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The reception staff were very helpful on arrival and throughout the stay.
Unfortunately the hotel is seriously tired and feels grubby in all areas. We had booked this as we needed hotel coin laundry services as on a road trip. We were very disappointed to...More
Service was courtesy was excellent beautiful calming place nice koi pond shopping nearby airport behind plaza nice to sit watch planes taking off.. trader joes near walkable .. home away from home home just 8 miles away just just enjoy time alone with hubby and...More
Lovely room very clean with a great shower and lovely towels. Bed was very comfortable as were the pillows. We had a meal at the hotel, I had corn risotto and my husband had pork chops, both meals were delicious and a decent size. The...More
Well I think of Crowne Plaza I think of a very nice upper end Hotel. I think of a great staff a great room great restaurant and a comfortable say.
The good part about about my stay was I forgot my cell phone in the...More
Response from IHGService, Guest Relations Manager at Crowne Plaza ConcordResponded 3 weeks ago
I realize that you have many options when it comes to lodging, and I appreciate you choosing our property.
I am sorry for falling short of your expectations in terms of the service received from some of our staff, breakfast options, rooms's condition...More
My room & towels weren’t cleaned 2 of the 3 nights and NO toilet paper until I called 2X. Was told Housekeeping (Pearl) & Hotel Mgrs (Ryan Johnson) would call me the next day. Still waiting. I’ve never written a bad review anywhere before but...More
Response from IHGService, Guest Relations Manager at Crowne Plaza ConcordResponded 24 April 2018
Thank you for taking time to leave us a candid review about Crowne Plaza Concord/Walnut Creek, CA. I recognize your stay was not 100% satisfactory. IHG values your experience with our hotels. I have sent you a private message so we can gather...More