My guest and I stayed at the end of March 2021 for a few days. Although the front desk staff was slammed with new arrivals because many hotels were sold out, Cody or maybe Cory, had a professional, pleasant attitude, greeted customers with kindness while he trained a new employee. The breakfast staff was patient redirecting guests to put on the plastic gloves before food handling, pleasant and they worked hard putting out the selections of food that included warm sausage biscuits, typical fare no doughnuts thankfully, milk/coffee, waffle maker that guests learn how to do properly, fruit I believe. Although my guest has health requirements for a higher protein meal, he was able to eat the burrito that had meat foregoing the potato inside. He said the burrito was quite tasty & appreciated. Grounds and lobby were clean, sanitizer was available as well. Our room was quiet, on the 3rd floor but the elevator was helpful for my guest. Across from the hotel a bit, there's an area where sunsets can be viewed, so go check that out. Enjoy!…
While I missed both the names the Young lady who checked us in as well as the checked us out were Both AWESOME. As was every single staff member I had any dealings with. We will stay here each and every time we are in the Eureka area. I also want to acknowledge the fact that our check-in person was very appreciative of the fact, almost surprised like, when I came back in to tell her that we ended up with our dog staying in our room because our Granddaughter had gotten in trouble so our daughter would not let her have the dog overnight. AGAIN this BW has an INCREDIBLE and professional staff. Looking forward to our next stay. The Mexican Restaurant located in front of the Motel has excellent food and plenty of it. as does the Steakhouse located behind it. Also there is a nice walking path along the bay just beyond the steakhouse. You may find a newer or slightly better motel around, but, you will NOT find a better staff of people.…
I usually love this hotel! But the last couple of times when I’ve tried to request a certain type of room on the floor they have given me the afterthought rooms even though I had requested multiple times far in advance and I am a best Western member. This time we were in a large room which was nice, but the balcony was right on the road and we had an RV parked 4 feet from our balcony. Someone had thrown stuff at our slider and we felt very unsafe. We left a day early.
Hotel check-in and check-out was excellent, as was the staff. The garden area is the best, and the Jacuzzi suites were very spacious. Housekeeping staff needs to take a little more time, as there was dog hair in one room, and visitor belongings left behind in a second room. Also, we were a little disappointed the hot tub near the main pool was not open. Traveling with a child that meant that I had to freeze in the swimming pool or my daughter had to put just her feet in the garden hot tub. I could have soaked while watching her in the pool had it been open. Shams Steakhouse behind the hotel was a gem. I just wish it offered room service
We had a great stay. We are local and I just wanted to get away from the house for my Birthday. Check in was fast. But the card reader on the door was not working. The Front Desk Attendant changed our room. The room was OK looking, but I was expecting something a little fancier, since the outside of the Hotel is gorgeous. We got a jacuzzi room. It was bigger than I was expecting, so that was a plus. Over all, the room was very clean and everything worked. It was also very quiet, BIG plus there. I always stay at Best Western because they accept pets. Overall, it was a great experience. I highly recommend this Hotel.
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