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BEST WESTERN Big Bear Chateau

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BEST WESTERN Big Bear Chateau
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590 Reviews from our TripAdvisor Community

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Showing 568: English reviews
woodland hills, california
Reviewed 14 March 2017

The area is not really that great so for the area this hotel holds up. The thing that makes it better than the rest is the service, especially from the houseman Adrian as well as some of the front desk staff. One of the hardest working people I have met with such a great attitude. The food is decent, but...

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Helpful?
Thank Matthew G
Frannie E, Public Relations Manager at BEST WESTERN Big Bear Chateau, responded to this review

Thank you for taking the time to write a review about your visit. we greatly appreciate it and hope to this you again in the near future

Los Angeles, California
Reviewed 11 March 2017

I stayed here last January on a last-minute ski trip. The lobby decor was utterly charming, the staff was very nice and helpful, and I appreciated the free breakfast which was WAY more than I expected. The room was fine - standard for a Best Western, and we didn't spend much time in it. Great location - close to the...

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Helpful?
Thank LoriMacG
Frannie E, Public Relations Manager at BEST WESTERN Big Bear Chateau, responded to this review

thank you for taking time to write your review

Austin, Texas
Reviewed 8 March 2017

Frescoes in the lobby, crystal chandeliers and a weird elevator. Smaller rooms, comfortable beds. Included breakfast attempting to be good but not managing to be good. It's clean, with weird homey decor. Good for families and crowds I imagine but I doubt you'd want to do much else than sleep here. I would rent a cabin next time probably.

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Helpful?
Thank David S
Frannie E, Public Relations Manager at BEST WESTERN Big Bear Chateau, responded to this review

Thank you for taking the time to give us a review. We apologize for any inconvenience you experienced. Your comments are valued and we will try and fix the concerns that you have. We do hope you will give us another chance and hope to see you in the future.

Los Angeles, California
Reviewed 7 March 2017

Paid $300 bucks for a Saturday night stay. Worst hotel deal of my life. The wynn in Vegas is less than this, and let me tell ya this isn't the wynn. For $150 it would be worth it. Bad breakfast, noisy rooms, broken amenities, staff was just ok, but overall just not good for the amount I paid

Review collected in partnership with Best Western
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Thank Khatcher A
Frannie E, Public Relations Manager at BEST WESTERN Big Bear Chateau, responded to this review

Thank you for taking the time to give us a review. We apologize for any inconvenience you experienced. We will try hard to fix your concerns. We do hope you will give us another chance and come and stay with us in the future.

San Diego, United States
Reviewed 28 February 2017

Just great. I had a great time. The service was great. Solid bar staff. Great front desk service. Good views of the mountain and trees. The cleaning crew was thorough. Don't forget to tip. Will be staying there next time I go to Big Bear.

Review collected in partnership with Best Western
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Thank mauricioss2017
Frannie E, Guest Relations Manager at BEST WESTERN Big Bear Chateau, responded to this review

Thank you for taking the time to write a review with your experiences of our property. we hope to see you soon

Reviewed 27 February 2017

A really good mid-range hotel that's among the best in Big Bear. The room was really large and had some interesting french country furnishings, and most importantly, a gas fireplace that livened up the room. There was a nice balcony with a view through the trees of a parking lot. The bathroom had a jacuzzi tub and shower combo. The...

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Thank GeneSandbloom
Frannie E, Guest Relations Manager at BEST WESTERN Big Bear Chateau, responded to this review

Thank you for taking the time to give us a review and we look forward to your next visit.

Heswall, United Kingdom
Reviewed 26 February 2017

If you are allocated this room at check in - beware it is a lower level location located next to a noisy games room and gym and the head board of the bed shakes every time someone comes in or out of the side door it is next to, it is also approx 15-20 feet from the outdoor hot tub...

Review collected in partnership with Best Western
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Helpful?
Thank mallyboy2017
Frannie E, Public Relations Manager at BEST WESTERN Big Bear Chateau, responded to this review

We are sorry to hear that you were unhappy with the room location. We hope that you will give us another chance in a different location of the room property.

Reviewed 24 February 2017 via mobile

Compared to most cabins in Big Bear this was a great/clean place to stay. I did notice some areas where it was updated but overall nice. They had a hot tub in operation during the winter. I really enjoyed this amenity after a long day of snowboarding. The shower looked clean, they kept the room clean daily, and offered complimentary...

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Thank Lynnae222
Frannie E, Public Relations Manager at BEST WESTERN Big Bear Chateau, responded to this review

Thank you for taking the time to give us a review. We are happy that you had a nice stay with us. Hope to see you in the future.

Atascadero, California
Reviewed 22 February 2017

Numerous bathtub tiles were loose on the step landing and damaged and were held in place by blue painters tape. Complimentary hand/face lotion had evidence of being used; wasn't replaced during room cleaning.

Review collected in partnership with Best Western
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1Thank craigcC7913ZX
sherri h, Guest Relations Manager at BEST WESTERN Big Bear Chateau, responded to this review

Thank you for letting the front desk know at check out . Maintainence Manager unaware of situation and tiles were replaced the very next day and it is now in good shape.

New York City, New York
Reviewed 22 February 2017

You could hear neighbors' conversations word by word. You can't control room temperature. Fireplace did not work. They get away with all this because there are not many hotels and there is high demand. We will continue to rent cabins from vrbo. You pay more, but it is worth every penny.

Review collected in partnership with Best Western
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Thank aria52016
sherri h, Guest Relations Manager at BEST WESTERN Big Bear Chateau, responded to this review

We are saddened to hear that your experience was not satisfactory. We do try to make sure all of our guests have a pleasant experience

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Amenities

Highlights
  • Free Parking
  • Restaurant
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Suites
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Banquet Room
Official Description (provided by the hotel)
Discover this charming Big Bear Lake, California hotel-the closest full-service lodging to Snow Summit and Bear Mountain Ski Resorts. Welcome to the BEST WESTERN Big Bear Chateau, the perfect hotel for avid outdoorsmen and avid ski lovers alike. Located in inland Southern California, this Big Bear Lake hotel offers well-appointed guest rooms complete with a fireplace, pillow top mattresses, cable satellite television with Showtime and high-speed Internet access. The hotel offers an array of amenities including a seasonal outdoor heated swimming pool and hot tub, game room, fitness center, full business services and meeting/banquet facilities accommodating up to 140 people. The BEST WESTERN Big Bear Chateau also features the onsite Tiffany's cocktail lounge Serving a special food menu Friday and Saturday from 5:00-9:00 p.m. Guests staying at this California hotel will find themselves less than one mile from both Snow Summit and Bear Mountain Ski Resorts. The hotel also offers convenient access to outdoor activities such as hiking, golf, horseback riding, snowmobiling, fishing, sailing and skiing on Big Bear Lake. Less than ten miles away guests can also visit the Moonridge Zoo, Meadow Park and the Big Bear Convention Center. The BEST WESTERN Big Bear Chateau is ideal lodging for groups such as church camps, wedding parties or reunions taking place at Big Bear Lake. The city also hosts a variety of events including the Bear Country Fair, the Ride the Mountain Event, the International Chili Society Cook Off and the Big Bear Cowboy Gathering. The friendly, helpful staff at the BEST WESTERN Big Bear Chateau is ready to ensure a fun-filled memorable stay in Big Bear Lake, California. ... more   less 

Additional Information about BEST WESTERN Big Bear Chateau

Address: 42200 Moonridge Road, CA 92315-1814
Region: United States > California > Big Bear Region
Price Range: $140 - $292 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — BEST WESTERN Big Bear Chateau 3.5*
Number of rooms: 80
Reservation Options:
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Also Known As:
Best Western Plus Big Bear Chateau Hotel Big Bear Lake
Best Western Big Bear Lake
Big Bear Lake Best Western
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN Big Bear Chateau staff and other travellers.
4 questions
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Apple Valley, California
Las Vegas, Nevada
over a year ago

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Questions? Get answers from BEST WESTERN Big Bear Chateau staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Try not to stay with pets here. You'll be banished to the "Dungeon" rooms on the lower level.”
matthewgL9477HQ, 13 Mar 2017 | Read review
“None seemed better than others”
Y8701FRdavids, 7 Mar 2017 | Read review
“Top floor in the rear of the hotel.”
GeneSandbloom, 26 Feb 2017 | Read review
“Upstairs in the back of hotel, Overlooking the forest and pool.”
FamHistory, 13 Nov 2016 | Read review
“First floor rooms are excellant and have fireplaces, I am just sorry it was not colder!”
grslove, 3 Nov 2016 | Read review
5 of 5