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Best Western Diamond Bar Hotel & Suites

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Overview
  • Excellent25%
  • Very good28%
  • Average16%
  • Poor8%
  • Terrible23%
Travellers talk about
“freeway side”(13 reviews)
“boiled eggs”(3 reviews)
“worked great”(3 reviews)
Free Wifi
Free Parking
Breakfast included
Pool
Non-Smoking Hotel
Room Service
Family Rooms
2 Star Hotel
All hotel details
Offers from Best Western Diamond Bar Hotel & Suites
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Rooms
6 May7 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (245)
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238 results
Traveller rating
61
61
39
20
57
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LanguageEnglish
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61
61
39
20
57
Show reviews that mention
All reviewsfreeway sideboiled eggsworked greatdecent breakfastpleasant staybed was comfortableexcellent stayrooms are cleangreat place to stayhot tubyogurtlos angelespomonarefrigeratorhousekeeperfi
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1 - 5 of 238 reviews
Reviewed yesterday

My experience was disappointing. The surrounding noise and the uncomfortable bed did not allow to have a good night sleep with my husband. The coach in the living room had stains and it has a bad smell...Someone was smoking and the smoke was entering the...More

Review collected in partnership with Best Western
Thank sandybristo
Response from Tina M, Guest Relations Manager at Best Western Diamond Bar Hotel & SuitesResponded yesterday

Dear sandybristo, We are sorry to hear that your stay & experience was unpleasant. We do our very best to ensure our rooms & equipment are thoroughly cleaned and maintained. Thank you for bringing this misstep to our attention, as it helps us to improve....More

Hotel's Favourite
Reviewed 6 November 2017

Although the hotel is near the freeway, we heard no noise that bothered us at all. The room was big, and the bed was very comfortable. We would return to this hotel if in the area. The breakfast was very nice, and it is a...More

Review collected in partnership with Best Western
Thank WaltGlobal
Response from Guest_Relations_2018, Guest Relations Manager at Best Western Diamond Bar Hotel & SuitesResponded 13 November 2017

WaltGlobal, Thank you so much for your feedback and kind words regarding the five star service and accommodations that you received during your most recent stay with us! We seek to give each guest a very comfortable and accommodating experience and we are thrilled to...More

Reviewed 2 weeks ago

Its clean, staff are helpful. Bed is comfortable but pillow is a small square cushion, if you turn/move during your sleep, your head will drop to the mattress away from the cushion (pillow). I did not sleep well but need to drive the next day...More

Review collected in partnership with Best Western
Thank cindysyleung
Response from Tina M, Guest Relations Manager at Best Western Diamond Bar Hotel & SuitesResponded 2 weeks ago

We appreciate the time you have taken to bring to our attention your feedback with regards to our staff and bed. We hope that you will return as it is our ongoing goal to surpass expectations of service and accommodations.

Reviewed 2 weeks ago

I like coming to this hotel because the rooms are always clean and so big for all my junk. I travel heavy and l like that there is plenty of space for all my stuff. The price is perfect for me as well and enjoy...More

Review collected in partnership with Best Western
Thank breezygarcia11
Response from Tina M, Guest Relations Manager at Best Western Diamond Bar Hotel & SuitesResponded 2 weeks ago

We are always striving to improve our offerings and that is why your input is so important. Thank you for sharing your experience and comments pertaining to our price. On behalf of our entire staff, we thank you for choosing to stay with us and...More

Reviewed 3 weeks ago

The rooms are worse than the room at a MOTEL 6. The microwave was old and stained. There was no soap to use in sink. They provided you with a "makeup wipe". The bathtub was dirty and the bathroom smelled of urine. The beds were...More

Thank Clair6799
Response from Tina M, Guest Relations Manager at Best Western Diamond Bar Hotel & SuitesResponded 2 weeks ago

I am so sorry to hear that your most recent stay with us did not meet your expectations. Our primary goal is to provide all guests with an enjoyable experience and it is troubling to know that you faced such a usual experience. We take...More

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About
Amenities
Top amenities
Pool
Free Parking
Breakfast included
Fitness Centre with Gym / Workout Room
Free High Speed Internet (WiFi)
Room Service
Hotel Amenities
Free Parking
Breakfast included
Room Service
Meeting Rooms
Business Centre with Internet Access
Laundry Service
Multilingual Staff
Self-Serve Laundry
Room amenities
Microwave
Things to do
Pool
Fitness Centre with Gym / Workout Room
Outdoor pool
Hot Tub
Details
Price range
USD 97 - USD 152 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms
Details
Price range
USD 97 - USD 152 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms
Questions & Answers
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Room Tips
"If you want to feel safe and have a restful time, book elsewhere!"
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"If you have an extended stay I would op for another hotel if you can."
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"Don't waste your time here"
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"The front of the hotel is further away from the freeway."
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