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Embassy Suites by Hilton Hotel Los Angeles International Airport South

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Embassy Suites by Hilton Hotel Los Angeles International Airport South
Embassy Suites by Hilton Hotel Los Angeles International Airport South
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1,517 Reviews from our TripAdvisor Community

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There are newer reviews for Embassy Suites by Hilton Hotel Los Angeles International Airport South
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Showing 1,428: English reviews
Tucson, Arizona
Reviewed 26 December 2015

Do not stay here. We asked at 3 how to turn on the heat. Let it run for half an hour. We asked at 8 PM and they said they would shortly be turning on the heat. It was 50 outside and freezing in our deluxe room. The happy hour was downright terrible, with chips and salsa and popcorn, but...

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Helpful?
3Thank zabriskibound
GuestServicesLAXES, Manager at Embassy Suites by Hilton Hotel Los Angeles International Airport South, responded to this review

Thank you for taking the time to review our hotel after your stay with us. We are all terribly sorry we were not able to provide you with the quality of services you deserved during your recent stay with us. Please know that this is not typical of our hotel, and we are sorry we didn’t meet your expectations during...

Phoenix, Arizona
Reviewed 22 December 2015

We were warmly welcomed by Sharon who signed us in, and made us feel that she wouild take good care of us. She is a very caring, lovely representative. She greeted each guest in a warm and caring manner. We travel often, and look forward to returning because of the great service we received. We bhope she gets a great...

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Helpful?
Thank Hannah G
GuestServicesLAXES, Guest Relations Manager at Embassy Suites by Hilton Hotel Los Angeles International Airport South, responded to this review

Thank you for sharing your experience with our hotel. We are very sorry to hear that your stay with us was not what you expected from a Hilton Worldwide and Embassy Suites hotel. The hotels on the Century Blvd corridor have contracted transportation that services all of those hotels, which is why you see them often. I will share the...

Birmingham, Alabama
Reviewed 22 December 2015

As an avid traveler, business and leisure, I am quite familiar with hotels, their appearance, customer service etc.... This travel was for a funeral, so you try to save where you can when you are traveling with family on a last minute trip. This hotel is at the very bottom of my list and I was extremely disappointed wth the...

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4Thank sap811
GuestServicesLAXES, Guest Relations Manager at Embassy Suites by Hilton Hotel Los Angeles International Airport South, responded to this review

Thank you for sharing your experience with our hotel. We are very sorry to hear that your stay with us was not what you expected from a Hilton Worldwide and Embassy Suites hotel. The hotels on the Century Blvd corridor have contracted transportation that services all of those hotels, which is why you see them often. I will share the...

Huntsville, United States
Reviewed 22 December 2015

Really like this hotel, very friendly staff. Enjoyed the pool and the hot tub, along with the free drinks and nightly snacks. Saved me lots of time by getting my boarding pass at the lobby instead of waiting the long line the airport, and do mean a long line.

Review collected in partnership with Embassy Suites Hotels
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Thank Thomas T
Washington DC
Reviewed 22 December 2015

I have stayed at this hotel several times and I love it. It is just a short shuttle ride to the airport and if you have a car their are nice restaurants a short distance away. The restaurant in the hotel is also very good for dinner. And of course the breakfast is great.

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Thank byteforbyte
GuestServicesLAXES, Guest Relations Manager at Embassy Suites by Hilton Hotel Los Angeles International Airport South, responded to this review

Please allow me to take a minute to thank you for sharing your experience with us here at Embassy Suites by Hilton LAX South! We appreciate you making us a part of your travel plans as we realize there are several hotel choices in the LAX area. We offer the highest level of hospitality to all of our guests and...

Connecticut
Reviewed 19 December 2015

We have stayed here a few times with trips to Los Angeles. The rooms are comfortable. Their made-to-order breakfast in the morning gets us ready for our day in the area. They have a free shuttle to the airport. The staff is friendly and helpful with suggestions.

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Thank ct-cruisers
GuestServicesLAXES, Guest Relations Manager at Embassy Suites by Hilton Hotel Los Angeles International Airport South, responded to this review

Thank you for taking the time to review our hotel after your recent stay with us. I am very pleased that you enjoyed our breakfast! Our breakfast cooks are very talented and do a great job every morning in providing a delicious and hearty breakfast to every one of our guests. This helps ensure our guests have the best possible...

Reviewed 18 December 2015

Excellent experience with a staff that went out of their way to go above and beyond what anyone could expect. Let some items in the room and they put them on the next shuttle and took them to us at the airport before we took off to our destination Hawaii. Most important was a favorite pillow. thanks for extending yourselves....

Review collected in partnership with Embassy Suites Hotels
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Thank 605geraldz
GuestServicesLAXES, Guest Relations Manager at Embassy Suites by Hilton Hotel Los Angeles International Airport South, responded to this review

Thank you for choosing our hotel when you recently traveled to Los Angeles. It is wonderful to hear you enjoyed your stay with us and our staff went above and beyond to be as helpful as possible. I will be sure to share your compliments with both of our shuttle drivers that were working the morning that you checked out...

Albuquerque, New Mexico
Reviewed 18 December 2015 via mobile

Stayed here to catch an early flight for the next day. They have a free shuttle to the airport. There was only one receptionist so had to wait a while for check in. Got a room with no view to the outside. The double glass door in the bedroom was covered up with white paper. Went back and waited again....

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Helpful?
Thank partowa
GuestServicesLAXES, Guest Relations Manager at Embassy Suites by Hilton Hotel Los Angeles International Airport South, responded to this review

Thank you for taking the time to review our hotel after your recent stay with us. I am terribly sorry we were not able to provide you with the quality of services you deserve. Please know that this is not typical of our hotel and staff. Your review will be helpful for our team as we are always looking for...

Los Angeles, California
Reviewed 17 December 2015

I have never been to a Hilton property that didn't provide climate control in the rooms. Well folks, this one doesn't. There are thermostats in the room, but they don't function when hotel management puts the hotel into a "neutral" mode. They claim that the hotel can be placed into one of three settings; AC, HEAT, or NOTHING. They decide...

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Helpful?
2Thank MikeWasHere2015
GuestServicesLAXES, Guest Relations Manager at Embassy Suites by Hilton Hotel Los Angeles International Airport South, responded to this review

I apologize for the issue that you experience at our hotel with the temperature in the room. Our heating/cooling system is centrally controlled and we try our best to ensure that everyone is comfortable during their stay. We are very sorry that we could not achieve that this time for you. Please contact me if there is anything I can...

Knoxville, Tennessee
Reviewed 17 December 2015

As a Hilton Honors member, I was extremely disappointed in the customer service I received from the associate named Pime. He was the rudest, most unhelpful associate I have ever encountered. I used my Hilton Amex to book my reservation. Before I checked in, Amex had contacted me to let me know that my card had been stolen and a...

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Helpful?
Thank zjmd40
GuestServicesLAXES, Guest Relations Manager at Embassy Suites by Hilton Hotel Los Angeles International Airport South, responded to this review

Thank you for reaching out to us in regards to the lack of customer service that you received during your stay. Please accept our most sincere apologies for coming up short on our commitment to excellent customer service, especially to one of our most loyal customers in being a Hilton Honors member. Please contact me if there is anything that...

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
  • Refrigerator in room
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Breakfast included
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
This all-suite LAX Airport Hotel offers 349 newly renovated two-room suites, complimentary cooked-to-order breakfast, free evening reception*, and free shuttle service to/from Los Angeles International Airport as well as amenities including an indoor pool, fitness center, and business center. ... more   less 

Additional Information about Embassy Suites by Hilton Hotel Los Angeles International Airport South

Address: 1440 East Imperial Avenue, El Segundo, CA 90245
Region: United States > California > El Segundo
Price Range: $229 - $437 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Hotel Los Angeles International Airport South 3.5*
Number of rooms: 349
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels Direct, Booking.com, Travelocity and Priceline so you can book your Embassy Suites by Hilton Hotel Los Angeles International Airport South reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Embassy Suites El Segundo
El Segundo Embassy Suites
Hotel Style:
#4 Business Hotel in El Segundo
#4 Romantic Hotel in El Segundo
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton Hotel Los Angeles International Airport South staff and other travellers.
26 questions
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California
over a year ago
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8 months ago
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3 months ago

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Questions? Get answers from Embassy Suites by Hilton Hotel Los Angeles International Airport South staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“On the internet you will have a choice of room type.”
 of 5 bubbles Karl2010, 14 Jan 2017 | Read review
“Ask if you can have a room with a view. Our window was frosted because the hotel is in a flight path for LAX.”
 of 5 bubbles KarenK978, 14 Jan 2017 | Read review
“Close to airport. Ask about quiet room.”
 of 5 bubbles DebraC691, 7 Jan 2017 | Read review
“Hotel is in residential neighborhood. Rooms on south look towards home and those on north look towards LAX”
 of 5 bubbles muthmandoo, 5 Jan 2017 | Read review
“away from the street (and thus the runway).”
 of 5 bubbles sacrotravel, 15 Dec 2016 | Read review
5 of 5