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Heritage Inn

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42 Reviews from our TripAdvisor Community

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Showing 41: English reviews
Melbourne, Australia
Level Contributor
5 reviews
5 hotel reviews
Reviewed 4 weeks ago

where to begin? i guess i'll start with the good. the check in was good. the service was good and the guy answered my qustions. now for the bad... check in took a while. it was cold and raining and my wife and child were waiting in the car. one if the questions i asked was how long would it... More 

Helpful?
Thank RZAeatGLORIOUSfood
Neeraj L, General Manager at Heritage Inn, responded to this review

On behalf of our entire team, I would like to apologize for not exceeding your expectations. We take comments very seriously and value the opportunity to make improvements. Under the new management, we are working diligently to fix the issues addressed to bring to our guests a better and improved hotel. Again, we are truly sorry and regret falling short... More 

UK
Level Contributor
63 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed 13 September 2016 via mobile

My husband and I and my brother and his wife stayed here for one night after our flight in from Las Vegas was delayed. My brother lives in California and didn't fancy the drive home. This was the only hotel with vacancies that had an all night check in. We arrived around 1:15am and were given our key to a... More 

Helpful?
Thank kzee

Travellers are raving about these Hayward hotels

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 24 August 2016 via mobile

This hotel should not be recommended to anyone to stay,it was very filthy the shower had mold,the curtains and chairs were disgusting everything in the room was outdated we had no towels and the air conditioning was a whole other story .. It needs a serious upgrade even Motel 6 have remodeled there rooms and the health department really needs... More 

Helpful?
1 Thank Joyce W
Neeraj L, General Manager at Heritage Inn, responded to this review

On behalf of our entire team, I would like to apologize for not exceeding your expectations. We take comments very seriously and value the opportunity to make improvements. Under the new management, we are working diligently to fix the issues addressed to bring to our guests a better and improved hotel. Again, we are truly sorry and regret falling short... More 

Hayward, California
Level Contributor
3 reviews
Reviewed 8 July 2016

We have stayed at Heritage Inn for a week and had a great check in. The staff is great. They made sure to attend to all our needs. The rooms are good size and beds are comfortable. We will stay again. The night manager Terrell was very helpful and answered all our questions.

Helpful?
Thank tysieckman
1 review
Reviewed 7 July 2016 via mobile

great night staff. clean rooms . cheap rates. close to freeway and store if we had any questions night staff answered all question promplly anytime we come to hayward we stay here when asked for towels or anything we needed for the room night staff was on it no problem when enjoy staying here

Helpful?
Thank angelasieckman
Alhambra, California
1 review
Reviewed 17 June 2016 via mobile

No pillows no towels no soap no water, and very Dirty. I don't know what kind of motel is it, and cost me $100. Ridiculous!!!! Trust me, do not book this motel. Terrible staying experience. It's near by the highway, very noisy, I couldn't fall in sleep here.

Helpful?
Thank shuhao0223
Hayward
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 3 May 2016 via mobile

Very spacious rooms with comfortable furnishings and accomodating and outstanding customer service levels from the Manager to the housekeepers, office staff to the maintenance guys.Have been using Heritage Inn from July of last year and has now become our family favourite. Is one of the most affordable motels in town. Will recommend to anyone looking for a place to stay... More 

Helpful?
1 Thank Ayaz K
2 reviews
Reviewed 12 April 2016 via mobile

Hi there I've been in so many inns and this one is the great the rooms are big and spacious and the beds are great . and from my experience working in hospitality "if the staff are friendly and welling too go the extra mile just too fit your needs then your stay will go as smooth as possible" .... More 

Helpful?
Thank joel U
Level Contributor
125 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 5 July 2015 via mobile

Do not think having a stay here. Disgusting horrible dirty Noisy smelling bad and sheets are dirty as well. Pillows are yellow!! Urine??? No idea. We didn't stay the night there but no refunds will be given back. The bathroom is also very bad. IT IS A NO NO STAY. STAY AWAY!!!

Helpful?
1 Thank arnese13
Neeraj L, General Manager at Heritage Inn, responded to this review

Dear Valued Guest, On behalf of our entire team, I would like to apologize for not exceeding your expectations. We take all comments seriously and value the opportunity to make improvements to ensure highest level of service is delivered at all times. The property is under new management and I will address and fix the issues you have listed. We... More 

Sydney, Australia
Level Contributor
89 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed 30 September 2014

My husband and I stayed here for one night and it was disgusting. The bed was awful, you could see it caving in the middle so we both woke up with back ache. I woke up covered in bites, goodness knows where they came from, I don't want to know. The bed cover was covered in cigarette butt holes and... More 

Helpful?
1 Thank Amanda W
Neeraj L, General Manager at Heritage Inn, responded to this review

On behalf of our entire team, I would like to apologize for not exceeding your expectations. We take all comments seriously and value the opportunity to make improvements to ensure highest level of service is delivered at all times. The property is under new management and I will address and fix the issues you have listed. We working diligently to... More 

27 photos of this hotel

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Management photos: Courtesy of the property manager

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Room/Suite (2)
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Amenities

Highlights
  • Free Parking
  • Free Internet
About the property
  • Wheelchair Access
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
Services
  • Free Parking
  • Meeting Rooms
Official Description (provided by the hotel)
Welcome to Heritage Inn Express in Hayward California. We offer free Wi-Fi in the lobby, great customer service, affordable motel rates in Hayward CA. Our motel is situated near many local tourist destination that both leisure and business travelers will truly enjoy. Only a few minutes from San Francisco's best tourist spots, our affordable inn in Hayward CA won't break the bank. Book your next stay at our motel in Hayward CA today! ... more   less 

Additional Information about Heritage Inn

Address: 410 West "A" Street, Hayward, CA 94541
Region: United States > California > Hayward
Price Range: $105 - $128 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Heritage Inn 2*
Number of rooms: 60
Reservation Options:
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Also Known As:
Heritage Hotel Hayward
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Questions & Answers

Here's what travellers have asked, with answers from Heritage Inn staff and other travellers.
1 question
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Questions? Get answers from Heritage Inn staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“find another room somewhere else”
 of 5 bubbles millwrightjoefl, 18 Oct 2013 | Read review
“Stay away from this hotel, stay away from Hayward too, bad location. move down to san jose or milpitas..”
 of 5 bubbles henryt402, 14 Jul 2013 | Read review
“I had three different rooms and I don't think there's a chance you be able to find a decent one in the whole place.”
  • Nasty pool
  • Not sure what those mark are.
  • Bathroom sink
  • Lots of locks on the door...hmmm what's up with that!!!!
  • Hair and dust on the ceiling fan. Never seen a ceiling fan in a hotel room before
  • Filthy telephone
  • What's up with all the holes???
  • They could at least buy new lamp shades
 of 5 bubbles keithsam, 30 Jun 2013 | Read review
“Choose a different hotel.”
 of 5 bubbles MG348, 16 Aug 2012 | Read review
“Do not book here...”
 of 5 bubbles menionem, 15 May 2012 | Read review
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