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Crowne Plaza Los Angeles - Commerce Casino

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Traveller (88)
Room & Suite (69)
Dining (10)
Overview
  • Excellent27%
  • Very good37%
  • Average22%
  • Poor5%
  • Terrible9%
Travellers talk about
“poker players”(12 reviews)
“valet parking”(28 reviews)
“citadel outlets”(9 reviews)
AMENITIES
Free Wifi
Free Parking
Breakfast Buffet
Pool
Non-Smoking Rooms
Restaurant
Room Service
4 Star accommodation
All hotel details
Additional information
Offers from Crowne Plaza Los Angeles - Commerce Casino
Special Offer: Book Direct and Save
Hotel deals
Offers from Crowne Plaza Los Angeles - Commerce Casino
Special Offer: Book Direct and Save
Hotel deals
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Rooms
2 Sep.3 Sep.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (272)
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231 results
Traveller rating
65
78
49
14
25
Traveller type
Time of year
LanguageEnglish
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65
78
49
14
25
Show reviews that mention
All reviewspoker playersvalet parkingcitadel outletsoutlet malllos angelesfront desk staffbusiness triprooms are bignon smokingstayed at this hotel for nightsfree shuttlecoffee makershuttle serviceper dayfresh fruitdowntown lasanta monica
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1 - 5 of 231 reviews
Reviewed 2 days ago via mobile

This was the worst experience I have ever had at an IHG property. The issues with my room were not taken care of properly and the desk staff was rude and unorganized. Ants all over our room, dirty bathroom & the water came out WHITE...More

Thank Rachel A
Response from Ingrid D, Manager at Crowne Plaza Los Angeles - Commerce CasinoResponded yesterday

Dear Guest I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience...More

Hotel's Favourite
Reviewed 1 week ago via mobile

We stayed at this hotel for 7 nights as a base for our stay in LA. It’s a good drive to Anaheim, 10 miles to Downtown, 15 miles to Santa Monica and overall has provided a great base without the need to move around. As...More

1  Thank AnselmColom
Response from Jamie M, Front Office Manager at Crowne Plaza Los Angeles - Commerce CasinoResponded 1 week ago

Thank you for your feedback and for choosing to stay with us. We appreciate your loyalty, we hope to have the opportunity to serve you again in the near future.

Reviewed 3 days ago

Really! No soap bar. Room doesn't appear clean. For the price, I would not book here again. To think that we were even upgraded to the Executive floor, I didn't think I would be leaving a bad review. There is a casino on the property....More

Thank rlavaran
Response from Ingrid D, Manager at Crowne Plaza Los Angeles - Commerce CasinoResponded yesterday

Dear Guest I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience...More

Reviewed 3 days ago

My colleague and I were traveling for business. We booked this hotel through Expedia for a NON-SMOKING and 2 full beds. We got confirmation from Expedia for the booking. We reached the hotel past midnight. We went to the check-in counter and Emily was at...More

Thank Andy S
Response from Ingrid D, Manager at Crowne Plaza Los Angeles - Commerce CasinoResponded yesterday

Dear Guest I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience...More

Reviewed 6 days ago via mobile

We stay here for one night. We couldn’t find a soap bar anywhere. I asked one of the cleaning ladies for one bar soap and she said they run out it like 2 weeks ago. 👎🏻 The room is clean, spacious. Noise! You can hear...More

Thank TheTfamily4
Response from Ingrid D, Manager at Crowne Plaza Los Angeles - Commerce CasinoResponded yesterday

I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the...More

View more reviews
About
Amenities
Top amenities
Free High Speed Internet (WiFi)
Fitness Centre with Gym / Workout Room
Pool
Room Service
Free Parking
Restaurant
Bar/Lounge
Spa
Hotel Amenities
Business Centre with Internet Access
Wheelchair Access
Room Service
Free Parking
Pets Allowed ( Dog / Pet Friendly )
Dry Cleaning
Meeting Rooms
Laundry Service
Concierge
Banquet Room
Multilingual Staff
Conference Facilities
Things to do
Fitness Centre with Gym / Workout Room
Pool
Restaurant
Bar/Lounge
Spa
Casino and Gambling
Hot Tub
Outdoor pool
Details
Price range
USD 177 - USD 256 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
USD 177 - USD 256 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Photos
Traveller (88)
Room & Suite (69)
Dining (10)
Pool & Beach (2)
Business Centre & Event Rooms (5)
Questions & Answers
Ask a question
cynthia c
30 September 2015|
AnswerShow all 3 answers
Response from Lance K | Reviewed this property |
No, not at least in the room I was in.
1
Vote
Jesus A
31 August 2015|
Answer
Response from Giovanni M | Property representative |
Hola Sr. Jesus, si hablamos español. favor de hacerme email sus preguntas a gmachon@cpcclacom, gracias y buen dia.
0
Votes
Room Tips
"Avoid. traveling pretend a lot that we dont have room available."
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"Choose another hotel"
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"The hotel is curved high odd side rooms (X21+) get a view of Downtown and mountains lower odd get mountains..."
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"Ask if it's under construction; if so, ask for a room as far from the work being done as possible."
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