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07/05/2017 08/05/2017
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    Extended Stay America - Los Angeles - Burbank Airport

    2200 W Empire Ave, Burbank, CA 91504-3405
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    May 7
    May 8
    1 room, 2 adults, 0 children
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    Traveller (21)
    Room & Suite (11)
    Dining (2)
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    Overview

    • Excellent24%
    • Very good25%
    • Average17%
    • Poor12%
    • Terrible20%
    Travellers talk about
    “grab and go” (10 reviews)
    “hook burger” (2 reviews)
    “nearby train” (2 reviews)
    Free Wifi
    Free Parking
    2.5 Star Hotel
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    Rooms
    7 May8 May
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    1 room, 2 adults, 0 children
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    Write a Review
    Reviews (174)
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    1 - 5 of 174 reviews

    Reviewed 5 days ago via mobile

    Was not impressed. We did not have washcloths in our room, there is no ice maker throughout the building because of ice trays in freezers. Our comforter was stained, even at the top so it wasn't hiding. When we asked for an amenity we were...More

    Thank Rebecca M
    Response from 00esa, General Manager at Extended Stay America - Los Angeles - Burbank Airport

    Rebecca, I was disheartened to read that we did not live up to your expectations, and we are truly sorry for the service issues you encountered during your stay. We are committed to delivering the most excellent service and accommodations for all of our guests....More

    Reviewed 1 week ago

    Where to begin, well the nice things: they held our luggage both before check in and after check out. Good location as far as shopping and food needs however that's about it. The hallways were FILTHY. We found garbage all over the floor and after...More

    Thank hmlphoenix
    Response from 00esa, General Manager at Extended Stay America - Los Angeles - Burbank Airport

    Thank you for the feedback of your recent stay. I was very disappointed to see that your comment referenced the description of our hotel as "filthy". Our promise to our guest includes a commitment to providing a clean, good environment and I am very sorry...More

    Reviewed 1 week ago

    I was booked here for a business trip. The staff seemed very nice when I spoke with them but there was no action behind there nice smile. I arrived to find there were no cups plates or silverware in the room. I asked the front...More

    Thank Rambleontr650
    Response from 00esa, General Manager at Extended Stay America - Los Angeles - Burbank Airport

    Please accept my apologies for the issues you experienced during your stay at our hotel. We take great pride in the service and cleanliness of our hotel, but we are so sorry we failed while you were here. My staff and I are taking steps...More

    Reviewed 1 week ago via mobile

    Sadly, this old friend is decaying by the day and no longer worth the low (for the LA area) price. The staff is still tops, but the property is unkempt and dirty. I found an eggshell in my room that may date back to the...More

    Thank Channel70Productions
    Response from 00esa, General Manager at Extended Stay America - Los Angeles - Burbank Airport

    Please accept my apologies for the experience you shared in your feedback. I am disappointed to see that you encountered cleanliness issues in your room. We take pride in providing a clean, fresh environment for our guests, and I am sorry we overlooked something during...More

    Reviewed 10 March 2017

    I have stayed numerous times at different Extended Stays due to the cost efficiency and amenities that are offered. This is my first time writing a negative review about it however. We took a few days off to go to Universal and explore the area...More

    Thank Brittney W
    Response from 00esa, General Manager at Extended Stay America - Los Angeles - Burbank Airport

    Please accept my personal apology for the issues you identified at our front desk and in your suite. We take your comments seriously and will use them as a training tool to ensure we consistently deliver a great stay for future guests. We hope you...More

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    About
    Amenities
    • Top amenities
    • Free Parking
    • Free High Speed Internet ( WiFi )
    • Hotel Amenities
    • Free Parking
    • Self-Serve Laundry
    • Room amenities
    • Microwave
    Details
    • Price range
    • USD 126 - USD 173 (Based on Average Rates for a Standard Room)
    • Hotel class
    • Room types
    • Kitchenette ,
    • Non-Smoking Rooms
    Photos
    Traveller (21)
    Room & Suite (11)
    Dining (2)
    Hotel & Grounds (14)
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    Nearby Attractions
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    Questions & AnswersAsk a question
    Arne P
    Guest can go in anytime at the hotel?
    8 June 2016|
    Answer Show all 2 answers
    Response from Leif D | Reviewed this property |
    I would try to not go to this hotel anytime. It is a steaming dump.
    0
    Votes
    LTAYLORTempe_AZ
    Do you offer a shuttle from/to the Burbank Airport?
    4 May 2016|
    Answer Show all 4 answers
    Response from Paymon B | Reviewed this property |
    No they do not
    0
    Votes
    dradia
    Does this hotel provide in-room Iron Box and Iron Board?
    23 October 2015|
    Answer
    Response from Anthony W | Reviewed this property |
    Yes they do
    0
    Votes
    Room Tips
    "Tips, Run run far away"
    Read review
    "Ask for QUIET ROOM when you make a reservation"
    Read review
    "no room; run far away"
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    "For quiet, get a room on the street side."
    Read review