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Four Seasons Hotel Silicon Valley at East Palo Alto

Expedia.comUSD 419*
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Certificate of Excellence
04/06/2017 05/06/2017
1 room 2 adults 0 children
USD 428*
USD 419*
Great Deal
USD 428*
USD 428*
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Four Seasons Hotel Silicon Valley at East Palo Alto
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528 Reviews from our TripAdvisor Community

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Showing 506: English reviews
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Dubai, United Arab Emirates
Reviewed 2 days ago NEW

The hotel staff doesn't go beyond rule book service. For them, it is important to carry out their routine work without looking considering guests situation. The worst is they don't want to pay heed even if they find guest is annoyed.

Review collected in partnership with Four Seasons
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Helpful?
Thank 593pankajg
FourSeasonsPaloAlto, General Manager at Four Seasons Hotel Silicon Valley at East Palo Alto, responded to this review

Hi 593pankajg, Thank you for taking the time to share your experience. Providing our guests with consistently outstanding service is something we strive for so it is disappointing to know that on this occasion we let you down. I hope you will reconsider your experience and choose to stay with us once again during your next visit to Palo Alto....

Chicago, United States
Reviewed 4 days ago NEW

The staff was very friendly as you would expect from a Four Seasons. However, the main lobby and elevators to the room were being repaired and this caused a lot of disruption. At one point, they were asking guests to use the service elevators, and even they stopped working! Also, the restaurant was very average.

Review collected in partnership with Four Seasons
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Helpful?
1Thank 886razatg
FourSeasonsPaloAlto, General Manager at Four Seasons Hotel Silicon Valley at East Palo Alto, responded to this review

Hi 886razatg, Thank you for sharing your recent experience with us. To ensure our elevators are operating correctly and safely they need to be maintained on a regular basis, which is what you experienced. I'm disappointed to know that this disrupted your stay with us and although not ideal, our service elevators are available for guest in times such as...

New York City, New York
Reviewed 4 days ago NEW

From the hotel condition , the service and verything in between this hotel is a no brainer. The staff is beyond nice and are by far the best I've ever had to deal with .. I can't wait to go back there and will find any excuse to do so ..

Review collected in partnership with Four Seasons
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Helpful?
Thank 603fayez
FourSeasonsPaloAlto, General Manager at Four Seasons Hotel Silicon Valley at East Palo Alto, responded to this review

Hi 603fayez, Thank you for your kind words. I'm so pleased to hear you enjoyed your stay with us and that our team was able to provide you with some of the best service you've experienced. We can't wait to welcome you back, if you're really in need of an excuse might we recommend a nice weekend escape? The hotel...

Atlanta
Reviewed 4 days ago NEW

We had a pleasant stay at the hotel, after we checked in the room, we notice the alarm in the room was going off every 2 min, the bellman immediately contacted maintenance for us, and was fixed. The Manager came to our room to apologize, and later sent us some goodies (pop corn, movie ticket and snacks) which was very...

Review collected in partnership with Four Seasons
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Helpful?
Thank coulson14
FourSeasonsPaloAlto, General Manager at Four Seasons Hotel Silicon Valley at East Palo Alto, responded to this review

Hi coulson14, Thank you for sharing your recent experience, I'm so happy to hear your stay was pleasant and that our team was quick to resolve the minor issue you had with your alarm clock. Our ultimate goal is to ensure our guests are completely comfortable and at ease while staying with us and you've shared a great example of...

Menlo Park, California
Reviewed 1 week ago

I travel a lot for work, and this was among the best business hotel experiences I've had anywhere. The hotel is in excellent condition, and the location is convenient. Erin at the front desk was amazing in helping me feel oriented, welcomed, and valued on my first visit to a Four Seasons. The lobby and upgraded room were also excellent.

Review collected in partnership with Four Seasons
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Helpful?
Thank saabbrat
FourSeasonsPaloAlto, General Manager at Four Seasons Hotel Silicon Valley at East Palo Alto, responded to this review

Hi saabbrat, I'm so happy to hear about the excellent experience you had! Our convenient location, which is equidistant from San Francisco International Airport and Mineta San Jose International Airport, is a often noted by our guests and makes commuting within the greater Bay Area. We recognize that many business travelers like yourself are often times away from home for...

Great Falls, Virginia
Reviewed 2 weeks ago

Perfect location for business and pleasure. Love the new lobby and light food options throughout the day. We definitely plan to return for a staycation outside the city. The spa and pool area are also lovely.

Review collected in partnership with Four Seasons
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Helpful?
Thank Elizabeth H
FourSeasonsPaloAlto, General Manager at Four Seasons Hotel Silicon Valley at East Palo Alto, responded to this review

Hi Elizabeth H., Thank you for your thoughtful words! I'm pleased to know that you love the new lobby and light food options available throughout the day at our new restaurant [esc]. Our hotel is a great little escape from the city life and we very much look forward to welcoming you back for your staycation. I would like to...

San Diego, California
Reviewed 2 weeks ago

Housekeeping didn't attend the room until asked for 3 nights in a row. I complained to the front desk twice and they still didn't seem to address the issue. This is not Four Seasoms quality service. Very disappointing.

Review collected in partnership with Four Seasons
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Helpful?
1Thank Luis A
FourSeasonsPaloAlto, Director of Rooms at Four Seasons Hotel Silicon Valley at East Palo Alto, responded to this review

Hi Luis A, Thank you for taking the time to share your experience with us. I'm disappointed to hear that on this chance occasion we did not meet your expectations. I would like to assure you that every room is serviced twice a day unless requested otherwise. Our Front Desk team is here to ensure every guest is comfortable and...

London, United Kingdom
Reviewed 2 weeks ago

Excellent hotel condition and great service from staff. Spacious and up to date with modern tech. In serene location out of town but good walk or 10min drive/taxi into town with nice restaurants and bars.

Review collected in partnership with Four Seasons
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Helpful?
Thank L250VZthomasn
Santa Monica, CA, United States
Reviewed 2 weeks ago

Four Seasons Silicon Valley is a lovely hotel with exceptional staff and services! Staying there makes travel a pleasure! The restaurant is excellent and the drinks are superb. An overall great experience!

Review collected in partnership with Four Seasons
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Helpful?
Thank julierK9623JZ
New Jersey, United States
Reviewed 2 weeks ago

Four seasons never disappoints, the quality of rooms and facilities are properly maintained. Staff is always helpful and go above and beyond. Room service was timely and food quality was amazing and generous. In short.. you get for what you pay.

Review collected in partnership with Four Seasons
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Helpful?
Thank mosesa534

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Room Service
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Free Internet
  • Paid Internet
Services
  • Room Service
  • Business Centre with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Self-Serve Laundry
  • Babysitting

Additional Information about Four Seasons Hotel Silicon Valley at East Palo Alto

Address: 2050 University Avenue, East Palo Alto, CA 94303
Region: United States > California > East Palo Alto
Price Range: $291 - $1,241 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Four Seasons Hotel Silicon Valley at East Palo Alto 5*
Number of rooms: 200
Reservation Options:
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Also Known As:
4 Seasons Hotel Silicon Valley At East Palo Alto
Four Seasons East Palo Alto
East Palo Alto Four Seasons
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Questions & Answers

Here's what travellers have asked, with answers from Four Seasons Hotel Silicon Valley at East Palo Alto staff and other travellers.
2 questions
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Questions? Get answers from Four Seasons Hotel Silicon Valley at East Palo Alto staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“I've had many different rooms. The 01-07 rooms are in a separate mini-wing and were even quieter than the rest of the rooms.”
  • Bathroom in room 804
  • View from room 804 over the outdoor pool
  • King Room (804)
sarahann20, 13 Apr 2017 | Read review
“High Floor”
73jeffreya, 20 Feb 2017 | Read review
“Very loud due to construction”
nancycrabbe, 20 Dec 2016 | Read review
“The hotel has double pained windows that completely drowned out the sound outside”
EGRap, 30 Oct 2016 | Read review
“If there is a special: great. it was not what I expect from a 4 seasons not a 5 star hotel”
KarenandScott, 9 Jul 2016 | Read review
5 of 5
Expedia.com
USD 419* /night
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Booking.comUSD 428
FourSeasons.comUSD 428
TripAdvisorUSD 419
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*Disclaimer
Prices are for 1 room, 2 adults
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