks ago via mobile

We spent a rainy weekend at this Quality Inn just down the street from the Fantasy Springs Casino. We shared a double queen room and the room was clean and adequate. There floor was wood in the room and tile in the bath which helped with the cleanliness. The bathroom was of a good size with a combination tub/shower with...

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Helpful?
Thank Joe G
Selene-Caro, Manager at Quality Inn & Suites, responded to this review

Dear Joe G, Thank you very much for taking the time to post your review. We appreciate feedback such as yours that is detailed in a way that tells us about your experience. We are terribly sorry for the inconvenience during breakfast and the leaks discovered in your bathroom towards the end of your stay. I have passed on your...

Phoenix, Arizona
Reviewed 30 January 2017 via mobile

The good: Nice large room and bath area, comfortable bed, flat screen TV. Breakfast area was clean and included hot choices. The not so good: The hotel could use some updating. Furnishings were very old and begged for newer treatments. OK for one nights stay. Indio can be pricey, but I think one could do better.

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Helpful?
Thank Burnie48
Selene-Caro, Manager at Quality Inn & Suites, responded to this review

Dear Burnie48, Thank you for your feedback. We are happy to hear you enjoyed the comfort of our spacious rooms and our amenities. We continue to work on improving the quality of our product on a daily basis. We look forward to having you visit again.

Yuma, Arizona
Reviewed 24 January 2017

Had a marvelous time staying at this hotel. The room was spacious and comfortable, very clean. Plenty of parking. They have a outstanding contential breakfast. Rooms were equipped with up to date amenities.

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Helpful?
Thank revjap3
Selene-Caro, Manager at Quality Inn & Suites, responded to this review

Thank you revjap3! We are so happy that you enjoyed your stay ! Your feedback encourages our team to continue with their efforts.

Robbins, North Carolina, United States
Reviewed 19 January 2017

Front desk was very helpful and friendly. Everything was clean, it was quiet, they have a laundry which was helpful. It is near the casino if you want to visit. Breakfast was adequate. good business center and free wi-fi.

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Helpful?
Thank Sam P
Selene-Caro, Manager at Quality Inn & Suites, responded to this review

Thank you Sam P for the 5/5 score ! We appreciate you taking time away from your busy schedule to post a review. We look forward to you visiting again.

Placentia
Reviewed 18 January 2017

If your looking for a bed to sleep in and a shower this place is adequate. The room had two queens and a TV the noise we experienced was a dog barking in the next room. Not a big problem or us. The bathroom was large and had a separate seating area to do makeup, dry and comb hair. I...

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Helpful?
Thank Sylvia M
Selene-Caro, Manager at Quality Inn & Suites, responded to this review

Dear Sylvia M. Thank you for your review and for being so understanding about the dog barking. The Palm Springs Kennel Show was in town during this time and we are always happy to accommodate guests with pets. However if they ever become a nuisance to anyone staying with us, we are always pleased to resolve the matter as quickly...

Redding, California
Reviewed 3 January 2017

Tired of travelling. Had been on the road for nearly 11 hours. Wife and I stopped for the evening. Gave us a room around the back. Room had two queens as requested. First glance the window coverings were not all hooked, the window closure took forever the close properly. The bathroom appeared clean, however look closer there was mold on...

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Helpful?
Thank Ski W
Selene-Caro, Manager at Quality Inn & Suites, responded to this review

Dear Ski W, we are very sorry to hear about the misfortunes you encountered while staying with us. In regards to the drapes it's possible you may have been in a room that we have not yet installed new drapes in and for that I do apologize, about 85% of the rooms have new drapes and we understand this may...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Breakfast Available
  • Meeting Rooms
  • Business Centre with Internet Access
  • Self-Serve Laundry
Official Description (provided by the hotel)
located adjacent to the Fantasy Springs Casino and 1.5 mi to Terra Lago Golf Course. This Coachella Valley Hotel is minutes away from Palm Springs, Palm Desert, Joshua Tree National Park, Desert Hot Springs, Shopping Outlets. ... more   less 

Additional Information about Quality Inn & Suites

Address: 84096 Indio Springs Dr, Indio, CA 92203-3402 (Formerly Clarion Inn)
Region: United States > California > California Desert > Indio
Price Range: $115 - $366 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Quality Inn & Suites 2.5*
Number of rooms: 125
Reservation Options:
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Also Known As:
Clarion Hotel Indio
Holiday Inn Indio
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Questions & Answers

Here's what travellers have asked, with answers from Quality Inn & Suites staff and other travellers.
1 question
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Sierra Vista, Arizona

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Questions? Get answers from Quality Inn & Suites staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms closest to the freeway may be noisier.”
 of 5 bubbles Robwil71, 12 Feb 2017 | Read review
“Stay across from reservation desk area. Might be less seedy”
 of 5 bubbles skiw, 2 Jan 2017 | Read review
“Away from freeway and make sure not smelly.”
 of 5 bubbles deborahjodean, 18 Dec 2016 | Read review
“Very noisy - try not to stay on the side facing I-10!”
 of 5 bubbles donfanone, 26 Nov 2016 | Read review
“Stay someplace else if your budget allows”
 of 5 bubbles anassau, 7 Oct 2016 | Read review
5 of 5