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Portola Inn and Suites

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Traveller (65)
Room & Suite (21)
Pool & Beach (2)
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Overview
  • Excellent30%
  • Very good26%
  • Average19%
  • Poor10%
  • Terrible15%
1 Aug 2017
“satisfactory accomodations”
4 Jan 2018
“Absolutely PATHETIC”
Free Wifi
Free Parking
Breakfast included
Air Conditioning
Pool
Non-Smoking Rooms
Multilingual Staff
2 Star Hotel
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Rooms
6 May7 May
|
1 room, 2 adults, 0 children
Standard Room
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Reviews (276)
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121 - 125 of 247 reviews
Reviewed 25 April 2013 via mobile

I read a lot of reviews of how the rooms smelled of smoke, which was false. Our room had no smoke odor at all! The staff was friendly. The rooms were updated which was nice. They werebetter than expected since it was such a good...More

Thank chelseachloe09
Response from Guest R, Guest Relations Manager at Portola Inn and SuitesResponded 26 April 2013

Thank you for taking a moment out of your busy schedule to provide us with your feedback on your recent stay at Portola Inn and Suites. We are glad to hear that our hotel exceeded your expectations. By comments such as this one, we know...More

Reviewed 25 April 2013

Four of us booked individual rooms here on a business trip. We all found the location to be very convenient for our purposes and easy to find. The rooms were clean, spacious, and remarkably full featured for the price. Also, they have a strong wifi...More

Thank Bruce F
Response from Guest R, Guest Relations Manager at Portola Inn and SuitesResponded 26 April 2013

We are glad to hear that your stay here at Portola Inn and Suites was one of comfort and relaxation. And we would also like to thank you for providing us with your review. It's always nice to hear great comments about our property. As...More

Reviewed 18 April 2013

I read several reviews on Portola Inn & Suites. Its a MOTEL simular to Motel 6/Super 8. . Run down!!! I dont know what rooms the reviewers stayed in but our room was a dump. On the 2nd floor close to the front lobby. There...More

Thank Darlene R
Response from Guest R, Guest Relations Manager at Portola Inn and SuitesResponded 19 April 2013

Please accept our most sincerely apologies for the experience you encountered while at Portola Inn and Suites, and thank you for bringing this up to our attention. I will personally have a meeting with our team members and will request for them to be more...More

Reviewed 17 April 2013

We got a good deal of $50 per night for a four night stay. We were very pleased with the room overall but I have to tell about the problem I faced when we checked in. I had purchased a room and Disneyland pass package...More

Thank JABIII
Response from Guest R, Guest Relations Manager at Portola Inn and SuitesResponded 24 April 2013

Thank you for your feedback and for letting us know about the experience you encountered while staying at Portola Inn and Suites. Please accept our apologies as we have already taken the appropriate measure to make sure this does not happen again. We will also...More

Reviewed 2 April 2013

I booked a 2 night stay at this hotel for my brother and his family based on the reviews here. When he arrived after a long drive with his 2 small children and wife he was told his reservation had passed AND he'd been charged...More

1  Thank rbeauregard
Response from Guest R, Guest Relations Manager at Portola Inn and SuitesResponded 24 April 2013

We apologize for the inconvenience brought to you during your stay at Portola Inn and Suites. Please be aware that our policy, which is sent to you along with the booking confirmation, states that a one-night charge will be applied to those guest who do...More

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About
Amenities
Top amenities
Pool
Free Parking
Free High Speed Internet (WiFi)
Breakfast included
Hotel Amenities
Free Parking
Breakfast included
Multilingual Staff
Room amenities
Air Conditioning
Microwave
Things to do
Pool
Outdoor pool
Details
Price range
USD 92 - USD 151 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms
Details
Price range
USD 92 - USD 151 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms
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Traveller (65)
Room & Suite (21)
Pool & Beach (2)
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Room Tips
"Don't stay here. Not healthy or safe. Paid $406 and though I did not check in I was not refunded by..."
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"Do not stay here!"
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"Dont bring your family here. Area is dangerous."
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"Manager suggested we have a room where we can keep an eye on the vehicles."
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