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This place was foul! From the outside surroundings, to the lobby, to the smell in the hall, and finally our room. The front lobby staff was unfriendly and could give me the time of day. Our room was by far the worst place we have...More
Review collected in partnership with Extended Stay
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Response from 00esa, General Manager at Extended Stay America - Fairfield - Napa ValleyResponded yesterday
We are extremely sorry you encountered so many difficulties during your stay. This is not the service we generally provide, and it certainly doesn’t match our standards. Your feedback is appreciated, and it has initiated additional for our entire teams as we continuously improve. We...More
I like this hotel. From desk staff is friendly and courteous. Bed is clean and comfy. Close to shops, restaurants and stores. I love that. We were able to shop and go to the movies without driving far. Lots of restaurants too!!!More
Thank Renee P
Response from 00esa, General Manager at Extended Stay America - Fairfield - Napa ValleyResponded 22 May 2017
Renee, thank you for sharing your wonderful experience at Extended Stay America - Fairfield - Napa Valley. We are delighted to know you thoroughly enjoyed your time with us and that our outstanding hospitality and convenient location made it even more memorable. Thanks once more...More
My family and I came here to stay and we got the room thru Priceline. We had requested a room with two queen beds, non smoking. We got the room with the two beds simple as that right... wrong. We came up north to celebrate...More
Response from 00esa, General Manager at Extended Stay America - Fairfield - Napa ValleyResponded 12 June 2017
We apologize for the smoke odor you encountered during your stay. We work hard to provide a clean and comfortable environment, and we're sorry the smell compromised your experience. We will revisit our deep cleaning program to see where we can make improvements so future...More
The personnel at the front desk is useless I the worst way! They ran out of coffee before breakfast time was over, and would only bring out a cup at the time if you asked for it, as long as it was before 9:30 am....More
Thank Adriana R
Response from 00esa, General Manager at Extended Stay America - Fairfield - Napa ValleyResponded 27 April 2017
Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.
Everything was good but if I wasn't going to use kitchen I'd stay at best Western dogs are free they didn't have dishes in room should have asked when booking would have been nice to have dog area other then parking lot overall staff was...More
Thank Roger P
Response from 00esa, General Manager at Extended Stay America - Fairfield - Napa ValleyResponded 22 April 2017
Roger, thank you for writing about your visit at Extended Stay America - Fairfield - Napa Valley. It is good to know you enjoyed your overall time with us and were impressed with our courteous associates. However, we are sorry that you were unhappy with...More
USD 126 - USD 202 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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