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Hilton Garden Inn LAX/El Segundo

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Hilton Garden Inn LAX\/El Segundo
Hilton Garden Inn LAX/El Segundo
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1,465 Reviews from our TripAdvisor Community

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Showing 1,321: English reviews
Start your review of Hilton Garden Inn LAX/El Segundo
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Reviewed 5 days ago NEWvia mobile

A very high-quality consistent place to stay. First and foremost, the people are exceptionally nice. The omelette chef is very good, the waiter was very good, and the people the front desk are always very helpful. Room is simple, with the fridge, and always clean. Only issue I've ever had is sometimes the air-conditioning wall units are a little loud.

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Helpful?
Thank David G
Management response:

Hello David G., Thank you for taking the time to provide us your comments regarding your recent stay at our hotel, it is from direct feedback like yours that we are able to improve and better ourselves. I have shared your kind comments with our staff during our daily training huddle, to make them aware that our guests notice their...

HOTEL’S FAVOURITE REVIEW
Reviewed 5 days ago via mobile

Amazing time. Shuttle picked us up promptly from the airport. Text communication was via text messaging from the hotel staff's front desk. Estimated shuttle time arrival was messaged and where to wait. Hotel is clean and bright. Checkin was a breeze. Our room was on 2nd floor and very spacious and well maintained by staff. Morning breakfast to start the...

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Helpful?
Thank RichChichLet
About Hotel's Favourite Review
Management response:

Dear RichChichlet, THANK YOU very much for your comments regarding your recent stay with us, and for describing all the amenities, location benefits, and customer service level at our property. I am glad that you have enjoyed your stay, I have shared your feedback with our associates, as it helps us not only recognize their hard work and dedication, but...

Canada
Reviewed 5 days ago NEW

Our vacation stay was wonderful from start to finish. When we arrived at LAX, we received a text message from the hotel with instructions for shuttle pick-up. This was a first for us and it worked like a charm through text massaging from the instruction to the estimated time of arrival of the shuttle and where we need to wait....

Review collected in partnership with Hilton Garden Inn
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Helpful?
1Thank C5033RYrichardn
Management response:

Dear C5033RYrichardn, WOW, thank you for a wonderful review, and for letting us know that our staff delivered the level of service expected from our guests. It is our goal at Hilton Garden Inn LAX-El Segundo to do "Whatever it takes to take care of our guests", and it is nice when we are able to share the results with...

Arcade, United States
Reviewed 1 week ago

I like the Hilton Brand and this hotel delivered. I love the quiet area just out of LA. Convenient to train and many places to eat. Feel very safe and comfortable walking alone. Very convenient to airport with free shuttle. Many places to hold small impromptu meetings over a drink.

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Margaret P
Management response:

Dear Margaret P., Thank you for being a Hilton loyal customer, and as you stated, we at Hilton Garden Inn LAX-El Segundo are committed to do whatever it takes to ensure our guests have an excellent experience during their stay with us. Thank you for taking the time and sharing your comments regarding your stay with us. Look forward to...

Reviewed 1 week ago via mobile

It was a lovely stay but room for improvement. Room was really big, hairdryer was actually really powerful. Pool was good, small but nice enough. Bad sides: hidden fees, late check out was $79 room service was $2 plus 18% which was a bit of a joke so Didn't use it. Food portions were good value and big for myself....

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Helpful?
Thank Jess I
Management response:

Dear Jess I, Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. Please contact me direct at the email or phone number...

Alice Springs, Australia
Reviewed 1 week ago

This stay went extremely well due the simple fact that I was able to coordinate with the hotel staff the details of my arrival. We were arriving from Australia on a 0600 flight and rooms are typically not ready that early in the morning. As a result, it is necessary to book two nights even though we're only staying the...

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank Joseph T
Management response:

Dear Joseph T, Thank you very much for choosing our hotel for your lodging needs during your transitioning travel from Australia. I am glad that our staff were able to help, and assist you with your special requests for an early arrival, and explain to you the need for a reservation the night before in order for you to be...

Big Bear Lake, California
Reviewed 2 weeks ago

As a retired airline employee, I travel on standby basis only so I usually don't make a Hotel reservation until arriving at my destination. Was pleasantly surprised by the Hilton Garden Inn's reasonable overnight rate at $129 (Friday night). The rooms were excellent and there were also a microwave and refrigerator which is always a plus for me. Parking is...

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Helpful?
Thank Arnold T
Management response:

Dear Arnold T, Thank you very much for taking the time and share your experience during your recent stay with us. I am glad that you were able to take advantage of our promotional discount week end rates, and as you know, hotel rates are based on demand & availability, just like the airlines. I am glad that you enjoyed...

Chicago, Illinois
Reviewed 2 weeks ago

Stayed here with my partner for our first vacation together in January, and this hotel sure did disappoint. The hotel itself was nice and the accommodations were pretty good, but it was the front desk staff, one person in particular (who will remain nameless) that made our entire stay just awful. We were in the process of checking into the...

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Helpful?
Thank Timothy H
Management response:

Dear Timothy H., Thank you for taking the time to share your experience about your recent stay at our hotel. As a customer, you are among our most valued guests. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience....

Charleston, South Carolina
Reviewed 2 weeks ago

We spent 3 nights here while we explored parts of LA we haven't seen. The room was more than adequate, The staff, front desk ant restaurant, was topnotch . Wish there was a little more light in the room. I'd stay there again.

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Helpful?
Thank chienee
Management response:

Dear chienee, Thank you for taking a moment to share your experience. It is thru direct feedback like yours that we are able to better our level of service, and product. I have shared your comments with our staff during our daily huddle training, and mentioned about the lighting suggestion for our guest rooms. We look forward to welcoming you...

Houston, Texas
Reviewed 3 weeks ago

Easy access to 105 and 405 freeways to reach Santa Monica and downtown LA as well as points north and south. Spacious room (had two queen beds) and nice working area. Room temperature a bit difficult to get right and wall unit blows across bed. Good restaurant and well equipped fitness center. Adjacent to the metro station so select a...

Review collected in partnership with Hilton Garden Inn
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Helpful?
Thank suzannesN6531HP
Management response:

Dear suzannes, Thank you for taking a moment to share your experience. I have shared your comments with our staff during our daily training huddle regarding the issues you have experienced with the room temperature, as well as the noise. I am happy to hear you had an excellent experience during your recent stay with us. We look forward to...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Free Parking
  • Business Centre with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Conference Facilities
  • Banquet Room
  • Self-Serve Laundry
  • Breakfast Available

Additional Information about Hilton Garden Inn LAX/El Segundo

Address: 2100 East Mariposa Avenue, El Segundo, CA 90245
Region: United States > California > El Segundo
Price Range: $189 - $360 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hilton Garden Inn LAX/El Segundo 3*
Number of rooms: 162
Reservation Options:
TripAdvisor is proud to partner with Hilton Hotels Direct, Expedia, Orbitz, Booking.com and Priceline so you can book your Hilton Garden Inn LAX/El Segundo reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Garden Inn Lax/El Segundo Hotel El Segundo
Hilton Garden Inn El Segundo
Hilton El Segundo
El Segundo Hilton
Hotel Style:
#1 Family Hotel in El Segundo
#1 Business Hotel in El Segundo
#1 Best Value Hotel in El Segundo
#2 Romantic Hotel in El Segundo
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Questions & Answers

Here's what travellers have asked, with answers from Hilton Garden Inn LAX/El Segundo staff and other travellers.
22 questions
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Questions? Get answers from Hilton Garden Inn LAX/El Segundo staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Rooms on the 3rd floor away from elevator. 305 was great”
 of 5 bubbles Nattysimps, 24 Jan 2017 | Read review
“Away from the vendor machines / lifts, and not room 210 - no wifi!”
 of 5 bubbles 806andyc, 3 Jan 2017 | Read review
“I recommend rooms on the 3rd floor.”
 of 5 bubbles 290carstenf, 29 Dec 2016 | Read review
“Call Marriott!”
 of 5 bubbles W2051REbrucem, 21 Oct 2016 | Read review
“Breakfast is awesome!”
 of 5 bubbles 563danielm, 13 Oct 2016 | Read review
5 of 5