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BEST WESTERN Heritage Inn

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BEST WESTERN Heritage Inn
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315 Reviews from our TripAdvisor Community

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Showing 308: English reviews
Lincoln City, Oregon
Reviewed 11 July 2016

The pool area at this hotel is nice, but the room we were in was in need of serious remodeling. It smelled like a combination of curry and mothballs in our room, with a flowery carpet cleaner scent to try and cover it up. We were originally scheduled to stay two nights here, but only ended up staying one because...

Review collected in partnership with Best Western
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Helpful?
Thank Carrie F
HeritageHG, Front Office Manager at BEST WESTERN Heritage Inn, responded to this review

Hello Carrie, We would like to thank you for taking the survey, we value your opinion and comments in order for us to improve our amenities.We would like to apologize for what you have dealt with during your stay.Specific room had undergone a deep clean process so as to make it more convenient for future visit.We look forward to seeing...

Bellevue, Washington
Reviewed 4 July 2016

We KNEW we couldn't make it to Yountville after it took us 1 hr 15 minutes to go 10 miles so we looked up hotels on trip advisor and got off the freeay. This was easy to find, had parking right in front of our room, a pool, clean and offered breakfast in the morning! It full filled all of...

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Helpful?
Thank Gjabsama
HeritageHG, Front Office Manager at BEST WESTERN Heritage Inn, responded to this review

Hello, We are very glad to know that you were able to find our hotel amidst the traffic. Your feedback is very important to us so we can improve our services ang give superior experience to our valued guests.We have informed our housekeeping department in regards to the bedding issue and we appreciate your opinion to make your next stay...

Fresno, CA
Reviewed 25 June 2016

I arrived just before 11:00 PM. The lobby was locked up and there was a line at the bullet proof security window. Each guest required about 20 minutes to check in. There were problems with each gues and most had to return to the bullet proof window several times. I had reserved the room on my corporate visa card ($10,000...

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Helpful?
2Thank C2H5OHFresno_CA
HeritageHG, General Manager at BEST WESTERN Heritage Inn, responded to this review

Hello, On behalf of my entire staff, we want to thank you for staying with us. Although, you're stay may not be the perfect stay, we'd still like to invite you back and hoping that we can make it right for you. The city of Concord have been the most safest place in northern California. We don't want you to...

Vancouver, United States
Reviewed 22 June 2016

old tired looking rooms but they were clean. how about leaving food in common eating area for breakfast at least 10 min. past 9:00 a.m. just so us slow eaters can get seconds. also, stairs are difficult to navigate after knee surgery. A little help here?

Review collected in partnership with Best Western
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Helpful?
Thank Richard K
HeritageHG, General Manager at BEST WESTERN Heritage Inn, responded to this review

Hello Richard, First of, we want to thank you for staying with us. We take your comments and suggestions very seriously. Our entire staff are working hard everyday to make sure that our property is what every guests are looking for during their visits. We are working on adding more amenities to satisfy our guests needs. We'd like to invite...

Sharon, Pennsylvania
Reviewed 19 June 2016

The room was very nice. The front desk employees were exceptional and went out of their way to ensure I would enjoy my stay. The free hot breakfast was better than most. Would definitely stay here the next time I'm in the area.

Review collected in partnership with Best Western
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Helpful?
Thank myendrek
HeritageHG, General Manager at BEST WESTERN Heritage Inn, responded to this review

Hello, First and foremost, we want to thank you for allowing us served you. We appreciate your business and also your kind words. We take every comments and suggestions, bad or good, and use this to improve our services. We are working hard everyday to find ways to make every guests stays the best ever and comments like this makes...

Reviewed 13 June 2016

Checked in very late the lady at the front desk very fast and very helpful and nice being that it was past 12am this is my 2nd time staying at this hotel this will be my 1st choice when staying in the concord area

Review collected in partnership with Best Western
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Helpful?
Thank Delightful18
HeritageHG, General Manager at BEST WESTERN Heritage Inn, responded to this review

Hello, Thank you for completing the Trip Advisor survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope...

Medford, United States
Reviewed 7 June 2016

Was very comfortable and service was great. Beds were good and so was the air conditioner. Good continental breakfast too. And the pool was great as we were there during a real heat wave. Was very close to our destination and had plenty of food places and stores nearby. Good part of town.

Review collected in partnership with Best Western
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Helpful?
Thank Patricia W
HeritageHG, General Manager at BEST WESTERN Heritage Inn, responded to this review

Hello, Thank you for completing the the Trip Advisor survey regarding your recent stay at our property. It has been really hot and yes the pool is the place to be at. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are...

Phoenix, Arizona
Reviewed 6 June 2016

We chose this motel for its convenient location when visiting family in the area. Although it is not in an upscale area, and is not a Best Western Plus or better, we found that it provided a comfortable place to stay at an excellent price. The staff was friendly, and the usual Best Western breakfast was hot and hearty each...

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Helpful?
Thank Eva S
HeritageHG, General Manager at BEST WESTERN Heritage Inn, responded to this review

Hello, On behalf of my entire staff we want to thank you for staying with us. We are always looking ways to improve our property and to make sure we're providing all the amenities needed. Currently, our laundry room is under renovation which will share a space with our Fitness Room. Your business is very important to us and we...

Fresno, California
Reviewed 6 June 2016

This hotel is in a very convenient area. The bank was right across the street. Not only that, but had plenty of restaurants surrounding it. All walking distance from the hotel. The staff are very helpful and courteous. We also enjoyed the breakfast and we're very satisfied with the stay. We would definitely stay here again.

Review collected in partnership with Best Western
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Thank c t
HeritageHG, General Manager at BEST WESTERN Heritage Inn, responded to this review

Hello, First and foremost, we want to thank you for staying with us. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come...

San Diego, California, United States
Reviewed 3 June 2016

I was a little worried when I showed up late on a Saturday and there was a security guard and you had to check in through a window. There were a few people who looked like they were partying at the hotel. The computer system was down and things just weren't going well. The woman who was checking me in...

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Helpful?
Thank Chelsea G
HeritageHG, General Manager at BEST WESTERN Heritage Inn, responded to this review

Hello, Thank you for taking the time on voicing out your experience regarding your recent stay at our property. We are very happy to hear that you had a pleasant stay. Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Breakfast included
  • Restaurant
  • Fitness Centre with Gym / Workout Room
GreenLeadersSilver level
About the property
  • Wheelchair Access
Things to do
  • Pool
  • Restaurant
  • Hot Tub
  • Golf Course
  • Fitness Centre with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Smoking rooms available
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Multilingual Staff
  • Meeting Rooms
  • Business Centre with Internet Access
  • Banquet Room
  • Self-Serve Laundry
Official Description (provided by the hotel)
Close proximity to East Bay and Walnut Creek make our Concord hotel popular with all types of travelers, from families on vacations to those on romantic escapes. Mt. Diablo is also close to Concord, CA and a favorite for outdoor enthusiasts. However, it’s the superior customer service at our property that really shines. The staff makes you feel at home, and with restaurants within walking distance, relaxation comes easily. We care and listen to all of our guests, and are happy to provide recommendations on things to do, places to visit and the best dining options. Whether you’re here for a golf getaway or you’re taking the whole family to Waterworld, staying at the right Concord, CA hotel can make all the difference. Festivals abound year-round from Oktoberfest in the autumn to the many wine festivals nearby. Take one of the tours or ask a helpful staff member about the must-try wineries. ... more   less 

Additional Information about BEST WESTERN Heritage Inn

Address: 4600 Clayton Road, Concord, CA 94521-7644
Region: United States > California > Concord
Price Range: $121 - $213 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN Heritage Inn 2.5*
Number of rooms: 121
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Also Known As:
Best Western Heritage Hotel Concord
Best Western Concord
Concord Best Western
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN Heritage Inn staff and other travellers.
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Questions? Get answers from BEST WESTERN Heritage Inn staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Great Bed and a small kitchen. also near by shopping - walmart”
 of 5 bubbles 911sandeepg, 5 Jan 2017 | Read review
“Pick a second-floor spot in a corner, if you can get it. That should get you the lowest noise level.”
 of 5 bubbles brucel872, 21 Dec 2016 | Read review
“Try to get a room towards the back, away from the main road.”
 of 5 bubbles N7600BYbobb, 14 Dec 2016 | Read review
“First floor, there are no elevators”
 of 5 bubbles Snakewrangler, 18 Oct 2016 | Read review
“NO ELEVATORS so if your not on ground floor you have to take the stairs...”
 of 5 bubbles wockhunter, 9 Dec 2015 | Read review
5 of 5