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Initially seemed ok. The bed was comfortable and the room is decent size. The bathroom seemed small relative to the size of the room. The outdoor decor indoors was ok. It seemed unfinished looking at the ceiling. It felt like a gym. It was an...More
Thank Hyewon I
Response from IHGService, Guest Relations Manager at Crowne Plaza ConcordResponded 13 October 2017
Hi Hyewon I,
Thank you for taking the time in posting a review about our property on TripAdvisor. Our goal has always been to provide our guests with the best hospitality service and I regret to read about the disappointments you had with the room...More
I booked 2 rooms, for 2 nights each, for a wedding we were attending there (we were arriving from out of state). One for my kids, one for my sister and I. The event coordinator was supposed to book rooms for us in a "block"...More
Thank TheHills H
Response from IHGService, Guest Relations Manager at Crowne Plaza ConcordResponded 7 October 2017
Hello TheHills H,
Thank you for staying with us and for leaving a review. I am happy that you found our property clean and our staff commendable. However, I regret to learn that the condition of the toilet on your 2nd night affected your overall...More
My 2nd stay I was there for 10 days. The first night my car was broken into and it all went downhill from there. Fire alarm went off. We immediately evacuated our rooms and went to the lobby filled with smoke. We were then told...More
Thank Cozy B
Response from IHGService, Guest Relations Manager at Crowne Plaza ConcordResponded 4 October 2017
Hi Cozy B,
Thanks for taking the time to leave a review and for choosing us for your lodging needs. I'm sorry to hear about what transpired during your stay. The inconvenience caused by the situations you described, the fire alarm, noise from other in-house...More
Hotel was clean, staff very friendly and accommodating. I asked at check in whether breakfast was included for Spire members, and the desk clerk said he would give me a voucher for a full breakfast. Not sure if that means it's included automatically, or if...More
I am a light sleeper and found the hotel to be quite noisy.
Some of the windows of the rooms look out onto the indoor seating area which i found odd.
The breakfast is hugely disappointing. Very little options for someone who has dietary requirements....More
Response from IHGService, Guest Relations Manager at Crowne Plaza ConcordResponded 27 September 2017
Thank you for staying with us and for enumerating the good, the bad and the opportunities to improve. While I am pleased that you had an average stay, I truly value the negative comments as this gives us the opportunity of improving what...More