We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Best Western Heritage Inn

Traveller (36)
Room & Suite (13)
Pool & Beach (5)
About
Location
Cleanliness
Service
Value
GreenLeaders Silver level
Close proximity to East Bay and Walnut Creek make our Concord hotel popular with all types of travelers, from families on vacations to those on romantic escapes. Mt. Diablo is also close to Concord, CA and a favorite for outdoor enthusiasts. However, it’s the superior customer service at our property that really shines. The staff makes you feel at home, and with restaurants within walking distance, relaxation comes easily. We care and listen to all of our guests, and are happy to provide recommendations on things to do, places to visit and the best dining options. Whether you’re here for a golf getaway or you’re taking the whole family to Waterworld, staying at the right Concord, CA hotel can make all the difference. Festivals abound year-round from Oktoberfest in the autumn to the many wine festivals nearby. Take one of the tours or ask a helpful staff member about the must-try wineries.
Read more
Property amenities
Free Parking
Pool
Breakfast included
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Banquet Room
Business Centre with Internet Access
Meeting Rooms
Multilingual Staff
Outdoor pool
Wheelchair Access
Show more
Room features
Family Rooms
Non-Smoking Rooms
Good to know
HOTEL STYLE
Safe
HOTEL CLASS
Hotel links
Visit hotel website
Hotel packages
Location
Full view
66Somewhat walkable
Grade: 66 out of 100
32Restaurantswithin 0.5 km
1Attractionwithin 0.5 km
Reviews & more
415Reviews
62Photos
4Q+A
39Room tips
Traveller rating
  • 104
  • 133
  • 73
  • 50
  • 55
Time of year
Traveller type
Language
  • More languages
  • Filter
  • English
Popular mentions
We stayed in room 160. Nice room with good wiFi, Refrigerator and very clean. The breakfast was good. The only problem was availability of hot water in the shower during peak am times. This is a good location for business people..
Read more
Hotel's Favourite
It was nice and the neighborhood was decent. There are a few fast food options close by. I loved the whirlpool tub and the room was huge. The TV was big too. It was too cold for the pool, but it looked nice and clean. The hot tub was not working. Breakfast was the usual.
Read more
Review collected in partnership with Best Western
Response from HeritageHG, General Manager at Best Western Heritage Inn
Responded 5 Oct. 2018
Hi R8301KXmichelled , Thank you for taking the time to share your prestige opinion on Best Western Heritage Inn Concord] with other community members. We take pride in giving outstanding service to every guests and we're overjoyed to receive your compliments and appreciation. We hope to see here again and please bring all your friends and family. We will ensure they all enjoy the same quality of service as you have. Sincerely Management
Read more
Nice hotel. My boyfriend and I aren’t to picky. We didn’t spend much time in the room except to sleep. The breakfast was surprisingly good! His family also stayed there and they liked the stay as well.
Read more
Review collected in partnership with Best Western
Response from HeritageHG, General Manager at Best Western Heritage Inn
Responded 21 Nov. 2018
Dear Juanita R Thank You very much for taking your valuable time out and leaving a review for us. We are glad that you and the family enjoyed your stay. We would love to welcome you back anytime in future should your need arise for accommodation. Again, thank you very much. Yours Sincerely Management
Read more
I've never written a review before but felt the need to share that several days after my stay in late Oct 2018 I had fraudulent charges on my credit card and had to close the account. Stay was satisfactory. Room seemed clean and unremarkable. Interaction with staff was friendly
Read more
Stayed two nights end October. Chose it, as it was reasonably priced, it was in the area we needed to be in to visit friends, and I am a BW member. Motel is ok, room was ok ( though We had ants in the bathroom), but not the standard I usually find at BW. Breakfast was included
Read more
Response from HeritageHG, Manager at Best Western Heritage Inn
Responded 1 Nov. 2018
Dear Odyssey49057644715. Thank you very much for leaving a feedback regarding you stay at the hotel. However, I am very much disappointed to hear that you had to go through such a situation where your credit card information was stolen as you claim. Let me assure you that we take these types of matters very seriously and will be thoroughly investigated by the law enforcement. Just to let you know and our future guests information, we have implemented some security measures and added some extra technology where you will not have to hand your credit card to any staffs during check - in process. The card will be in your possession and either swipe or insert chip by yourself. On the back end, our computers have security measures where no one will be able to access your credit card information. Again, I thank you very much for leaving a review and at the same time apologize for the inconvenience. Sincerely Management
Read more
Previous
Album Categories
All photosTravellerRoom & SuitePool & BeachDining Business Centre & Event Rooms
Bed bugs
Bed bugs
sharing my room with Mickey Mouse
someone STABBED the bathroom door
bathroom
PreviousNext
123
how old do you have to be when checking in? -a 19 year old
I think it is 18, but I am not sure.
1 vote
Show all answers
Quiero cancelar una reservacion, donde lo hago?
You may call the hotel so we can check your reservation.We do have a 24-hr cancellation policy.
0 votes
They do not have the safe box neither their windows have latches. Stay away! This hotel might look ok but you can get robbed. NOT SAFE AT ALL.
0 votes
Show all answers
Hello! Yes. we do provide a safety deposit box at the Front Desk and we have a Business Center by the Lobby that you may print your boarding pass without any charges.Thank you.
0 votes
"Pick a room on the first level for easy access to the lobby and parking lot. Fast food chains next door!!"
"First floor looks better, but there is no elevator."
"maybe the 2nd floor rooms would be quieter if no noisy pipes"
"Ask for a room away from the stairs to get a quieter room."
"First floor by the pool"
PreviousNext
1234568
PRICE RANGE
USD 109 - USD 171 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
best western heritage hotel concordbest western concordconcord best western
FORMERLY KNOWN AS
BEST WESTERN Heritage Inn
LOCATION
United StatesCaliforniaConcord
NUMBER OF ROOMS
121
Is This Your TripAdvisor Listing?
Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more. Claim Your Listing