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Sheraton Carlsbad Resort & Spa

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5420 Grand Pacific Drive, Carlsbad, CA 92008
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveller (427)
Room & Suite (209)
Pool & Beach (100)
Payments made by partners impact the order of prices displayed. Room types may vary.
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • Hand sanitiser available to guests & staff
  • Regularly sanitised high-traffic areas
Updated 29/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Sheraton Carlsbad Resort & Spa
Updated 29/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#21 of 42 hotels in Carlsbad
Location
Cleanliness
Service
Value
Travellers' Choice
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Situated close to the California coastline between Orange County and San Diego adjacent to LEGOLAND California, Sheraton Carlsbad Resort & Spa is a refreshing Carlsbad resort that provides an idyllic retreat in a charming coastal community. Onsite we have over 70,000 sq ft of event space for weddings, corporate events and meetings. This San Diego area hotel is the perfect location for everything!
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Room & Suite (209)209
Full view
Property amenities
Parking
Free internet
Pool
Fitness Centre with Gym / Workout Room
Bar / lounge
Children Activities (Kid / Family Friendly)
Pets Allowed ( Dog / Pet Friendly )
Business Centre with Internet Access
Wifi
Paid wifi
Hot bath
Outdoor pool
Heated pool
Sauna
Restaurant
Breakfast available
Breakfast buffet
Conference facilities
Banquet room
Meeting rooms
Spa
Baggage storage
Concierge
Convenience store
Non-smoking hotel
Dry cleaning
Laundry service
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Room features
Air conditioning
Private balcony
Room service
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Park View
Hotel links
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1468Reviews31Q+A100Room tips
Traveller rating
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Bree Nicole wrote a review May 2021
10 contributions3 helpful votes
Amenities are cool, which is why I didn't flat out give them one star rating... One negative experience you may think, okay maybe they're having a bad day right? NOT HERE! In my first experience traveling here last year, I was with my mother. When checking in, I asked if we could be closer to the elevator... We arrived early at 2pm and another family member had already check in. The staff, a male and female, working the desk seemed to be rushing through our check in process and instead of saying a closer room was not available due to us checking in early just said NO.. never even offered for us to wait until their guaranteed check in time for the closer room. The female who was not even checking us in was speaking very defensively and Spencer (I think this was his name) who I believe was the then Front office supervisor was very kind and gave us all of our options and checked us into a room with no issue. Flash Forward I decided to try them again despite the negative interactions of our first visit. The staff here is not knowledgeable about their rules and regulations. Every person will tell you something different about their operations and offer no consistency! I asked about paying for a reservation in advance and was told that I could but once I called back to do so (I believe I spoke to AlanI?) i was told I'm conducting fraudulent interactions and that Marriott does not do fraud business. We had 8+ rooms booked for the weekend and this level of unprofessionalism was unsettling. I spoke with Joseph the General Manager and reported this interaction and his standoffish attitude and nonchalant response forced me to cancel my reservations as well as the other members who had booked here. The staff here has little to no rapport with guest and are not friendly whatsoever including the GM. They only care if you are spending money and not about Providing the service we have all grown to love staying at Marriott properties. At this point their only perk is being walking distance to Legoland because with this poor level of service you don't stay here to get the memorable Marriott stay! I will never return to this hotel and have had family members who I shared my experience with say the same after also having negative experiences here! I will look for neighboring Marriott hotels but will stray far away from this Westin/Sheraton for as long as the staff seeks no improvement and keeps their lack of customer centric environment! I would not recommend this property to anyone.
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Date of stay: May 2021Trip type: Travelled with family
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brumanswaves11 wrote a review Apr 2021
El Segundo, California6 contributions2 helpful votes
We were very optimistic about our stay after the past reviews. But unfortunately no. Our first night we waited 40 minutes for wine glasses we asked for. Then I noticed no do not disturb sign. I had to wait till morning to get one. Next day we woke up to notice no coffee cups to make coffee. After asking for coffee cups to be brought up it took a second call and 20 minutes. Talk about a bad start to the day for those coffee people. Then at the pool we were treated very rudely at the ice cream place, I think we were taking a reasonable time to buy. I understand kids should not be at the bar. THEN DONT PUT ICE CREAM PLACE AT BAR.... SEEMS STUPID ...... Then after going to town for the day and coming home super tired we were welcomed by a stack of dirty laundry blocking our door. Yes other people's dirty laundry. I am sorry but after paying a lot to stay, the resort fee, the most expensive parking in the area for sure.... You just expect more. Shame on you sheraton. And we still have one night to go... Just am to angry to sleep , needed to vent to get this off my chest. Thanks a lot for ruining a trip away with the wife that was supposed to be relaxing....
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Date of stay: April 2021Trip type: Travelled as a couple
1 Helpful vote
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Response from Pamela Mondala, Owner at Sheraton Carlsbad Resort & Spa
Responded 20 Apr 2021
Dear brumanswaves11, Thank you for taking the time to rate your stay with us and providing valuable feedback about your experience. We are truly sorry to hear your experience did not meet expectations; this is not how we wish for our guests to experience their stay with us. We appreciate the feedback that you provided and will take this information to further improve our services. Should you have any other concerns that you wish to share with us, we welcome you to call our front desk. We hope we can welcome you back to our resort again and turn this poor experience into a better one for you. Sincerely, The Sheraton Carlsbad
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Lauren J wrote a review Mar 2021
Los Angeles, California5 contributions7 helpful votes
First off, I have to stay that I have been a long time supporter of Sheraton hotels--from way back when they were with the original Starwood group. As such, I'm sad to write this review about this property. We stayed at this hotel a few months ago. The hotel has lots of potential--excellent location and the grounds used to be beautiful. The management, starting with the top hotel general manager, are completely anti-social and lack any level of proper customer service skills. They are cold, distant, and just depressing--esp the general manager. They don't know how to engage and make customers feel welcomed. The beds are extremely uncomfortable. The mattresses are the worst quality mattresses I have ever felt. The hotel leaves trash out in the common areas and they don't do frequent trash collection, which causes lots of flies and terrible odors to accumulate in the hallways. The pool "staff" are completely incompetent. We had to wait an extra 45 minutes one time for an attendant to simply show up for work. They charge a completely ridiculous parking fee, even though they are in the middle of nowhere and at the very least self-parking, should be free. Their ice cream shop was completely out of ice cream on two of the days we were there. I have pictures reflecting all these and I will upload them soon. All in all, I am sad to say that we will never be back here--at least not until they make major changes in the management/operation of this property. Oh, and on top of the $400 per night rate and parking, they also charge a resort fee, which essentially includes nothing--esp. during CoVid. Very sad.
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Date of stay: September 2020
Value
Location
Service
Room Tip: Stay elsewhere. The mattresses are extremely uncomfortable.
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1 Helpful vote
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Response from Pamela Mondala, Owner at Sheraton Carlsbad Resort & Spa
Responded 3 Mar 2021
Dear IslandMama779, Thank you for taking the time to review our property and leaving us with your valuable feedback. We are truly sorry to hear that your experience did not meet The Sheraton Carlsbad Experience. This is not the type of experience we wish for our guests. We want to assure you that your feedback is very important to us and will be used as a teachable moment for our team. We also would like to explain that our $24 parking fee per night includes parking at the property and for our overnight security that patrols the parking lot and property every night to keep the area secure. Nothing is more important to us than regaining your trust. If you would like to discuss your concerns with us in further detail we welcome you to kindly email us at info@sheratoncarlsbad.com with your number and the best day and time for you and we will follow up then. We hope to welcome you back so that we can turn this poor experience into a better one for you. Sincerely, Pamela Mondala Marketing Coordinator
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Jason C wrote a review Sep 2020
La Habra, California, United States55 contributions13 helpful votes
Our family stayed at Sheraton Carlsbad for a short getaway during the Labor day weekend and had some negative experiences through out the stay. First of all, the smoke alarm in the next room went off during the night at approximately 1:30 a.m. Had to call the front desk and it took over 15 minutes for them to send someone to find the problem. Sound insulation in the room is horrible. You can basically hear anyone's conversation at the hall way even with the door closed. The swimming pool regulation needs improvement. I stayed at a resort in Palm Spring owned by Marriott last month and the pool usage is 2 hrs limit per family. This gives the staff a chance to fully sanitized the pool area in between and a chance for all the guests to enjoy the pool. However its first come, first served basis with no time limits. Once the pool fills up to the limit, they will take your name down and contact you by text which is usually a few hours later. In our case, over 3 hrs. I did any cleaning at all during my time at the pool. Pool opens at 11 am and line to the pool already start forming at 9am. By approximately 1015 am, if you are not in line, it will be at least a few hrs before they text you for any availability. I feel that hotel management needs to improve the pool rules for the better enjoyment of the guests. Now to the positive side, hotel staff were all friendly and helpful. Lunch at 7 Mile Kitchen was great. I think that once the improvements are made, it will be a better resort.
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Date of stay: September 2020
1 Helpful vote
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Response from Pamela Mondala, Owner at Sheraton Carlsbad Resort & Spa
Responded 21 Sep 2020
Dear jasonc344, Thank you for taking the time to provide us with your feedback. We’re happy to hear that you enjoyed your lunch at 7 Mile Kitchen, but saddened to hear your Labor Day weekend was not as relaxing as it should have been for you. Your feedback is very important to us as this allows for us to improve our services to provide you with a better experience next time. We do hope you’ll give us another opportunity to welcome you back so that we can provide you with the five-star experience that you deserve. Warm Regards, Pamela Mondala, Marketing Coordinator
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JPSallinger wrote a review Sep 2020
California1 contribution1 helpful vote
On a record breaking day for weather our room's AC was out! Oddly it became a communal thing, as the whole floor did not have any AC. We found a Silverfish bug in our bed and worse, trash out in main entrance was piled in the receptacle and never collected. If you're going to mention the term "capacity" and only have a certain amount of staff, and not give focus to the patrons, at least mind your trash... There was a lack of organization keeping the amount of people within "capacity" in their pool, and some of their rules really didn't make sense, for ex. you had to purchase a food item w every alcoholic beverage. So buy 5 drinks per one food item, but try their house made BBQ chips w bacon dip. That was the only highlight of our stay and really the reason for the second star.
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Date of stay: September 2020
Location
Cleanliness
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1 Helpful vote
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Response from Pamela Mondala, Owner at Sheraton Carlsbad Resort & Spa
Responded 21 Sep 2020
Dear 778jps, Thank you for taking the time to provide us with your feedback. We are truly sorry to hear that you were disappointed with your stay with us. We would also like to apologize for the inconveniences that you experienced during your stay. In regards to purchasing food with alcohol, due to CoVid-19, San Diego County regulations require that alcoholic beverages must be accompanied with food purchases. We understand how frustrating this must have been for you and again apologize for the inconvenience. We hope you will give us another opportunity to welcome you back and provide you with a better experience. Warm Regards, Pamela Mondala, Marketing Coordinator
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PRICE RANGE
USD 195 - USD 337 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
sheraton carlsbad hotel carlsbad, carlsbad sheraton
LOCATION
United StatesCaliforniaCarlsbad
NUMBER OF ROOMS
169
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Frequently Asked Questions about Sheraton Carlsbad Resort & Spa
Which popular attractions are close to Sheraton Carlsbad Resort & Spa?
Nearby attractions include Museum of Making Music (0.8 km), Carlsbad Premium Outlets (1.1 km), and Sea Life Aquarium (0.7 km).
What are some of the property amenities at Sheraton Carlsbad Resort & Spa?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at Sheraton Carlsbad Resort & Spa?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Sheraton Carlsbad Resort & Spa?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Sheraton Carlsbad Resort & Spa?
Yes, parking is available to guests.
What are some restaurants close to Sheraton Carlsbad Resort & Spa?
Conveniently located restaurants include Ruby's Diner, Bricks Family Restaurant, and Karl Strauss Brewing Company.
Are there opportunities to exercise at Sheraton Carlsbad Resort & Spa?
Yes, guests have access to a pool, a fitness centre, and a sauna during their stay.
Are any cleaning services offered at Sheraton Carlsbad Resort & Spa?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Sheraton Carlsbad Resort & Spa?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Sheraton Carlsbad Resort & Spa offer any business services?
Yes, it conveniently offers a business centre, meeting rooms, and a banquet room.
Are there any historical sites close to Sheraton Carlsbad Resort & Spa?
Many travellers enjoy visiting Leo Carrillo Ranch Historic Park (7.1 km) and St. Michael's by-the-Sea Episcopal Church (5.0 km).