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Izumikyo, Niseko-cho, Abuta-gun 048-1500 Hokkaido
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About

#10 of 40 Speciality lodging in Niseko-cho
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Free internet
Internet
Shuttle bus service

Location

Full view
41Car recommended
Grade: 41 out of 100
26Restaurantswithin 1 km
1Attractionwithin 1 km
37Reviews1Q+A6Room tips
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Dan B wrote a review Jan. 2020
Sapporo, Japan1 contribution
I had a fantastic stay at Snowgum! I stayed for 2 nights. I'm a snowboarder from Canada. I've stayed in quite a few guest houses around Hokkaido and Snowgum was great. The staff were very friendly and helpful! I had a rental car and friends staying in a cabin nearby so I didn't need a lot of extra help and the staff went out of their way to make sure I had rides to the village and transit leaving, even when I didn't ask. My bed was premarked with my name which is nice in a guest house. In some other places I've had a bit of a problem sorting that out with the roommates at 2am when I arrive from a spirited night at the bar. I ended up leaving a few of my personal items around outside of the room by accident and they were organized and returned to me without any problems, even thought it was my fault. The room, common rooms, bathroom, and showers were clean and well organized. Breakfast was great. I'd stay here again!
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Date of stay: January 2020
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Leaners83 wrote a review Jan. 2016
Clare, Australia33 contributions23 helpful votes
Recently stayed at Snowgum for 6 nights with a friend. We spent 5 nights in a 4 bed dorm, and 1 night in a twin room. I would have liked to rate it higher, but I will go into a bit of detail here. First, the positives: - the owners showed up a few days and in they were absolutely lovely - quick walk (1 minute) to the shuttle bus which takes you to the slopes. You can also walk into the village in about 15 minutes. - beds and bedding extremely comfy - other guests were pleasant and good to chat with - homey atmosphere, two lounges - clean/tidy - lodge shuttle which picks you up on arrival, has two daily early runs to the ski area for "first tracks", drop off and pick up each evening to the village at 6:30 and 10:30 pm Unfortunately, the less than stellar review was mainly brought upon by the young staff members. My friend and I are professionals and appreciate good customer service. We started off on the wrong for when my friend decided to change beds in the dorm (from one top bunk to the other) in order to avoid stepping on our roommates head (he was sleeping the wrong way around in the bed, so his head was right where the ladder was). She informed the staff the next morning that she had done this, and it caused an uproar about "the system" and how inconvenient this was...we were also told that it would be impossible to change to two bottom bunks once our roommate left because of this mysterious system. We were made to feel like we had caused a huge amount of trouble. This was brought up again a few days later which was highly unnecessary as it had already been dealt with. When my friend suggested she could just change the bed numbers around, she was told bluntly "That's not the point". A further fuss was made when we mistakenly thought check out was 11 instead of 10 am. Luckily the owner was there and was very helpful and didn't seem to think this was the catastrophe that the young staff made it out to be. We also managed to have our room empty by 10:15 am despite the error. I would suggest that the young staff require some training in customer service and how to interact with guests. We truly did not act inappropriately during our stay and sadly this did mar the experience. Also, the provided breakfast had big crunchy eggshells in the scrambled eggs. Please feel free to peruse my other reviews, I am generally very positive and honest and felt it was necessary to let people know the good and the bad about our stay.
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Date of stay: January 2016
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QldTom wrote a review May 2015
2 contributions1 helpful vote
This was my first time visiting Japan and Niseko, and the facilities were great. We were in the villa for about a week with some family friends and it was a perfect set up - it even had heated carpet. The staff were also very helpful and willing to assist where ever they could which made the stay much more pleasant. The lodge is a short shuttle ride to the ski slopes so I would definitely recommend for people visiting Niseko!
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Date of stay: January 2015Trip type: Travelled with friends
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Kellee W wrote a review May 2015
Lake Placid, New York1 contribution
This was a great experience. We found our accommodations to be very agreeable, all while the staff was very personable and helpful. The location was good (Just a short shuttle to the ski resorts). We hope to be back soon!
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Date of stay: February 2015
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Trip type: Travelled as a couple
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Brent T wrote a review Mar. 2015
Melbourne, Australia5 contributions
+1
The folks at Snowgum ( and Ramat ) sure know how to look after their guests! My second visit and it just keeps getting better. The worlds best snow, food and service can be found at Niseko, but what good is it without friendly affordable accommodation? Staying out at Snowgum provides a great quiet base with the busyness of Hirafu just a ten minute walk away. The best of both worlds. I did find one big problem though: beware - after such a relaxing break, going back to work has never been so hard. Sue, Allan, Katie, Sarah, Will, Alex, Leanna, Mitzi and Gary all work so hard to provide their guests with the best ski holiday possible. They obviously enjoy what they do, which produces a great atmosphere for the guests. Bring on next year!
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Date of stay: December 2014
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Trip type: Travelled with friends
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LOCATION
JapanHokkaidoAbuta-gunNiseko-cho
NUMBER OF ROOMS
18
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Frequently Asked Questions about Snowgum Lodge
Which popular attractions are close to Snowgum Lodge?
Nearby attractions include ST-Gallery Niseko (0.6 km).
What are some restaurants close to Snowgum Lodge?
Conveniently located restaurants include Niseko Ramen Kazahana, Tsubaratsubara, and Graubunden.