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Embassy Suites by Hilton Hotel Los Angeles International Airport South

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Embassy Suites by Hilton Hotel Los Angeles International Airport South
Embassy Suites by Hilton Hotel Los Angeles International Airport South
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1,555 Reviews from our TripAdvisor Community

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There are newer reviews for Embassy Suites by Hilton Hotel Los Angeles International Airport South
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Showing 1,464: English reviews
Barcelona, Spain
Reviewed 5 March 2016

Cold water, awful rude staff! The refused to use my booking.com confirmation in which I already paid for the hotel. And continued throughout my stay to lie about everything, and overcharging etc. Terrible people at the front desk.

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Helpful?
1Thank Tabatha B
GuestServicesLAXES, Guest Relations Manager at Embassy Suites by Hilton Hotel Los Angeles International Airport South, responded to this review

Thank you for sharing you feedback about your recent stay with us. Please accept our most sincere apologies for the lack of customer service that you experienced during your stay. Please contact me at your earliest convenience so I can look further into the matter. We hope that you will choose to give us a second chance and stay with...

Salt Lake, United States
Reviewed 4 March 2016

The breakfast was great. Checking in went fast. I loved that you had free soda and other drinks. The conference room was nice. My room was very clean and the staff were very friendly. Thanks so much and keep up the great work

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Tiffany A
GuestServicesLAXES, Guest Relations Manager at Embassy Suites by Hilton Hotel Los Angeles International Airport South, responded to this review

Thank you so much for the wonderful review of our hotel. We appreciate the kind words and we’re happy that we were able to your visit to our property a great one. Please come back and visit us again very soon. Rene Cortez Guest Services Manager Embassy Suites by Hilton LAX South 310-640-3600 Rene.Cortez@hilton.com

houston, United States
Reviewed 1 March 2016

Poor service overall, hotel looks more like a prison, not well designed for easy access to and from your room to other hotel locations (i.e. few and apart elevators bank), on Feb/22 , police prevented guests for accessing the hotel due to a situation that apparently was related to a meth lab, I did not receive an apology from the...

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Eric R
GuestServicesLAXES, Guest Relations Manager at Embassy Suites by Hilton Hotel Los Angeles International Airport South, responded to this review

Thank you for sharing your feedback about your recent stay with us. We are very sorry that you had experience the events that transpired on that day. Unfortunately, we had a situation with a guest that we needed police assistance with. The investigation was conducted by the El Segundo Police Department, who then involved the El Segundo Fire Department. The...

Tarpon Springs, United States
Reviewed 25 February 2016

The staff goes over and beyond! Shuttle to airport is handy. Evening reception and breakfast were both outstanding. Clean rooms and pleasant surroundings a plus. My flight was cancelled so I was given a late check out time and was offered to stay for evening reception!

Review collected in partnership with Embassy Suites Hotels
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Helpful?
1Thank Denise W
GuestServicesLAXES, Guest Relations Manager at Embassy Suites by Hilton Hotel Los Angeles International Airport South, responded to this review

Thank you so much for sharing your wonderful review with us. We are very happy to hear that you enjoyed everything we have to offer; from the shuttle, to the Evening Reception, and the friendliness of our staff. We hope that you will visit us again soon and that your next visit will be just as pleasant. Rene Cortez Guest...

los angeles, United States
Reviewed 24 February 2016

Great location and service. Buffet breakfast easy to serve yourself if you choose. Easy check in at the front desk. Front lobby has been renovated to a more open feeling. Travel for business and leisure. A lot of travelers use this location. It is very close to LAX, and freeway access to any place in LA.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Percy J
GuestServicesLAXES, Guest Relations Manager at Embassy Suites by Hilton Hotel Los Angeles International Airport South, responded to this review

Thank you for taking the time to share your wonderful feedback about your recent stay with us. We’re glad to hear that you were satisfied with your stay and that you were happy with all of your accommodations. We hope that the next time you are in Los Angeles you will visit us again. Rene Cortez Guest Services Manager Embassy...

Los Angeles, United States
Reviewed 24 February 2016

First impressions are great, but at times can be misleading. The hotel at first glance was beautiful. Some accommodations such as the pool/ Jacuzzi area was not clean, and the water was questionably cloudy. Breakfast was great!

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Natalie S
GuestServicesLAXES, Guest Relations Manager at Embassy Suites by Hilton Hotel Los Angeles International Airport South, responded to this review

Thank you for taking the time to review our property. I am terribly sorry that our pool and Jacuzzi were not up to standards but we’re happy to hear that you enjoyed our breakfast. We hope that you will choose to stay with us again in the future and that next time you will be satisfied with all that we...

Reno, Nevada
Reviewed 24 February 2016 via mobile

This is a nice property but don't plan on using the couch bed it's way to small. The rooms have fake windows that look out to a wall? Shuttle service iffy at best and no cab will take you as it is not far enough away. A hamburger is $26 dollars cheese is extra. Will stay at Hyatt next time.

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Helpful?
Thank bmhparker
GuestServicesLAXES, Manager at Embassy Suites by Hilton Hotel Los Angeles International Airport South, responded to this review

Please allow me to offer my sincerest apologies for our property falling short of your expectations during your stay. Please know this is not typically for our hotel and our staff. We are always looking for ways to improve our guest experience as your satisfaction is very important to us. All of our rooms facing the south side of our...

Beverly Hills, MI, United States
Reviewed 23 February 2016

The hotel was very clean and the staff was helpful. You cannot beat the location to LAX and rental car return for an early flight. Room service was also timely. Overall a pleasant experience. What is most annoying is the 200 character requirement of this review.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Corinne S
GuestServicesLAXES, Manager at Embassy Suites by Hilton Hotel Los Angeles International Airport South, responded to this review

Thank you for taking the time to review our hotel after your recent stay with us. It is wonderful to read that you enjoyed your time at our hotel and had a pleasant experience. We look forward to welcoming you back again for another enjoyable stay! Luke Erickson Guest Services Manager Embassy Suites by Hilton LAX South 310-640-3600 Luke.Erickson@hilton.com

Indianapolis, United States
Reviewed 23 February 2016

Embassy Suites Hotel at LAX was very convenient for airport access, room was quiet, bed comfortable, breakfast buffet very good and staff were extremely helpful and friendly. I would stay here again when I am next in Los Angeles and would recommend it to friends.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
1Thank Peter M
GuestServicesLAXES, Manager at Embassy Suites by Hilton Hotel Los Angeles International Airport South, responded to this review

Thank you so much for the wonderful review of our property! Our hotel staff is always striving to go above and beyond to be as helpful and friendly as possible. Thank you for recognizing our team and the service we provide. We look forward to welcoming you back again soon! Luke Erickson Guest Services Manager Embassy Suites by Hilton LAX...

Los Angeles, United States
Reviewed 21 February 2016

We stayed at ES South LA and what a great way to layover til our next day cruise. Hotel staff, food, pool, room, breakfast & reception were so great and appreciated If we are ever back in this area, this would be the place to stay. High marks to everyone at this location...thank you.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
1Thank James P
GuestServicesLAXES, Manager at Embassy Suites by Hilton Hotel Los Angeles International Airport South, responded to this review

Thank you very much for the amazing review and the high marks. It is great to read that you enjoyed our staff and some of the hotel amenities. We hope the next time your travels bring you to Los Angeles you once again stay at our hotel. Luke Erickson Guest Services Manager Embassy Suites by Hilton LAX South 310-640-3600 Luke.Erickson@hilton.com

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Breakfast included
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Refrigerator in room
  • Microwave
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Shuttle Bus Service
  • Breakfast included
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
Official Description (provided by the hotel)
This all-suite LAX Airport Hotel offers 349 newly renovated two-room suites, complimentary cooked-to-order breakfast, free evening reception*, and free shuttle service to/from Los Angeles International Airport as well as amenities including an indoor pool, fitness center, and business center. ... more   less 

Additional Information about Embassy Suites by Hilton Hotel Los Angeles International Airport South

Address: 1440 E Imperial Ave, El Segundo, CA 90245-2623
Region: United States > California > El Segundo
Price Range: $230 - $462 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Embassy Suites by Hilton Hotel Los Angeles International Airport South 3.5*
Number of rooms: 349
Reservation Options:
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Also Known As:
Embassy Suites El Segundo
El Segundo Embassy Suites
Hotel Style:
#4 Romantic Hotel in El Segundo
#4 Business Hotel in El Segundo
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Questions & Answers

Here's what travellers have asked, with answers from Embassy Suites by Hilton Hotel Los Angeles International Airport South staff and other travellers.
28 questions
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California
over a year ago
Kihei, Hawaii
10 months ago
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orlando,fl
4 months ago

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Questions? Get answers from Embassy Suites by Hilton Hotel Los Angeles International Airport South staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Insist on Room at back of hotel”
 of 5 bubbles desert85, 18 Mar 2017 | Read review
“Top floor corner away from elevators was very quiet.”
 of 5 bubbles kenpthomas, 12 Mar 2017 | Read review
“Great choice for families needing to be close to airport and space.”
 of 5 bubbles 16qianab, 7 Mar 2017 | Read review
“Pick high floors”
 of 5 bubbles fivesheds, 5 Mar 2017 | Read review
“Rooms away from the freeway are quieter.”
 of 5 bubbles 522JanetL, 1 Mar 2017 | Read review
5 of 5