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was shocked when reviewing my credit card bill too find that the hotel had added a extra charge the day after I had checked out , they did not contact me just billed me for ? as an overseas visitor I am discusted with the...More
Response from Tina M, Guest Relations Manager at Econo Lodge Inn & Suites El Cajon San Diego EastResponded 2 weeks ago
Thank you for your feedback. We value your opinion and apologize for your experience. We offer different rates during the time of the year and on weekends. We will try to ensure this mistake doesn't happen again. I hope you can give us another...More
Looked cool in pictures so I was hoping for a nice place with a Cali feel to it. Actually, it is dirty and run down and sketchy. Right next to a major freeway. Carpet feels greasy. Shower drain slow. Weird random people coming in and...More
Response from Chetan P, Manager at Econo Lodge Inn & Suites El Cajon San Diego EastResponded 14 October 2017
I apologize your were disturb by the people going in and out of the gas station and the Taco shop, since the hotel is situated behind the gas station and taco shop we share the same entrance. However being in the back it...More
Check-in was smooth and staff member was friendly. The room had an unpleasant odor. There was no toilet paper in the room, so we had to go back to the desk and ask for a roll. The floor in the main room had dirty shoe...More
Response from Chetan P, General Manager at Econo Lodge Inn & Suites El Cajon San Diego EastResponded 14 October 2017
Thank you for staying with us, we appreciate your business. I apologize for the unpleasant odor and house keeping failing to leave you any toilet paper. I will make sure the housekeeper that cleaned this room gets additional training. Once again we are...More
Checked into room 109! OMG! How more disgusting can a hotel room be !!! The strong smell of smoke combined with antiseptic chlorine like and mold smell got into my lungs and my eyes !!!!
I left and went to front desk and found out...More
Thank Robert Pierre S
Response from Chetan P, Manager at Econo Lodge Inn & Suites El Cajon San Diego EastResponded 6 September 2017
As you admitted you had made a mistake by booking a smoking room, our staff offered you the only non smoking room they had and it was a suite. You had to pay the difference in rate which you refused. At this point...More
This is a bit of a dump, good for a one night stay. It’s situated behind a gas station…. Check-in (late night) was handled through a window (I assume it’s not a safe area ??).
Room was OK, not cramped but did not smell very...More
1 Thank Danno_99
Response from Tina M, Guest Relations Manager at Econo Lodge Inn & Suites El Cajon San Diego EastResponded 3 days ago
It means everything to us to hear the insights of our guests. Thank you for taking the time to communicate your feedback regarding our area and wifi . On behalf of our entire staff, we thank you for choosing to stay with us and we...More
Response from sascharasin | Reviewed this property |
In response to the answer from the alleged hotel "manager" (I can't believe I am using that word to describe this man) - that is not how your awful hotel operates. there was ABSOLUTELY ZERO COMMUNICATION from you AT ALL and... More
In response to the answer from the alleged hotel "manager" (I can't believe I am using that word to describe this man) - that is not how your awful hotel operates. there was ABSOLUTELY ZERO COMMUNICATION from you AT ALL and you absolutely did not "hold"" any room as a courtesy until 4 pm. those are both very large lies. My card was not "invalid" I did not authorize you to charge my card before I had checked in (thank god!!) You made no attempts to contact me whatsoever - despite having my email and phone number. You simply cancelled the reservation and then lied about it.
In addition - you were absolutely NOT sold out - even close to it - in fact - the hideous girl on reception told me I could have the exact same room I had booked but it would be more expensive. Please do yourself a very big favor and stop telling lies. Not only were Expedia so appalled at your hotel's behavior that they immediately found me another hotel (the best western - a far superior hotel to your very poorly run one) while I was sitting in YOUR parking lot!! they actually tried to give me the room for free to apologize for the hideous treatment I received from you. I made them split the difference and paid half price instead - why should I make them pay for your awful lack of customer service? You should resign your position - you are not qualified to hold it,