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Extended Stay America - Fairfield - Napa Valley

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Extended Stay America - Fairfield - Napa Valley
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52 Reviews from our TripAdvisor Community

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Showing 49: English reviews
Reviewed 8 August 2016

My mother lost her hearing aids at the hotel on the May 4th 2016 and l have been writing and ringing from a Australia to get a simple letter so she can get new ones under her travel insurance. 10 emails 5 phone calls and nothing the so called manager Tina is NEVER there to talk to and does not...

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2Thank Rita R
Reviewed 18 May 2016 via mobile

This place had a small kitchenette, a comfy bed, desk for work, a small dining table and a flat scree tv but not anything extraordinary. The young man at the check in desk was friendly and very accommodating. The room could have been cleaner, the floors felt a little tacky and there was dust under the bathroom sink. I am...

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Thank Sarah H
Reviewed 20 January 2016 via mobile

I love the extended stay the rooms are great. They have an awesome staff and their service is fantastic! Highly recommend for families and pets. Our family really enjoyed our stay here. We felt comfortable.

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Thank Laura Q
Reviewed 10 September 2015 via mobile

Generally pretty smelly and dirty. Drain in tub wouldn't stop water from draining for kids baths, tree sprinklers out back spraying geyser of water, in the middle of a drought! Was able to get the $80 government rate, but probably would have been better off at super 8 for $29. Don't recommend.

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1Thank Jared N
Brasil
Reviewed 12 July 2015 via mobile

Rooms are spacious and include a very convenient kitchen, however some standard conveniences such as hair dryer and baby crib are not available. Quality of bed linens and bath towels could be better based on the rates charged. Continental breakfast could be better. Staff was very friendly though.

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Thank Ricardone
Reviewed 2 March 2015

2 adults, 2 young kids & 2 cats: a room with 2 beds, the only option was 2 double beds - way too small for kids to share, and almost impossible to share for 2 tall adults. Bed has a single sheet and a very slippery comforter, which both seem to slide around and eventually end up on the floor....

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1Thank Caseyvictor
Manager_11525, General Manager at Extended Stay America - Fairfield - Napa Valley, responded to this review

Thank you for taking the time to review your stay with Extended Stay America. We apologize for the inconvenience of the room layout; as we when the rooms come with two beds, we only provide the kitchen table with two chairs versus the kitchen and desk table. Apologies for that not allowing ample eating space. Your feedback is greatly appreciated...

Reviewed 3 February 2015

Poor service, dirty, stinky. We stayed because they are pet friendly. Big mistake.No one was available to check us in at arrival. We had to call national number and wait 30 minutes to be let in building. In town for funeral, so problems made everything much worse.

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Thank Misty M
Manager_11525, General Manager at Extended Stay America - Fairfield - Napa Valley, responded to this review

I want to thank you for taking the time to write a review of our hotel. I apologize for the cleanliness and service issues you encountered during your visit with us. I will be meeting with our staff to ensure these issues do not continue. Thank you for bringing this to our attention. We hope to have the opportunity to...

Reviewed 21 December 2014

Wanted to check it at 2 so I called the hotel in the am and they told me I couldn't check in until 3. Got there at 3 and they were having a Christmas party for the staff and they told me the room wasn't goin to be ready until 5. I had to call the head office to complain...

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1Thank rakey12
Reviewed 19 December 2014

The rooms are clean and big with a kitchen for long term stays. The entire staff is friendly and helpfull. I stayed here for 3 months and have not had any issues. Next time in Fairfield you can find me here.

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1Thank Danfliller
Huntington Beach, California, United States
Reviewed 9 December 2014

I should have heeded the low scores on Trip Advisor. Staff unfriendly on check in and gave us a room that had an unbearable cat urine smell. They knew something was wrong, because the room was made up and they had the windows wide open to try and air it out (December). Schlepping our luggage back down to the desk...

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Helpful?
Thank tunesterhb

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Self-Serve Laundry

Additional Information about Extended Stay America - Fairfield - Napa Valley

Address: 1019 Oliver Rd, Fairfield, CA 94534-3466
Region: United States > California > Fairfield
Price Range: $127 - $178 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Fairfield - Napa Valley 2.5*
Number of rooms: 1
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Also Known As:
Extended Stay Fairfield
Extended Stay America Fairfield
Fairfield Extended Stay
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Questions & Answers

Questions? Get answers from Extended Stay America - Fairfield - Napa Valley staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Pick another hotel.”
 of 5 bubbles tunesterhb, 8 Dec 2014 | Read review
“I am surprised at how little I hear through the walls with so many people living here. Very quiet, very private.”
 of 5 bubbles 766wadel, 14 Jul 2014 | Read review
“don't stay on ground floor...make sure everything is working in your room, and ask if there will be hot water to shower in the morning!”
 of 5 bubbles barbarahJ1395KM, 15 Mar 2014 | Read review
“24 fitness is close by. The Mall and restaurant were close by. The non-smoking rooms were fresh clean and had no lingering odor that a smoker had been there.”
 of 5 bubbles 748everettep, 16 Sep 2013 | Read review
“Stay in another hotel.”
 of 5 bubbles susanp402, 25 Jun 2013 | Read review
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