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Crowne Plaza Foster City-San Mateo

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Traveller (180)
Room & Suite (103)
Dining (20)

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About

#3 of 4 hotels in Foster City
Location
Cleanliness
Service
Value
The Crowne Plaza Foster City-San Mateo is the leading event destination with16,000 square feet of meeting space on the San Francisco Peninsula. Designed with a sky-lit atrium and innovative services for business and vacation, our Foster City hotel features contemporary-styled rooms and suites with luxury bedding, refrigerators, 37'' HDTVs and our Sleep Advantage Program. Enjoy lifestyle conveniences like our business center, complimentary Wi-Fi, indoor pool and hot tub, fitness center, and free shuttle to SFO. Savor California and Asian cuisine at our relaxing restaurants, including Café Florian and Toyko Village, and enjoy cocktails and nightlife at Clubhouse Bistro and the Chit Chat Lounge. Just 7 miles from San Francisco International Airport, we are minutes of Silicon Valley businesses and Bay Area attractions, golf courses, shopping centers and scenic coastal trails. We're less than 30 minutes from San Francisco, Golden Gate Bridge, Pier 39, Union Square and AT& T Park.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Nightclub / DJ
Free airport transportation
Business Centre with Internet Access
Parking
Wifi
Hot bath
Indoor pool
Heated pool
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Vending machine
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Car hire
Conference facilities
Banquet room
Meeting rooms
Baggage storage
Concierge
Gift shop
Newspaper
Non-smoking hotel
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Air conditioning
Housekeeping
Room service
Safe
Iron
Refrigerator
Flatscreen TV
Hair dryer
Room types
Bridal suite
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
3.5 of 5 stars
HOTEL STYLE
Business
Languages Spoken
English
Hotel links
Special Offer:Book Direct & Save with IHG One Rewards
497Reviews5Q+A100Room tips

Reviews
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kevin m wrote a review Dec 2023
Calgary, Canada11 contributions6 helpful votes
Noisy. Loud DJ until after 11 pm. After midnight equipment rolling out of a party venue in the hotel was just as noisy. Freeway noise is not as loud but still audible. I get that management wants to make extra profits from renting rooms for parties, and unfortunate they don't care about guests who want to sleep.
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Date of stay: December 2023
Value
Location
Service
Trip type: Travelled solo
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from IHG Service, Owner at Crowne Plaza Foster City-San Mateo
Responded 30 Dec 2023
Hi kevin m, We appreciate you choosing the Crowne Plaza Foster City-San Mateo for your leisure stay. We aim that our guests are comfortable and would have a lasting impression of the brand, and I'm sorry for the issues you encountered with us. It is not what we strive for at IHG Hotels and Resorts. Your comments will not go unnoticed, as I have shared them with our management teams. I know they appreciate your sharing your experience, and I am confident they will take steps to ensure the necessary guidelines are in place to stop this from occurring again. I have sent you a private message to discuss this further. I hope we'll remain your dependable choice, as we promise to make your stay more memorable and exciting. Yours in hospitality, Melissa P Case Manager IHG Hotels & Resorts Service
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Zero8man wrote a review June 2023
Omaha, Nebraska4 contributions3 helpful votes
Hotel's Favourite
IHG hotels seem to have gone downhill recently, as I'm starting to avoid them for business. However I was very impressed with this hotel. Staff was helpful and pleasant, breakfast service was great, hotel is clean, up to date and in a nice location - close to SFO but in a great, safe, quiet area, close to good restaurants and parks. Can't think of a single criticism. Highly recommend.
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Date of stay: May 2023
Value
Location
Service
Trip type: Travelled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Elwyn wrote a review Dec 2023
Daly City, California967 contributions122 helpful votes
+1
Stayed for 2 nights for our company Christmas Party. We got a one night discounted group rate directly from the hotel. We decided to check in a day earlier and booked the earlier night through a third party site. When I checked in I informed the front desk manager, Renato, about my 2 separate bookings. He took care of it so that I did not have to go back again the following morning to sort things out as I had to do in another hotel when I had 2 consecutive nights but with 2 separate bookings. Our room with 2 beds met our expectations. Very happy with the comfortable beds and pillows. I only wish they upgrade their old televisions to SMART TVs with internet connection. Breakfast buffet for $25 per person was pretty decent. Good value for money in the high priced San Francisco Bay Area. Food served by the hotel’s kitchen to our company Christmas party also met our expectations. I recommend this hotel.
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Date of stay: December 2023
Value
Location
Service
Trip type: Travelled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Alvin S wrote a review Nov 2023
Viti Levu, Fiji1131 contributions126 helpful votes
This is a great place to stay in Foster City, San Mateo. Close to the airport and close to several amenities. The hotel and rooms are spacious, clean, well equipped, and beds are very comfortable. Staffs are courteous and ready to assist at all times.
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Date of stay: November 2023Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Kaustubh L wrote a review May 2023
6 contributions
One of the worst experience I had with this hotel and I would not recommend staying here and avoid if possible. Below are some takeaways from my stay. 1. The staff was not accommodative whatsoever, and did not show any empathy or customer service attitude. 2. I stayed here for a night as I had to catch a morning flight from SFO Intl, so I had good amount of bags with me. I had to become my own bellboy to transfer the luggage from the lobby to my room. I enquired about storage, and was told that they don't have space. 3. I enquired if there is any additional elevator in the hotel - initally i was told that i can take stairs to 3rd floor despite of my bags being clearly visible to the hotel staff. Then I was told that I can walk with those bags to the other side of the building, and then take an elevator to the 4th floor, and again walk to the 3rd floor. I'm not sure if the visibility of the bags was conveniently ignored. 4. Once inside the room, no drinking water - i think this is the US culture, but i think this is still OK. 5. Next morning - my booking was with breakfast, and I was told that I need to have the coupon for the breakfast, which the front desk staff totally forgot to give at the time of checkin. Another inconvenience & loss of time. 6. Similar experience while taking out my baggage to the lobby. The staff did not even show any courtesy to ask for help - which is totally against US culture. You even ask if someone needs a help even when that person is a total stranger to you. 7. The staff attitude is very rude. At the time of checkin, i was asked if this was the first time. I said yes, and the moment I mentioned that i work across the street, not sure what happened, but the attitude & approach of the front desk person became totally non-cooperative. I would not recommend this hotel at all and mentioned all the above reasons for the same.
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Date of stay: April 2023
Value
Location
Service
Room Tip: Avoid if possible.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from IHG Service, Owner at Crowne Plaza Foster City-San Mateo
Responded 30 May 2023
Hi Kaustubh L, Thank you for staying at our Crowne Plaza Foster City-San Mateo. I am glad to host one of our valued guests, and we appreciate you sharing your thoughts on your stay. We try our best to express productivity, efficiency, performance, comfort, warmth, and relaxation to our guests. I'm sorry to learn about the experience you've encountered. Your comments are important to us, and I have documented them to serve as a reference in improving the needed areas. I also sent you a private message to request additional information. We hope you give us another chance to share a more positive experience with you soon. Best regards, Keith P. Case Manager IHG Hotels & Resorts Service
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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WenDa wrote a review Mar 2023
Seattle, Washington4 contributions
The hotel itself is alright, the staffs are friendly and helpful, but the wifi internet is unstable and down for maintenance too often. It usually take 2-3 hours for the wifi back online. As a business traveler, this is really unacceptable.
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Date of stay: March 2023
Value
Location
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Alvin S wrote a review Dec 2022
Viti Levu, Fiji1131 contributions126 helpful votes
+1
Lovely place to stay. Great hotel with brilliant facilities, decor, and ambience. The food was great too. Best thing I liked about the hotel is its location which is so close to downtown SFO and major shops. If not for a rude comment "can't you read from the menu" from a bar tender at Bistro Grilles (looked middle aged) I would have rated it 5 star.
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Date of stay: December 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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AzureCloud wrote a review Oct 2022
Anchorage, Alaska4 contributions12 helpful votes
No upgrade of any kind, you are at front desk's mercy. The guest room especially the bathroom is outdated, carpets worn out with stains, You'd better try some other places in the area - there are quite a few available.
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Date of stay: September 2022
Value
Location
Service
Trip type: Travelled with friends
Room Tip: A 3-star hotel with 2-star service, but at 4 star pricing. Try other hotels in the area.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from IHG Service, Owner at Crowne Plaza Foster City-San Mateo
Responded 24 Oct 2022
Hi AzureCloud, Thank you for leaving us feedback surrounding your experience with our hotel. We appreciate you choosing us and doing business with IHG® Hotels & Resorts. IHG® Hotels & Resorts is committed to meeting our IHG Clean Promise and we dedicate ourselves to providing a positive and excellent hotel experience. I am sorry to learn that some aspects of your visit turned out otherwise. I shared your feedback with the hotel management so that necessary actions are in place to improve guest satisfaction. I trust their resolution will make your next stay with us better than the last. Your business with IHG® Hotels & Resorts is appreciated. I hope you stay with us again. Sincerely, Renz A. Case Manager IHGService
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Mrvacation13 wrote a review Aug 2022
Clovis, California203 contributions115 helpful votes
This hotel has gone way downhill, and we recommend you stay elsewhere. We used to stay at this hotel when in Bay are for Business a few times a year minimum so when travel returned, we made reservations. Worst experience at a hotel ever and the front desk staff including the manager Ronato. The TV would not work so when we called front desk, they said just keep pushing buttons it will come on, it did but no guide and we didn't know what channel we were on, and we couldn't use tv in morning to check out and we never got a copy of bill stating zero balance and they took a credit card from us when we checked in. Front desk gave us bad instructions on how to get to the other tower so we wondered around until we found the cross over bridge. The door lock to our room fell apart but luckily we carry a Leatherman tool with us and fixed ourselves. I know since Covid service sucks but this is ridiculous.
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Date of stay: August 2022
Location
Cleanliness
Service
Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from IHG Service, Owner at Crowne Plaza Foster City-San Mateo
Responded 28 Sept 2022
Hi Mrvacation13, Thanks for your review and for staying with us. We work hard to deliver an exceptional guest experience. I am sorry for what happened during your recent stay. I have shared your concerns with the hotel management and sent you a private message to obtain additional information. I can see that your experience was not up to par for you. We hope you will give us another chance to make things right. Sincerely, Connie D Case Manager IHGService
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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wordsmith616 wrote a review Aug 2022
Philadelphia, PA69 contributions34 helpful votes
I attempted to check in around 2:30 pm but was told that their systems were down and I’d need to come back at 3. At 3, they checked me in via a copy machine and were unable to issue a key card. I was escorted to my room by a maintenance employee which made me uncomfortable to say the least. Several of the restaurants on site were closed and had signs posted citing shelter in place (yup in 2022). Elevators also had signs with early COVID policies. My room was at the end of a long hallway and just behind it there was a single table with a microwave sitting on it. I’ve never seen anything like it in a hotel. But apparently it was quite popular and was used at all hours of the night. I reported the above experiences to the supervisor upon checkout and she offered to deposit extra points in my IHG account to make up for the awful experience. That never happened. So an all around disappointing experience.
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Date of stay: August 2022Trip type: Travelled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from IHG Service, Owner at Crowne Plaza Foster City-San Mateo
Responded 20 Sept 2022
Hello wordsmith616, Thank you for visiting Crowne Plaza Foster City-San Mateo. Our hotel is the best place to rest and explore our unique way to stay. I read your remarks and am sorry for the experience you had. I understand your disappointment with these matters. Furthermore, I shared your comments with our local managers. We took the necessary measures to prevent these issues from happening again. I invited you to visit us on your next travel. We are the best place to create everlasting memories. Best regards, Oscar C. Case Manager IHGService
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
AU$224 - AU$358 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
crowne plaza foster city - san mateo hotel foster city, crowne plaza san francisco, peninsula foster city, foster city peninsula
LOCATION
United StatesCaliforniaFoster City
NUMBER OF ROOMS
350
Prices are provided by our partners, and reflect total costs of the stay, including all taxes and fees known to our partners. Please see our partners for more details.
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CROWNE PLAZA FOSTER CITY-SAN MATEO (AU$224): 2024 Prices & Reviews (CA) - Photos of Hotel - Tripadvisor

Frequently Asked Questions about Crowne Plaza Foster City-San Mateo
Which popular attractions are close to Crowne Plaza Foster City-San Mateo?
Nearby attractions include Hillbarn Theatre (1.2 km), Clubhouse Bistro (0.02 km), and Ice Center at San Mateo (0.4 km).
What are some of the property amenities at Crowne Plaza Foster City-San Mateo?
Some of the more popular amenities offered include an indoor pool, free wifi, and an on-site restaurant.
Which room amenities are available at Crowne Plaza Foster City-San Mateo?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Crowne Plaza Foster City-San Mateo?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Crowne Plaza Foster City-San Mateo?
Yes, free parking is available to guests.
What are some restaurants close to Crowne Plaza Foster City-San Mateo?
Conveniently located restaurants include BJ's Restaurant & Brewhouse, Armadillo Willy's, and Starbucks.
Are there opportunities to exercise at Crowne Plaza Foster City-San Mateo?
Yes, guests have access to an indoor pool and a fitness centre during their stay.
Does Crowne Plaza Foster City-San Mateo have an airport shuttle?
Yes, Crowne Plaza Foster City-San Mateo offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Does Crowne Plaza Foster City-San Mateo have airport transportation?
Yes, Crowne Plaza Foster City-San Mateo offers airport transportation for guests. We recommend calling ahead to confirm details.
Is Crowne Plaza Foster City-San Mateo located near the city centre?
Yes, it is 0.7 km away from the centre of Foster City.
Are any cleaning services offered at Crowne Plaza Foster City-San Mateo?
Yes, dry cleaning and laundry service are offered to guests.