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Stayed from 1/14 to 1/20 for business. Check in was fast, I was slightly disappointing that my room was not ready at 2pm. Check in is 3pm, but I've had good luck lately. No refrigerators come with the room, you will need to ask and...More
Response from Kent G, General Manager at Sheraton Cerritos Hotel at Towne CenterResponded 27 January 2017
Thank you for your recent visit. While I am happy to know that you enjoyed our location and accommodation, I apologize for the malfunctioned refrigerator. Wish I would’ve known during your stay so that we could replace one for you. Please do not hesitate to...More
Overall had a great experience there. Only reason not a five star is our room was not ready on time, had to wait 15mins which is not that big of a deal. They gave us free breakfast buffet which was very nice. Rooms were great,...More
Thank Brian M
Response from Kent G, General Manager at Sheraton Cerritos Hotel at Towne CenterResponded 17 January 2017
Thank you for sharing your experience with us. I apologize for not having your room ready on time, but I’m glad that you enjoyed the complimentary breakfast. Thank you for recommending us! Look forward to your next visit.
Platinum member. I did not get upgraded, Received free buffet breakfast. Room is OK. There is only one power outlet at the desk. I have to crawl under the desk to plug in the computer. No refrigerator. Close to shopping.
Breakfast was free for me....More
Thank Tom Y
Response from Kent G, General Manager at Sheraton Cerritos Hotel at Towne CenterResponded 13 January 2017
Thank you for your feedback, and thank you for choosing Sheraton Cerritos. I am glad you enjoyed our location and service. The Make a Green Choice program is a great way to earn points, I am pleased that you participated. Now that Marriott Rewards can...More
There are not a ton of really nice hotels nearby the Sheraton in Cerritos and as a result it hosts many giant wedding receptions. Yet despite the incredibly loud lobby, the room was quiet large clean and nice with nice views. I would return.More
Response from Kent G, General Manager at Sheraton Cerritos Hotel at Towne CenterResponded 21 December 2016
Thank you for your feedback. I’m happy to know that you would return to us! Our hotel is pretty popular for social events because of the location and a large function space. Your comfort in the guest room is important to us and it looks...More
I always stay in Sheraton or other SPG hotels during my vacations but this Sheraton in Cerritos is the worst. I will never ever stay in this hotel again. The room Cleaners are lousy they don't clean the room properly and worst they don't re...More
Response from Kent G, General Manager at Sheraton Cerritos Hotel at Towne CenterResponded 14 December 2016
Thank you for your comments. I apologize that we did not meet your expectations. Your review have been forwarded to the appropriate Departments concerned.
USD 144 - USD 260 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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