The property itself is okay. It was the making of the reservation and attempting to correct an error that proved to be a total nightmare. This was supposed to be a simple one-night stay because of guests visiting. When I made the reservation online, somehow the DATE changed on me (I was booking on the Trevelodge site, not a third party). Yes, I should have caught this prior to completing the reservation, but correcting an error should not have been this much of a challenge. I first noticed the error when I received the confirmation email. I immediately tried to call the property but was unable to reach anyone after multiple tries. Since it was about 8:30 at night I thought maybe no one was available so tried again the next morning. I tried again to call the next morning and again had to make multiple calling attempts before finally reaching someone. However, the person who answered the call showed zero interest in wanting to help me at all and suggested I go online. When I went online to attempt to change, the site ultimately told me to call the property. So, I called the property back again and after a lot of runaround and several times of being told to "hold on" while they talked to someone else, Finally, I was told to call back later after she spoke to the Supervisor. When I called back, she tells me now that there will now be a $350 deposit required with no explanation - to me it just sounded like they were throwing out a ridiculous number to get me to go away. In complete exasperation, I left work early to drive to the hotel to hopefully get this straightened out. There were two male clerks on duty who took their time to even acknowledge I was there (I wasn't being difficult at all: I calmly went in hoping for a fresh start in this process). I explained that I was simply trying to change the date of my reservation and I was informed that the excessive deposit was because I had never stayed at this location. I told them that I HAD stayed either earlier this year or late last year, but apparently they were unable to find. At this point, I demanded to talk to the supervisor and he was able to work with me, explaining he was able to find my previous stay and they there would be no deposit required. After a couple of minutes talking with him, I thought we were finally settled. But I discovered when I went to check in the night of our stay, I was STILL charged a deposit - not the $350, but still ridiculous.…
Bed was really hard, blankets had stains and shower head was dirty. I was stuck staying there because it would have been too expensive to leave and I was around the area for business meetings and other events.
I was pleasantly surprised by this little travelodge. It was hidden and really quiet and clean. Not upscale luxury but it fit the bill and was clean and quiet and comfortable. The couple running it were friendly too. I will stay again!
Travelodge in Brea is a wonderful hotel for the value. Spacious rooms. Clean. Located right in downtown plenty of shopping and nightlife a quick walk away! Friendly helpful staff on hand 24 hours a day for all your needs. It sits in a hotel row of sorts with plenty of competition right next door even yet puts itself above and beyond all others in terms of value and quality
The owners were really polite and friendly when I came in March for work related meeting. The location is great with plenty of places to eat near by and the room was pretty clean. This place was worth every money I spent and I would definitely recommend this place.