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Best Western Plus Capitola By-The-Sea Inn & Suites

715 reviews
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Traveller (23)
Room & Suite (9)
Dining (3)
Overview
  • Excellent65%
  • Very good27%
  • Average6%
  • Poor1%
  • Terrible1%
Travellers talk about
“santa cruz”(99 reviews)
“mini suite”(18 reviews)
“waffles”(44 reviews)
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Hotel
Suites
2.5 Star Hotel
All hotel details
Offers from Best Western Plus Capitola By-The-Sea Inn & Suites
Special Offer: BOOK DIRECT & SAVE
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Rooms
11 Mar.12 Mar.
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (715)Write a Review
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Traveller rating
446
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12
5
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446
193
42
12
5
Show reviews that mention
All reviewssanta cruzmini suitewafflesbreakfast sandwichescookiespool and hot tubvery friendly and helpful staffhard boiled eggsgreat place to stayrooms are nicewithin walking distancepleasure pointfront desk staffhome away from homebreakfast roomshort drivefree breakfast
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11 - 15 of 698 reviews
Reviewed 24 December 2017

This is a nice place to stay, although a good little walk into town; we found this place perfect on a recent stay. Staff is very friendly and helpful. Breakfast was OK, but we went down the street to the many coffee shops for breakfast.More

Thank drastler
Response from Kent B, General Manager at Best Western Plus Capitola By-The-Sea Inn & SuitesResponded 26 December 2017

Dear drastler, Thank you for your feedback, especially about our friendly and helpful staff. We strive to offer our guests a comfortable room and an enjoyable experience but seem we felt short during your stay as your overall score was three. Please accept our sincere...More

Reviewed 24 December 2017 via mobile

While traveling home for the holidays my furry friend (Geo the dog) was lost. Unbeknownst to us Geo made his way into the front lobby in the early morning hours. To our surprise we realized later that morning our 11 month old dog was missing....More

Thank Tom C
Response from Kent B, General Manager at Best Western Plus Capitola By-The-Sea Inn & SuitesResponded 26 December 2017

Dear Tom, Thank you for staying with us at the Best Western Plus Capitola. We are very happy to know that Geo, your amazing German Shepard and Husky mix, was able to be reunited with you. I was personally very pleased to care for Geo...More

Reviewed 22 December 2017

The hotel is in a very nice and quiet location. The staff is very friendly and helpful. Our room was clean and comfortable with with a great layout. We asked the hotel staff about a restaurant near by and he said we wouldn't be disappointed....More

Review collected in partnership with Best Western
Thank dennisv356
Response from Kent B, General Manager at Best Western Plus Capitola By-The-Sea Inn & SuitesResponded 24 December 2017

Dear Dennis, Thank you for sharing your comments with us regarding your stay with us. I am happy to hear you enjoyed the service you received from members of our team. Additionally, we are pleased to know you enjoyed cleanliness of the hotel and the...More

Reviewed 21 December 2017

We needed a place to stay for one night. This hotel offer a great price and location; walking distance to theater, restaurant and grocery store. Minutes from Hwy 1. The staff is super friendly, hotel is clean, environment quiet. Highly recommend this placeMore

Review collected in partnership with Best Western
Thank jlspiegel
Response from Kent B, General Manager at Best Western Plus Capitola By-The-Sea Inn & SuitesResponded 24 December 2017

Dear jlspiegel, Thank you very much for submitting a guest review. Our team strives to ensure that every guest is cared for, valued, and respected. We are thrilled that you enjoyed the service, location and accommodations. We hope that you will continue to stay with...More

Reviewed 20 December 2017

Fantastic service and super clean. All my family stays here when we visit. Fantastic!! Great location and also the staff was courteous and extremely helpful when our flight was delayed for several hours !More

Review collected in partnership with Best Western
Thank P5874EBhelenf
Response from Kent B, General Manager at Best Western Plus Capitola By-The-Sea Inn & SuitesResponded 22 December 2017

Dear P5874EBhelenf, Thank you for taking the time to share your comments regarding your recent stay. It was a pleasure to receive your comments and to learn of your appreciation of our hotel and with the quality of service you received from our staff. I...More

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About
Awards & Recognition
GreenPartner
Certificate of Excellence
Amenities
Top amenities
Pool
Free High Speed Internet ( WiFi )
Free Parking
Spa
Breakfast included
Fitness Centre with Gym / Workout Room
Hotel Amenities
Business Centre with Internet Access
Free Parking
Breakfast included
Meeting Rooms
Laundry Service
Multilingual Staff
Self-Serve Laundry
Dry Cleaning
Room amenities
Air Conditioning
Microwave
Things to do
Pool
Spa
Hot Tub
Fitness Centre with Gym / Workout Room
Heated pool
Outdoor pool
Details
Price range
USD 127 - USD 280 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
USD 127 - USD 280 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Suites, Non-Smoking Rooms, Family Rooms
Add Photo Photos
Traveller (23)
Room & Suite (9)
Dining (3)
Pool & Beach (2)
Business Centre & Event Rooms (1)
Questions & Answers
Ask a question
jerryfarber17
24 November 2017|
AnswerShow all 2 answers
Response from Jwash24 | Reviewed this property |
That is definitely something you need to work with the hotel directly. What I can share with you is you won't be disappointed if you book your rooms at this location. Staff is super friendly, hotel is very clean, rooms are... More
0
Votes
Daniel L
6 March 2017|
Answer
Response from Kent B | Property representative |
We don't have any balconies at our property. Thank You, Jason Raney General Manager
0
Votes
David S
23 January 2017|
AnswerShow all 3 answers
Response from Kent B | Property representative |
Yes. Our two room suites have a king bed in one room and 2 queen size beds in the other room. Your welcome to come and take a look at the room as long as they are vacant. Thank You, Jason Raney General Manager
0
Votes
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Room Tips
"Towards the back would be quieter."
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"3rd floor - away from street"
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"No advice to offer"
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"Odd numbers in the 20's overlook the pool."
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