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Well...I looked and compared and read reviews and chose the Crowne Plaza over other options. All I can say is that I made a mistake. Regardless of what you read.... this hotel is a "2"... that is the reality. I checked in on a Sunday...More
1 Thank Greg B
Response from IHGService, Guest Relations Manager at Crowne Plaza ConcordResponded 9 August 2017
Hello Greg B!
It was our pleasure to host your recent stay, and thank you for taking the time to let us know about your experience. We certainly appreciate your approval for our food options, comfortable beds, internet connection, and cordial hotel staff. A positive...More
During a recent business trip, I stayed at the Crowne Plaza in Concord, CA. I booked a room on the fly using my company's trip app and accidentally booked the wrong day. When I showed up the woman at the front informed me that I...More
3 Thank mreinemeyer
Response from Kimberlee R, Front Office Manager at Crowne Plaza ConcordResponded 26 July 2017
I appreciate you feedback and would first like to apologize for the inconveniences that you have experience. I personally would be more then happy to assist you with this concern. You can reach me by email firstname.lastname@example.org.
I checked in and they were in the middle of a partial power outage (not all parts of the hotel was affected). They had to check me in on paper until they could electronically check me in. Because of this, they had to walk me...More
2 Thank adrenalinejunkie2000
Response from IHGService, Guest Relations Manager at Crowne Plaza ConcordResponded 5 August 2017
First of all, thank you very much for your recent stay at our Crowne Plaza Concord/Walnut Creek, CA. I am so sorry to see you did not enjoy your overall experience with us, especially with customer service and security. We will look into...More
The hotel charged me 200 dollars for one night. When I arrived, they were out of rooms due to maintenance issues. Here is the backup option I was offered. A pullout bed in the living room of a suite. They didn't even make the bed....More
1 Thank Dhruv W
Response from IHGService, Guest Relations Manager at Crowne Plaza ConcordResponded 2 August 2017
Hi Dhruv W,
Thank you for your recent stay and for taking the time to write a review of our hotel. It is regrettable that some of our amenities and services did not live up to your expectations. I sincerely apologize for any inconvenience you...More
Older property, incredibly LONG hallways. Hotel is ok, but very old. They are trying to keep up with it's age. Nice area. A little off the beaten path though. OK as a whole, but don't expect a lot. Airport in the same parking lot, which...More
Response from Sogi A, Front Office Manager at Crowne Plaza ConcordResponded 1 July 2017
Thank you for choosing Crowne Plaza CONCORD/WALNUT CREEK and for taking the time to provide feedback about your experience with us.
I apologize for any inconvenience due to issues described with your stay with us.
Your comments will be shared with our staff and management....More
USD 111 - USD 212 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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