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Viceroy L'Ermitage Beverly Hills

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699 Reviews from our TripAdvisor Community

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There are newer reviews for Viceroy L'Ermitage Beverly Hills
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Showing 657: English reviews
Herts
Reviewed 29 April 2014

We travelled to L.A. to celebrate our 10th anniversary. I notified the hotel in advance and they kindly upgraded us. On arrival we were greeted and welcomed into the hotel foyer. Reception was a positive and fun experience accompanied by complimentary Champagne. The hotel common areas were elegant and beautifully presented as per their photos. We were shown to our...

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Helpful?
1Thank larsBO
GuestRelations9291, Guest Relations Manager at Viceroy L'Ermitage Beverly Hills, responded to this review

Dear IarsBO, I would like to take this opportunity to thank you for your review. I am so pleased to hear that you had a wonderful stay here at L’Ermitage Beverly Hills and you enjoyed so many elements of your stay. I have shared your feedback with the entire team here and they were thrilled by such a fantastic review...

Atlanta
Reviewed 29 April 2014

I am giving this property two stars strictly because I feel that the management was truly concerned when I phoned them to inform them that their bellman/valet was overtly rude to my daughter as she checked out. I should really give them 1 star based on what happened. The room was nice and Phillip at the front desk was very...

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3Thank JBHAtlanta
GuestRelations9291, Guest Relations Manager at Viceroy L'Ermitage Beverly Hills, responded to this review

Dear JBHAtlanta, We take all of the feedback we receive very seriously, and appreciate you taking the time to speak with our Director of Front Office regarding your review. I sincerely apologize for the events that occurred during your stay with us. Please be advised that they have been extensively reviewed with our senior management and colleagues. I do hope...

Miami, Florida
Reviewed 23 April 2014

1st the amenities were AMAZING !!!! 2nd the staff fulfilled all of my needs ...3rd the Price, Best Value for the Buck .....You are literly 4 blocks from Shops and Restaurants. Will stay there again when I'm back in LA

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Helpful?
1Thank John S
GuestRelations9291, Guest Relations Manager at Viceroy L'Ermitage Beverly Hills, responded to this review

Dear John S, Thank you kindly for taking the time to write this fantastic review of L’Ermitage Beverly Hills. I am so pleased that you decided to stay with us during your visit to Beverly Hills. Thank you for your complimentary words, with regards to our staff, amenities and prime location. We look forward to welcoming you back to L’Ermitage...

Reviewed 18 April 2014

We loved this hotel! It is exceptionally clean, welcoming, and we felt like royalty the entire time we were there. This hotel will be the reason we come back to L.A. as we thought it was such a luxurious getaway. I liked everything about it. Loved walking to downtown Beverly Hills to breakfast and dinner. Really great location that seemed...

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Helpful?
1Thank Linda C
GuestRelations9291, Guest Relations Manager at Viceroy L'Ermitage Beverly Hills, responded to this review

Dear Linda C, I would like to take the opportunity to thank you for taking the time in writing this review about L’Ermitage Beverly Hills. I am so delighted that you enjoyed your stay here at L’Ermitage Beverly Hills and felt like royalty! Thank you for the kind words about our staff, the ambiance and cuisine in our LIVELLO restaurant....

San Francisco, California
Reviewed 15 April 2014

First time staying here...was upgraded to 7210, a Premier King Room with balcony. Service was impeccable, without being pretentious. Chose this property over the new SLS and the Four Seasons. We were offered champagne by the front desk upon our arrival. The front desk gentleman asked if we needed airport transportation, since it was included in our AMEX rate; we...

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Helpful?
2Thank Dennis W
GuestRelations9291, Guest Relations Manager at Viceroy L'Ermitage Beverly Hills, responded to this review

Dear Dennis W, Thank you for taking the time to write a review on your recent stay at L'Ermitage Beverly Hills I am pleased that you were happy with so many elements of your stay. As well as, the excellent service that you received from a member of our Front Desk team. Please rest assured that your comment, regarding the...

Miami Beach, Florida
Reviewed 10 April 2014

OK, Just have to say, this place is even better than my last review. Why??? Because the staff is so attentive, caring, professional, courteous and knowledgeable. Why, because the Hotel Driver DAVID is on time, gratis and superb. I think the concierge Christine, is one of the most efficient and polite concierge in Beverly Hills, and for that matter, all...

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Helpful?
2Thank Cynna K
GuestRelations9291, Guest Relations Manager at Viceroy L'Ermitage Beverly Hills, responded to this review

Dear Cynna K, Thank you for taking the time to write a second review of L'Ermitage Beverly Hills! I am delighted that you continue to have wonderful experiences at our hotel. Many thanks for your kind words regarding our staff, LIVELLO restaurant and bar. I will be sure to share your review with the whole team here at L’Ermitage. Please...

Ladera Ranch, California
Reviewed 10 April 2014

Stayed two nights for a short vacation away from the kids. The staff at this hotel could not be any nicer. Super attentive and very courteous. Check-in and out was fast, bell staff great, valet great and fast. Location was very nice. Was able to stroll about 1/2 mile to a few different restaurants I wanted to check out. Took...

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Helpful?
1Thank Paul R
GuestRelations9291, Guest Relations Manager at Viceroy L'Ermitage Beverly Hills, responded to this review

Dear PERydell, Thank you so much for taking the time to write this review about L’Ermitage Beverly Hills. I am so pleased that you enjoyed your overall stay here at L’Ermitage Beverly Hills. My apologies with regards to the difficulty you experienced with our lighting system. I will be sure to pass this feedback on to our Executive Management team....

London, United Kingdom
Reviewed 7 April 2014

We stayed in Suite 705 at L'Ermitage from 27th December 2013 to 5th January 2014, and our children had the room next door. We had stayed for almost the same period two years previously. I have stayed in several hotels in LA but only this one in Beverly Hills. It is a truly beautiful hotel. Only a short walk from...

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Helpful?
1Thank SarahCahill
GuestRelations9291, Guest Relations Manager at Viceroy L'Ermitage Beverly Hills, responded to this review

Dear SarahCahill, Thank you for your commentary regarding your stay at L’Ermitage Beverly Hills. I am delighted that you were happy with many elements of your stay here at L'Ermitage Beverly Hills. Please rest assured that your comments regarding the physical aspects about our rooms and property, is something that we are addressing. I would be grateful if you could...

London, Ontario
Reviewed 5 April 2014

This is our second stay at L'Ermitage and won't be our last. I found the service to be fantastic, friendly and attentive. The accommodations were quiet, comfortable and luxurious but not over the top. Walking distance to Rodeo drive.

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Helpful?
Thank benwack
GuestRelations9291, Guest Relations Manager at Viceroy L'Ermitage Beverly Hills, responded to this review

Dear benwack, Thank you for taking the time to write a review of our hotel. Your feedback is greatly appreciated. We are delighted that you had a great experience and enjoy our hotel. Many thanks for the kind words regarding our staff. We pride ourselves on the service we provide and I will be sure to share your sentiments with...

Los Angeles, California
Reviewed 28 March 2014

We stayed at this hotel a few years ago for a friends birthday party. The rooms are amazing, very spacious, clean and ambient. Actually, the hotel itself is very ambient. If you are coming to LA for the first time and you want to experience the 'LA Lifestyle' I recommend staying here. It is a very exclusive hotel with limited...

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Helpful?
1Thank Julia K
GuestRelations9291, Guest Relations Manager at Viceroy L'Ermitage Beverly Hills, responded to this review

Dear Julia K , Thank you kindly for taking the time to write this great review of L’Ermitage Beverly Hills. I am so pleased that you decided to stay with us during your visit to Beverly Hills. Thank you for your complimentary words, with regards to our rooms and prime location. We look forward to welcoming you back to L’Ermitage...

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Staying in Beverly Hills

Neighbourhood Profile
Beverly Hills
Beverly Hills began as a modest village years ago and today you can still feel its small town origins, even though it has become a major tourist attraction and business center for the entertainment industry. This town lives up to its reputation as an area full of designer retail stores and residential streets lined with mansions and palm trees. Inside the commercial center of Beverly Hills, along Rodeo Drive, droves of tourists peak into ultra-luxurious boutiques hoping to catch a glimpse of someone famous. Off of Rodeo Drive however is where some of the most affluent Angelenos occupying the streets of Beverly Hills come for leisurely meals, power lunches and beauty treatments.
Explore this neighbourhood

Amenities

Highlights
  • Pool
  • Room Service
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Centre with Gym / Workout Room
  • Bar/Lounge
  • Spa
Room types
  • Suites
  • Non-Smoking Rooms
  • Kitchenette
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Paid Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Room Service
  • Dry Cleaning
  • Meeting Rooms
  • Business Centre with Internet Access
  • Concierge
  • Conference Facilities
  • Shuttle Bus Service
  • Airport Transportation
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Breakfast Available
Official Description (provided by the hotel)
L Ermitage stands alone as the premier hotel in Beverly Hills where unquestioned privacy and legendary elegance draws discriminating clients from the world over. Located on a peaceful tree-lined residential avenue the hotel is within walking distance to the world-renown Rodeo Drive lined with designer boutiques and art galleries along with top restaurants and noted museums. The hotel has a premier location that affords guests access to major businesses such as Cedars Sinai Hospital; the Pacific Design Center and UCLA. Los Angeles International Airport ; Burbank; Century City and downtown are twenty minutes away while the beach locales of Malibu and Santa Monica are a short drive along scenic roads. Viceroy embodies the spirit and ambiance of a sophisticated private club and a gracious urban residence. We offer guests a truly personalized experience with superior amenities and services including a flexible arrival departure policy to accommodate all travel schedules as well as a magnificent rooftop pool; secluded cabanas and The Spa all reserved exclusively for hotel guests assuring a private serene retreat and spacious guest rooms with state-of the-art technology. ... more   less 

Additional Information about Viceroy L'Ermitage Beverly Hills

Address: 9291 Burton Way, Beverly Hills, CA 90210-3709
Region: United States > California > Beverly Hills > Beverly Hills
Price Range: $662 - $1,215 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Viceroy L'Ermitage Beverly Hills 5*
Number of rooms: 116
Reservation Options:
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Also Known As:
l`Ermitage Beverly Hills Hotel Beverly Hills
Raffles l Ermitage Beverly Hills
Hotel Style:
#3 Romantic Hotel in Beverly Hills
#4 Spa Hotel in Beverly Hills
#4 Luxury Hotel in Beverly Hills
#4 Business Hotel in Beverly Hills
#5 Family Hotel in Beverly Hills
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Questions & Answers

Here's what travellers have asked, with answers from Viceroy L'Ermitage Beverly Hills staff and other travellers.
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Questions? Get answers from Viceroy L'Ermitage Beverly Hills staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“My room was facing the Hills in the back so it was a lovely, quiet room”
344ileanac, 22 Apr 2017 | Read review
“we were given a room at the back facing a power station..it really didnt bother us”
gcr527, 12 Apr 2017 | Read review
“Look for rooms that face out toward Hollywood signage and away from street entrance.”
LawrenceD884, 20 Mar 2017 | Read review
“we asked for a room that didn't face the street so it was quiet.”
franb41, 6 Mar 2017 | Read review
“Rooms off the street face the Hollywood Hills, should be quieter.”
4snickers, 6 Feb 2017 | Read review
5 of 5