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Econo Lodge Inn & Suites El Cajon San Diego East

Booking.comUSD 65*
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04/06/2017 05/06/2017
1 room 2 adults 0 children
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Econo Lodge Inn & Suites El Cajon San Diego East
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127 Reviews from our TripAdvisor Community

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Showing 123: English reviews
Start your review of Econo Lodge Inn & Suites El Cajon San Diego East
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Reviewed 21 March 2017 via mobile

Really bad customer service, no room service, when we checked out they said the system is down and we can't give you your deposit back , not recommended at all, room service didn't show up until 5 PM even when i requested to be between 10-4 , when the room service came in they flushed the toilet and didn't even...

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Helpful?
1Thank Ubaida M
Chetan P, Manager at Econo Lodge Inn & Suites El Cajon San Diego East, responded to this review

Dear Ubaida, Thank you for staying with us, we appreciate your business. I apologize we could not refund you deposit due to system outage upon your check out. However the system came back up and your deposit was released on your credit card while you were still at the hotel. I do apologize for any misunderstanding with housekeeping. We have...

Reviewed 18 March 2017 via mobile

When I pulled into the parking lot I said to myself wow this place looks shady but the insides of the rooms are pretty decent with refrigerator, microwave, kitchenette sink and cooktop stove with 2 burners. Air conditioning blows cold and the girl at the front desk was very friendly and pleasant. Free breakfast was the regular continental with waffle...

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Helpful?
Thank antiindian
Chetan P, Manager at Econo Lodge Inn & Suites El Cajon San Diego East, responded to this review

Dear Guest Thank you for staying with us we appreciate your business. We are glade you enjoyed your stay at our inn, and found our staff to be friendly and pleasant. We hope to see you again on your next visit. Sincerely Chetan Patel

Tampere, Finland
Reviewed 19 February 2017

Pretty ordinary Econo Lodge in the outskirts of San Diego. For the price we paid is what exactly what we expected. Friendly service and decent breakfast. It's conveniently located by the I-8. Gas station and taco place next door.

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Helpful?
Thank Jan R
Chetan P, Manager at Econo Lodge Inn & Suites El Cajon San Diego East, responded to this review

Dear Guest, Thank you for your comments. Econo Lodge is design for easy stay on the road with great rate, decent breakfast and Friendly service. Thank again for staying with us. Sincerely Chetan Patel

Reviewed 19 February 2017

The Econo Lodge in El Cajon, California has long since seen better days. The rooms are in need of a complete remodel, and even at a fairly low nightly rate, this property is not desirable. For example, the carpet in my room was stained and dirty. The room was otherwise without merit.

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Helpful?
Thank Joseph L
Chetan P, Manager at Econo Lodge Inn & Suites El Cajon San Diego East, responded to this review

Dear Joseph, Thank you for your comments, I will make sure the carpet is taken care off in your room. We are currently in process of change some of our rooms to LTV flooring to improve guest experience. We hope you will give us another try. Sincerely Chetan Patel

Ureterp, The Netherlands
Reviewed 24 September 2016 via mobile

The room we had was very large ( 1 king suite), clean overall except for the sofa wich had better days. Staff was very friendly and the next morning we could see that maintanance was being done (painting and refurbishing a room and the pool and spa were being cleaned by a professional company). The breakfast room was fairly small...

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Helpful?
Thank gsnoeck
Chetan P, Manager at Econo Lodge Inn & Suites El Cajon San Diego East, responded to this review

Dear Guest; Thank you for staying with us, we appreciate your business. We are so glad you enjoyed your stay and found our rooms to be large. We do have the larger rooms than the other hotels in the area. We have a great maintenance staff they are always working hard to make sure the hotel looks the best and...

Leighton Buzzard, United Kingdom
Reviewed 26 July 2016 via mobile

When we arrived the receptionist was very nice check in was fast and easy. When we got into our room we were on the first floor it was nice and clean noting to complain about, it was very close and convenient to where we need to be for the junior world golf championships. The pool area was ok it done...

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Helpful?
Thank Sarah C
Chetan P, Manager at Econo Lodge Inn & Suites El Cajon San Diego East, responded to this review

Dear Sarah, Thank you for taking the time and giving us your feedback. I glad our hotel worked out well for your stay. I do apologize about the noise from the car wash next door. Some time during the day it gets hectic. its a good thing they shut it down in the evening. We hope to see you soon...

San Diego, California
Reviewed 4 July 2016 via mobile

This location is just too far away for me. I could not check in, even though I explained to the clerk it is under my wife's name. So, I had to go back to the car and have her check us in. That should have been the first sign to me. The breakfast could have been better. There is also...

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Helpful?
Thank Robert L
Chetan P, Manager at Econo Lodge Inn & Suites El Cajon San Diego East, responded to this review

Dear Robert, Thank you for staying with us, we appreciate your business. As a security precaution we always ask the guest whose name is on the reservation to check in. This also helps prevent fraudulent credit card activity protecting our guests. We are a two star Inn and that is what we strive to be. However we do go above...

Costa Mesa, California
Reviewed 14 June 2016

Hotel cancelled our reservation without letting us know. Choice sent a confirmation/reminder a few days prior to our arrival. Showed up with Confirmation Number and was told my CC didn't work, so they cancelled. THEN WHY DID THEY SEND ME EMAIL REMINDER??? They did have a room available, and after a huge hassle where they made us wait repeatedly while...

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Helpful?
3Thank JMWinCA
Chetan P, Manager at Econo Lodge Inn & Suites El Cajon San Diego East, responded to this review

Dear Guest, Thank you for choosing our hotel for your stay. To hold a room we require a valid credit card. In your case your card was declined and invalid. Prior to canceling a reservation we try to obtain a new card from the guest, if this fails as a last resort we have to cancel. Yes an automated email...

Chandler, Arizona
Reviewed 12 June 2016

We made a reservation for this hotel through Hotwire. We listed on the reservation that we would be a family of 4 people. When we arrived at the hotel the rude and uncaring receptionist said we would have to pay an extra $30 per night if we wanted two beds! Really? How do 4 people sleep in one bed? She...

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Helpful?
1Thank MMB3895
Chetan P, Manager at Econo Lodge Inn & Suites El Cajon San Diego East, responded to this review

Dear Guest, We are sorry for any confusion on your reservation. We received a reservation from Hotwire for two persons only, therefore we had held a room with one king bed. Hotel is only obligated to give you a room that was booked on your behalf, any upgrades will have to be paid by the guests. To prevent confusion in...

Tucson, AZ
Reviewed 2 May 2016 via mobile

We visit San Diego every other year or so and often stay at the higher prices hotels in San Diego. This time around we decided to try out a neighboring town and decided on the econo lodge cause it was DIRECTLY off the freeway. The price was excellent ($60/night) staff was so patient and kind to us. They accommodated us...

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Helpful?
Thank sdebaca
Chetan P, Manager at Econo Lodge Inn & Suites El Cajon San Diego East, responded to this review

Dear Guest Thank you for staying with us. I am glad you found our hotel to meet your expectations, I will have a word with my housekeeper and make sure they are following a proper cleaning procedures. We hope to see you again on your next visit. Sincerely Chetan Patel

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Free Parking
  • Pool
  • Spa
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Pool
  • Spa
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Accessible rooms
  • Suites
  • Kitchenette
In your room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Children Activities (Kid / Family Friendly)
  • Meeting Rooms
  • Business Centre with Internet Access
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Welcome to the Econolodge Inn & Suites, El Cajon Hotel, where you’ll experience an intimate, casual atmosphere with personalized service, contemporary amenities and customer-oriented features. Whether you’re here on a relaxing getaway vacation or an important business venture, you’ll appreciate our peaceful ambiance, hospitable service and convenient location without spending a fortune. Our friendly, professional staff ensures that your stay will be a memorable and relaxing experience. This El Cajon hotel is near all the attractions and activities that make this place such a fun destination. If you are looking for a hotel near fun things to do this hotel near San Diego Zoo is the perfect location to stay. We are also located within miles from Knotts Soak City and San Diego SeaWorld. Offering comfort and convenience to business and leisure travelers, this El Cajon Hotel offers value with cozy accommodations, amenities and easy access to restaurants, shopping and local area attractions. We offer our guest a more affordable room rate with luxury & friendly services. Relaxing Retreat, take a dip in our private, crystal clear swimming pool. Econolodge Inn & Suites will ensure your family a comfortable and relaxing stay. We offer plenty of room options and features especially designed to serve families traveling together. We welcome you to our hotel, and hope you enjoy your stay. Make your family vacation more attractive to Southern California - treat yourself to the Econolodge Inn & Suites. Choose this El Cajon Hotel for your travel needs. ... more   less 

Additional Information about Econo Lodge Inn & Suites El Cajon San Diego East

Address: 588 N Mollison Ave, I-8 Exit Mollison Avenue, El Cajon, CA 92021-6143 (Formerly Howard Johnson)
Region: United States > California > El Cajon
Price Range: $79 - $176 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Econo Lodge Inn & Suites El Cajon San Diego East 2*
Number of rooms: 68
Reservation Options:
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Also Known As:
Howard Johnson El Cajon/San Diego Area Hotel El Cajon
Super 8 El Cajon
Super Eight El Cajon
El Cajon Super Eight
El Cajon Super 8
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Questions & Answers

Here's what travellers have asked, with answers from Econo Lodge Inn & Suites El Cajon San Diego East staff and other travellers.
4 questions
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Philadelphia, Pennsylvania

Management takes just about 2 months to respond and I have questions. First, I will not accept your apology 2 months later. You had your chance at the time of arrival. Next, I will dispute your attempt at an explanation as it is not even close to what really happened that night. 1) If someone needed to extend their stay, they would have given you ample notice. Even if last minute (check out at 11), I arrived at 6PM. The bed should have been on the premises long before I arrived. 2) If this was true, why wasn't I informed by the front desk clerk that this was happening. If I was told this was happening, maybe I wouldn't have been upset. 3) I spent 2 hours on the phone with Corporate Customer Assistance as they worked to get me into your hotel after another hotel couldn't handle the bed issue. See items 1 and 2 and I ask again, with Corporate Customer Assistance working with me to get this solved, why wouldn't you tell them that you had an issue with your last known rollaway. 4) When Corporate Customer assistance called back the next day, they were not informed of this solution, yet you want to stay with your version of what happened. 5) You state I left the premises before you could get the bed from another hotel.......again, see all notes above where your front desk showed not an inkling of care as to whether they could/would/should share any information with me.

So, bottom line, please do not try to paint yourselves as a misunderstood hero when during the whole process, you were the villains.

I will not give you a second chance (as you really had it already when Corporate sent me back to you and was still treated badly), or a third or any other chances. First impressions...........especially in the business world.

NOTE: I did enjoy someone's comment that you should "dress professionally in order to get a clean room". Nice..........

over a year ago

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Questions? Get answers from Econo Lodge Inn & Suites El Cajon San Diego East staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Look elsewhere.”
sunburnt_curt, 10 Nov 2015 | Read review
“King room with sofa sleeper can sleep 4. Upstairs rooms are quieter, less people noise.”
redbeemer, 4 Aug 2015 | Read review
“Find another place....just be careful if you do have to stay here”
londons2015, 4 May 2015 | Read review
“We stayed on the 2nd floor which is always a plus for less noise. At this hotel staying second floor mid parking lot so your not to close to the pool would be best.”
JohnC971, 17 Sep 2014 | Read review
“Book early (at least 2 weeks) before arrival. And use your choice hotels card for free nights.”
JRGerry_Champagne, 2 Sep 2014 | Read review
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