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Hilton Garden Inn Folsom

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#2 of 11 Hotels in Folsom
Certificate of Excellence
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Hilton Garden Inn Folsom
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403 Reviews from our TripAdvisor Community

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There are newer reviews for Hilton Garden Inn Folsom
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Showing 399: English reviews
Oakland, California
Reviewed 11 August 2016

This now my third time since Sacra Birthday Stay year 2013 I come into so call Folsom! Yes know is named for Joseph L Folsom! However, all I know by way of post cards town Folsom in California are the prison and the lake! Post cards and Prisons, "DO NOT WISH YOU WERE HERE!" Again, third time, take Sacra equivalent...

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Helpful?
1Thank Karyn C
Redwood City, California
Reviewed 10 August 2016

The hotel is within the Folsom Outlets parking lots. Very easy to get to.The front desk staff is very friendly and welcoming. The room was clean and neat (except for the long hair on the corner of the tub). That being said, we were awakened at 1:30 am by people talking. It turns out, there were 3 people in the...

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Helpful?
2Thank 5150rocks
Lisa B, Director of Sales at Hilton Garden Inn Folsom, responded to this review

Dear 5150rocks, Thank you for sharing your experience. We sincerely apologize for the inconvenience this has caused you and your husband. Our General Manager has returned and will be calling you today. Your feedback is very important to us and truly helps us to improve. Thank you again and safe traveling. Lisa Bordallo Director of Sales

El Dorado Hills, California
Reviewed 10 August 2016 via mobile

I called the reservation line and specifically reserved two adjoining rooms for one week for my family at this hotel, and I was clear we were traveling with two children (hence the second room). When I got the online check-in info I could tell the rooms weren't going to be adjoining. I called the hotel directly to rectify. They said...

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Helpful?
Thank ColleenQD
Lisa B, Director of Sales at Hilton Garden Inn Folsom, responded to this review

Dear ColleenQD, We are so sorry to hear about this experience. We hope that you will consider staying with us again and please do call us directly (you can ask for the Sales department) and we will do our very best to accommodate your request. Otherwise, I'm glad that you enjoyed the hotel and our service locally. Safe travels and...

Reviewed 4 August 2016 via mobile

Check in was good but didn't get my Diamond member free breakfast tickets had to ask for them. Then at my first breakfast had a egg and cheese omelet and quarter of the way through it I find HAIR IN IT!! Now I have no hair on my head lol.. Now on top of that they over cook everything even...

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Helpful?
Thank TRAVELER_MAN01
Lisa B, Director of Sales at Hilton Garden Inn Folsom, responded to this review

Dear Traveler Mano01, We are sorry that we did not exceed your expectations. Our staff always enjoys having you with us and we appreciate your patience during the improvement of our spa. We do try to upgrade as many things as possible at one time and apologize for the inconvenience. We wish you the best during your travels. Thank you,...

Victorville, California
Reviewed 4 August 2016

Check in was it should be. As for many other things. The room was a average room for this type hotel. But there food for breakfast and there service wasn't up to power. As on my first breakfast I got hair in my food and the cook over cooKS bacon and eggs. If you need a server there back with...

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank 345curtist
Lisa B, Director of Sales at Hilton Garden Inn Folsom, responded to this review

Dear 345 Curtist, We are sorry that we did not exceed your expectations. We appreciate your patience during the improvement of our spa. We do try to upgrade as many things as possible at one time and apologize for the inconvenience. We wish you the best during your travels. Thank you, Lisa Bordallo

Escondido, California
Reviewed 29 July 2016

This hotel had the best service, very professional and fun. Excellent breakfast and it was very convenient, Great start to my day. Kaci at breakfast was so kind and courteous, she was excellent. The young front desk guy was helpful and quick.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank chrisbF6396BX
Lisa B, Director of Sales at Hilton Garden Inn Folsom, responded to this review

Hello chrisbF6396BX! Thank you for taking the time to share a review and such wonderful comments. Will be sure to share it with our team. We truly appreciate your staying with us and look forward to welcoming you back! Please let us know if we can be of further assistance. Safe travels, Lisa Bordallo Director of Sales

Milpitas, California
Reviewed 27 July 2016

Upon making my reservation through the Hilton app, the room stated it was with a sofa bed. There was no sofa bed in the room. We have stayed at other Hilton Garden Inns before and their breakfast was served until 11 am. This one is closed at 10 am. Just wish when we checked in that someone had pointed that...

Review collected in partnership with Hilton Garden Inn
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Thank F4810XBlisam
Lisa B, Director of Sales at Hilton Garden Inn Folsom, responded to this review

Dear F4810XBlisam, Thank you for sharing your experience. We apologize that we did not exceed your expectations and hope to improve our services to better accommodate you in the future. We truly appreciate your feedback and support. Safe travels! Lisa Bordallo Director of Sales

Montclair, California
Reviewed 25 July 2016

Hilton Garden Inn Folsom is so well kept and the service is excellent. We recommend this Hilton Garden Inn to my family and friends. The beds are so comfortable and the rooms are so clean. The staff is so friendly .

Review collected in partnership with Hilton Garden Inn
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1Thank cynthiamK6933YV
Lisa B, Director of Sales at Hilton Garden Inn Folsom, responded to this review

Dear cynthiamK6933YV, Thank you for your wonderful comments. We are glad that you had such a great experience with us and would be honored to welcome you back again soon! Take care and safe travels. Warm regards, Lisa Bordallo Director of Sales

Nottinghamshire, United Kingdom
Reviewed 24 July 2016

Clean, large rooms, large beds, good bathroom. Staff very friendly and helpful. Air-con very efficient and quiet. Complimentary beverages/fruit juice in the foyer is a nice touch. Rooms are peaceful and quiet. Good beds.

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Helpful?
1Thank Alex T
Lisa B, Director of Sales at Hilton Garden Inn Folsom, responded to this review

Hello, Alex T! Thank you for choosing Hilton Garden Inn and for your kind review. We enjoyed having you stay with us and appreciate that you've taken the time to share your experience with everyone. Please let us know if we can be of assistance in the future! Take care! Lisa Bordallo Director of Sales

North Charleston, South Carolina
Reviewed 24 July 2016

My job caused me to be away from home for over 3 weeks, the Hilton became my home away from home. The accommodations and staff were First class! Thanks Hilton for making your home my home and going the extra mile!

Review collected in partnership with Hilton Garden Inn
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Thank WesrCoastTravel
Lisa B, Director of Sales at Hilton Garden Inn Folsom, responded to this review

Hello, WestCoastTravel. Thank you for your review. We enjoyed having you with us and glad that we made you feel at home. Please let us know if we can assist you with future hotel needs. We'd love to welcome you "home." Warm regards, Lisa Bordallo Director of Sales

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Accessible rooms
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
Services
  • Business Centre with Internet Access
  • Free Parking
  • Room Service
  • Meeting Rooms
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Within walking distance from the Folsom Premium Outlets, offering fully-upgraded hotel rooms (upgrade completed March 2016) with all-new mattresses and completely updated room amenities. Complimentary WiFi & parking, in-room microwaves/mini-refrigerators & Keurig coffeemakers are included. Plus, dine at the on-site Garden Grille and Bar, evening room service, 24-hr Pavilion Pantry (snack shop), outdoor pool & 24-hour fitness room. Plan an event for up to 80 people with 960 sq. ft. of modern meeting space & access to our 24-hr complimentary business center. It's all at Hilton Garden Inn Folsom of California. ... more   less 

Additional Information about Hilton Garden Inn Folsom

Address: 221 Iron Point Rd, Folsom, CA 95630-9001
Region: United States > California > Folsom
Price Range: $140 - $295 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn Folsom 3*
Number of rooms: 100
Reservation Options:
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Also Known As:
Hilton Garden Inn Folsom Hotel Folsom
Hilton Folsom
Folsom Hilton Garden Inn
Hotel Style:
#3 Business Hotel in Folsom
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn Folsom staff and other travellers.
1 question
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Oakland, California

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Questions? Get answers from Hilton Garden Inn Folsom staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Next to Folsom Outlets and lots of restaurants close by”
 of 5 bubbles KahalaK, 19 Oct 2016 | Read review
“Front of hotel is less noisy in the evening.”
 of 5 bubbles nippon703, 6 Oct 2016 | Read review
“View of the pool is nice but could be loud - even on the highest 4th floor.”
 of 5 bubbles dgsg, 1 Sep 2016 | Read review
“Get a room away from the pool.”
 of 5 bubbles 5150rocks, 9 Aug 2016 | Read review
“Higher floors were very quiet. I cant speak for other floors...”
 of 5 bubbles Maryannshopping, 6 May 2016 | Read review
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