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BEST WESTERN Big Bear Chateau

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BEST WESTERN Big Bear Chateau
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590 Reviews from our TripAdvisor Community

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Showing 568: English reviews
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Newcastle, Australia
Reviewed 1 week ago

Without a doubt this is the best BW that we have stayed at of the 38 Hotels in the USA. It is the first time that we have been able to have a dinner at a BW and the breakfast which was freshly prepared was excellent.

Review collected in partnership with Best Western
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Helpful?
Thank Robert K
Frannie E, Guest Relations Manager at BEST WESTERN Big Bear Chateau, responded to this review

Thank you for taking the time to write a review and give us a rating. We hope to see you again in the near future.

San Bernardino, California
HOTEL’S FAVOURITE REVIEW
Reviewed 26 January 2017

The staff at the BW Chateau are the best group of hospitality representatives I ever come across from Adrian who fixed our TV, to Fran who helped us the night we checked in, to the lady in the dining room who waited on us...everyone was helpful, courteous, and always provided a smile (which means alt to me). The room was...

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Helpful?
Thank Theresa K
About Hotel's Favourite Review
Frannie E, Public Relations Manager at BEST WESTERN Big Bear Chateau, responded to this review

Thank you very much for taking the time to write a review. We are happy that you had a nice time and we hope to see you back in the future.

Newport Beach, California
Reviewed 2 weeks ago

The pet friendly room was great and very comfortable for our dog. For the humans not as much. The bedding is old, tired and needs replacing. It was cold throughout the night and made sleeping impossible for me, so two nights without much sleep. They really need to work on the heating system. In the middle of the night the...

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Helpful?
Thank worldview2016
Frannie E, Guest Relations Manager at BEST WESTERN Big Bear Chateau, responded to this review

Thank you for writing a review and letting us know your concerns. We will try to fix these issues.

Fairview, Oregon
Reviewed 3 weeks ago

A really different hotel from the usual Best Western. restaurant and bar on site and a free breakfast included in price. Breakfast includes bacon and sausage and eggs made to order. Rooms are large and have fireplace. Antique furniture.

Review collected in partnership with Best Western
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Helpful?
Thank Vicki D
Frannie E, Public Relations Manager at BEST WESTERN Big Bear Chateau, responded to this review

Thank you for taking the time to write a review and rating. We are happy to hear that you had a good experience. We hope to see you again soon.

San Diego, United States
Reviewed 3 weeks ago

My stay at the Best Western was very enjoyable. We were able to check-in early by the very friendly front desk staff. We stayed in a room that had a comfortable king size bed, Jacuzzi tub and a fireplace. Only issue was there was no plug for the Jacuzzi tub so we improvised with a rag... worked fine.

Review collected in partnership with Best Western
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Helpful?
Thank elizabethtC4962GI
Frannie E, Public Relations Manager at BEST WESTERN Big Bear Chateau, responded to this review

Thank you for taking the time to give a rating and write a review for others to read. We are happy to hear you had a great experience at the hotel.

Reviewed 4 weeks ago via mobile

My family went there this weekend, great position and great value for money. only thing to fix is that they manage the heating and we were melting while sleeping!!! If we are back in big bear we will go back...breakfast is fine too included in the fare!

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Helpful?
Thank enrico r
Frannie E, Public Relations Manager at BEST WESTERN Big Bear Chateau, responded to this review

Thank you for taking the time to write a review. We will try to fix the issue with the heating system. Hope to see you soon.

San Diego
Reviewed 21 March 2017

I stayed here on a snowboarding trip with my son. We really enoyed our stay. The room was a good size, we has a fireplace in our room and everything was clean and tidy. I loved the classic decor throughout the hotel too. Breakfast also exceeded my expectations. Beside the usual continental breakfast, they had eggs, potatoes, sausage etc... Overall...

Review collected in partnership with Best Western
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Helpful?
Thank jacobmalish
Frannie E, Public Relations Manager at BEST WESTERN Big Bear Chateau, responded to this review

We are glad to hear you had a wonderful experience and thank you for taking the time to write a review. We look forward to seeing you again in the near future.

san clemente, United States
Reviewed 17 March 2017

It makes going skiing in Big Bear that much more fun! Right down the street from Bear Mountain. The staff are friendly and helpful. The rooms are clean, comfortable and affordable. The Chateau is great for the weekend and the breakfast is good too. If you don't want to drive all the way to Mammoth and spend 400 a night...

Review collected in partnership with Best Western
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Helpful?
Thank davidgY9946AV
Frannie E, Public Relations Manager at BEST WESTERN Big Bear Chateau, responded to this review

Thank you for taking the time to write a review and we are glad to see that you had a wonderful experience.

Zapopan, Mexico
Reviewed 15 March 2017 via mobile

It was a very bad experience, since the arrival, the person who attend us was not having any courtesy, she was actually having dinner, so I guess that was the problem, no smile, no welcome, no nothing.......the room is old and dirty, the fireplace was not working, air conditioning was not working, faucet of the shower was broken so we...

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Helpful?
Thank Juan Carlos V
Frannie E, Public Relations Manager at BEST WESTERN Big Bear Chateau, responded to this review

We apologize for what you experienced and the item has been now fixed. Thank you for letting us know. We will try harder to fix all issues and hope you will return and give us another try.

San Diego, California
Reviewed 14 March 2017

We stayed here with our two kids for a weekend to play in the snow. The location was convenient, close to the ski resorts, snow play, and a short drive to the Village. Our daughter loved that the hotel looked like a castle and the dining room had pink chandeliers. The room was clean and the breakfast was good. The...

Review collected in partnership with Best Western
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Helpful?
Thank Tracy A
Frannie E, Public Relations Manager at BEST WESTERN Big Bear Chateau, responded to this review

We are happy to see that you enjoyed your experience and thank you for taking the time to write your review.

376 photos of this hotel

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Amenities

Highlights
  • Free Parking
  • Restaurant
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair Access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Restaurant
  • Hot Tub
  • Fitness Centre with Gym / Workout Room
  • Pool
  • Bar/Lounge
Room types
  • Non-Smoking Rooms
  • Family Rooms
  • Suites
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Children Activities (Kid / Family Friendly)
  • Banquet Room
Official Description (provided by the hotel)
Discover this charming Big Bear Lake, California hotel-the closest full-service lodging to Snow Summit and Bear Mountain Ski Resorts. Welcome to the BEST WESTERN Big Bear Chateau, the perfect hotel for avid outdoorsmen and avid ski lovers alike. Located in inland Southern California, this Big Bear Lake hotel offers well-appointed guest rooms complete with a fireplace, pillow top mattresses, cable satellite television with Showtime and high-speed Internet access. The hotel offers an array of amenities including a seasonal outdoor heated swimming pool and hot tub, game room, fitness center, full business services and meeting/banquet facilities accommodating up to 140 people. The BEST WESTERN Big Bear Chateau also features the onsite Tiffany's cocktail lounge Serving a special food menu Friday and Saturday from 5:00-9:00 p.m. Guests staying at this California hotel will find themselves less than one mile from both Snow Summit and Bear Mountain Ski Resorts. The hotel also offers convenient access to outdoor activities such as hiking, golf, horseback riding, snowmobiling, fishing, sailing and skiing on Big Bear Lake. Less than ten miles away guests can also visit the Moonridge Zoo, Meadow Park and the Big Bear Convention Center. The BEST WESTERN Big Bear Chateau is ideal lodging for groups such as church camps, wedding parties or reunions taking place at Big Bear Lake. The city also hosts a variety of events including the Bear Country Fair, the Ride the Mountain Event, the International Chili Society Cook Off and the Big Bear Cowboy Gathering. The friendly, helpful staff at the BEST WESTERN Big Bear Chateau is ready to ensure a fun-filled memorable stay in Big Bear Lake, California. ... more   less 

Additional Information about BEST WESTERN Big Bear Chateau

Address: 42200 Moonridge Road, CA 92315-1814
Region: United States > California > Big Bear Region
Price Range: $139 - $293 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — BEST WESTERN Big Bear Chateau 3.5*
Number of rooms: 80
Reservation Options:
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Also Known As:
Best Western Plus Big Bear Chateau Hotel Big Bear Lake
Best Western Big Bear Lake
Big Bear Lake Best Western
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN Big Bear Chateau staff and other travellers.
4 questions
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Apple Valley, California
Las Vegas, Nevada
over a year ago

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Questions? Get answers from BEST WESTERN Big Bear Chateau staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Try not to stay with pets here. You'll be banished to the "Dungeon" rooms on the lower level.”
matthewgL9477HQ, 13 Mar 2017 | Read review
“None seemed better than others”
Y8701FRdavids, 7 Mar 2017 | Read review
“Top floor in the rear of the hotel.”
GeneSandbloom, 26 Feb 2017 | Read review
“Upstairs in the back of hotel, Overlooking the forest and pool.”
FamHistory, 13 Nov 2016 | Read review
“First floor rooms are excellant and have fireplaces, I am just sorry it was not colder!”
grslove, 3 Nov 2016 | Read review
5 of 5