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Extended Stay America - Sacramento - Elk Grove

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Extended Stay America - Sacramento - Elk Grove
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112 Reviews from our TripAdvisor Community

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Showing 111: English reviews
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Reno, Nevada
Reviewed 2 weeks ago

WORST hotel. Booked for xmas eve and Christmas night as the family house was too busy, left the hotel (BC it was gross) and slept on my parents floor instead. The sheets were dirty, room was dirty, window was open to air it out. The hall hadn't been vacuumed in who knows how long. FILTHY place. NOT worth the "deal"...

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Helpful?
Thank julierh05
00esa, General Manager at Extended Stay America - Sacramento - Elk Grove, responded to this review

Thank you for the feedback of your stay. I was very disappointed to see that your feedback referenced the description of our hotel as "filthy". Our promise to our guest includes a commitment to providing a clean, fresh environment and I am very sorry that did not happen when you were here. I am very concerned about your experience and...

Millburn, New Jersey
Reviewed 4 weeks ago via mobile

Extended stay lodging serves many purposes, and is really unlike booking a conventional hotel room. Sometimes that's good, but sometimes it's not so good... like this visit. Most hotels are happy to accommodate late arrivals, especially when they're prepaid (in this case, through Trip Advisor/Orbitz). But after 11PM, this location is locked, and requires getting "buzzed in". The buzzing, it...

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Helpful?
Thank TVTourist
00esa, General Manager at Extended Stay America - Sacramento - Elk Grove, responded to this review

Thank you for your comments regarding your recent visit. Our number one priority is for each guest to have an excellent stay, so I apologize that we failed to deliver in your case. We are sorry for the maintenance and service issue you encountered while here. I have shared your concerns with the respective teams so that they can do...

Los Angeles, California
Reviewed 19 March 2017

I travel to Elk Grove quite often and on my most recent trip all of my regular hotels were booked, so I tried Extended Stay America, Elk Grove. Upon arrival I already had a bad feeling, there were several people hanging out in the parking lot smoking and drinking, this was a Tuesday night. I made sure to take all...

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1Thank FamilyGuyLA2015
Orangeburg, South Carolina, United States
Reviewed 14 March 2017 via mobile

This is the filthiest, most disgusting hotel I have ever stayed in. If we hadn't arrived at 1 am after traveling all day, we would have walked right back out the door. The sheets had stains all over them. The room and halls smelled horrible. The lady at the check in warned us to make sure our vehicle was locked...

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1Thank Judy D
Elk Grove, California
Reviewed 25 February 2017

Great Customer service, excellent place to stay in. Staff at the front desk are very polite and helpful in everyway possible. You are treated like a family here . I am defintely coming back here and will recommend this place to everyone. Thank you Nico and Seg and everyone at the front desk for great customer service. Keep up the...

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Helpful?
Thank 521beautifulhouse
Manager_11525, Manager at Extended Stay America - Sacramento - Elk Grove, responded to this review

We appreciate you taking the time to share your experience and for choosing to stay with us. I'm so pleased to hear that you received excellent customer service from our staff and that you would recommend us based on how well your stay was. Once more, thank you for posting your review. We look forward to having you visit with...

Reviewed 14 February 2017

I thought I got a great deal on Hotwire for $69 a night for a week long stay. As it turns out, the room had bugs, the floors were stained, they were out of breakfast items at 7:30 am, the internet speed is a bustling 0.12 mbps, and the hallways smelled like cigarette smoke. I guess for $69 a night,...

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1Thank Richard H
Manager_11525, Manager at Extended Stay America - Sacramento - Elk Grove, responded to this review

I appreciate you taking the time to write a review of your experience with us. The situation you described regarding the hotel condition is truly regrettable. We are very sorry for your experience. In response to your feedback, I am following strict guidelines for all room cleanliness. It is very helpful for us to hear from our guests because it...

Kent, Washington
Reviewed 5 January 2017 via mobile

Dirty property, dirty room, dirty towels and sheets! One night there was to long ! I would never stay there again! To bad because it's location is right off of I 5 I should have read the reviews before booking! It's really that bad!

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2Thank ckvarel
Reviewed 24 December 2016

While the hotel is located in a really great place right off of I-5, and the General Manager and his staff are super nice....it's unfortunate that the hotel lacks in so many areas. It may be that we just got the short end of the straw with our stay there, or that we didn't pay the higher prices of some...

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3Thank Nadine R
Oceanside, California
Reviewed 18 December 2016

Currently staying one night and that is one night too many. I'm keeping my socks on as I walk around and my dog on the bed, which he's never allowed. Non-smoking room smells of smoke and something else I can't quite figure out and I'm sure I don't want to. Please spare yourself and don't waste your money. This is...

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2Thank lpatefield
El Cerrito, California
Reviewed 27 October 2016

We needed a reasonably priced, basic place to stay in Elk Grove to attend a nearby family wedding. Extended Stay America worked out pretty well for us. Our only problem was that we had neighbors on one side who stayed up giggling half the night! Staff were helpful, and the room was clean and adequate. Nothing fancy, but functional. Beds...

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Helpful?
Thank Sheila T
Manager_11525, Manager at Extended Stay America - Sacramento - Elk Grove, responded to this review

Thank you for taking the time to share your experience. I am pleased to see you were well accommodated by our staff and everything was suitable so you could attend the wedding. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Self-Serve Laundry

Additional Information about Extended Stay America - Sacramento - Elk Grove

Address: 2201 Longport Ct, Elk Grove, CA 95758-7126
Region: United States > California > Elk Grove
Price Range: $143 - $232 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Sacramento - Elk Grove 2.5*
Number of rooms: 92
Reservation Options:
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Also Known As:
Extended Stay Elk Grove
Elk Grove Extended Stay
Extended Stayamerica Sacramento
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Questions & Answers

Questions? Get answers from Extended Stay America - Sacramento - Elk Grove staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Get a top level room...away from the stairwell. There is an elevator.”
667nadiner, 23 Dec 2016 | Read review
“Would not suggest they stay here.”
skidve007, 1 Sep 2016 | Read review
“As always, the upper floors will be more quiet.”
richardhE2393QP, 20 Aug 2016 | Read review
“DO NOT STAY IN ROOM 216- completely smelled of smoke.”
CKinDC, 12 Aug 2016 | Read review
“You should have a top floor for quiet and ask for a handicap room if needed.”
poppadub17, 24 Mar 2016 | Read review
5 of 5