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BEST WESTERN Plus Heritage Inn

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311 Reviews from our TripAdvisor Community

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Showing 301: English reviews
Henderson, Nevada
Reviewed 21 November 2016

VERY GOOD HOTEL. The staff was very helpful and the rooms were very nice. What really sold me on returning here if I am in the area is the free morning breakfast. It has almost everything you can imagine and want for a very filling meal. A great way to start the day.

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Helpful?
Thank C C
GFCANTU, General Manager at BEST WESTERN Plus Heritage Inn, responded to this review

What a great review! Thanks so much for letting us know you enjoyed your stay. We love delivering a one of a kind experience at the BW Plus Heritage Inn. We have passed along your kind words to our awesome staff and we can’t wait to see you again. All the Best, Geraldine Felaire-Cantu, General Manager

Reviewed 19 November 2016

My first stay at the Heritage Inn. Very easy to find, easy access. For my dollar it was well worth the trip. There were little things that I noted but overall, I will be staying here again. It was my first time with my Service Dog and the lady at Check In was AWESOME. I expected a little guff and...

Review collected in partnership with Best Western
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Thank Dusty R
GFCANTU, General Manager at BEST WESTERN Plus Heritage Inn, responded to this review

Please allow us to thank you, first and foremost, for your feedback and for taking the time to share the details of what you experienced during your stay. We take all guest issues very seriously and greatly appreciate receiving your detailed comments. We sincerely apologize for any inconveniences you have encountered. We hope you will choose to join us again...

Reviewed 16 November 2016

Our experience in this hotel was very positive. My partner had birthday and I made a surprise by reserving a room there. As soon as Darlene (front desk lady with excellent sense of humor) figured that this was my gift to him, she upgraded our two queen-size beds room to one king-size bed in a bigger room for FREE. She...

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Helpful?
Thank Yulia D
GFCANTU, General Manager at BEST WESTERN Plus Heritage Inn, responded to this review

Dear Yulia D, We appreciate the time you have taken to respond to our surveys. We at the BW Plus Heritage Inn - Benicia do our absolute best to make our guest feel as if they have just entered their own home. We strive to provide a warm, embracing ambiance as soon as our guests walk into the lobby and...

Torrance, United States
Reviewed 17 October 2016

The facility offered well-kept, standard amenities with an additional quiet, garden reading area outside. What set this site apart was the helpful, gracious, professional staff. We would definitely stay here again if traveling in the area.

Review collected in partnership with Best Western
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Thank Debi P
GFCANTU, General Manager at BEST WESTERN Plus Heritage Inn, responded to this review

Dear Debi G, Thank you for taking the time to respond to our surveys, we truly appreciate the kind words that you shared. Here at the Best Western Plus Heritage Inn Benicia we take pride in assuring our guests that the quality service given is guaranteed, every stay. We hope to be a part of your future endeavors and if...

Reviewed 16 October 2016 via mobile

Minutes from Vallejo, a decent drive to Napa, Sonoma, even to San Francisco. Right near the freeway. Breakfast was good, lots of choices, good quality products. Our room was upgraded to a king bed suite near the dining room. It smelled a little, like humidity smell... We got used to it. Bathroom (toilette and bath/shower) was a little claustrophobically small,...

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Helpful?
Thank Rachel F
GFCANTU, General Manager at BEST WESTERN Plus Heritage Inn, responded to this review

Dear Rachel F, Thank you for your kind words on the convenience of the hotel as well as acknowledging the quality in both the amenities and services provided. We were definitely concerned when reading about the smell was unsatisfactory and have acknowledged that in our meetings with Housekeeping Department. Please note, although it’s not very common, your observation was not...

Reno, United States
Reviewed 14 October 2016

great hotel, great service, some of the bathroom fixtures were leaking but other than that great place to stay. cant beat the breakfast, so many items to choose from and the staff was outstanding. The staff in the breakfast dining area was so nice and asked if we had everything we needed or if she could do anything for us.

Review collected in partnership with Best Western
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Thank Roger A
GFCANTU, General Manager at BEST WESTERN Plus Heritage Inn, responded to this review

Dear Roger A, We appreciate your kind words, as well as the time you set aside to respond to our surveys. We were overjoyed to hear that our staff assisted and accommodated your every need. We at the BW Plus Heritage Inn - Benicia truly value our guest and strive to make them feel right at home. We extend the...

Las Vegas, Nevada
Reviewed 1 October 2016

Right of the freeway, close to downtown Benicia. Super helpful staff. Heather and Darlene were a huge help to me, I had to book last minute and the ladies we so wonderful and honest . I could not be more happy with this choise of hotel. I love this place

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Helpful?
Thank Irving C
GFCANTU, General Manager at BEST WESTERN Plus Heritage Inn, responded to this review

Dear Irving C, When we see our Front Desk Representatives names in the reviews, it is a swell of pride for the company that our employees are getting the recognition for a job well done. We were extremely glad to hear that Darlene and Heather accommodated and assisted you to best of their abilities. We were also glad to hear...

Fresno, United States
Reviewed 27 September 2016

Excellent, convenient location near I-780. Close to downtown Benicia, and within minutes of Vallejo. Facility is clean, comfortable, and consistent with Best Western amenities and quality. Breakfast on-site is always a plus!

Review collected in partnership with Best Western
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Helpful?
Thank Virginia R
GFCANTU, General Manager at BEST WESTERN Plus Heritage Inn, responded to this review

Thank you for taking the time to share your stay with our Trip Advisor readers. We were certainly glad you chose our hotel and enjoyed all the amenities we provide and the excellent service. We are more than willing to assist you as best as possible! We always aim to please here at the Best Western PLUS Heritage Inn Benicia!...

Washington DC, District of Columbia
Reviewed 22 September 2016

I stayed at this hotel for one night on business. There are not many hotels in Benicia and this one was rated higher. The hotel was fine; the room was very big and quite comfortable. I did not like being on the first floor looking out at the parking lot; I didn't want to open the drapes, but because I...

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Helpful?
Thank Barbara28970
GFCANTU, General Manager at BEST WESTERN Plus Heritage Inn, responded to this review

Dear Barbara, We appreciate the time you have set aside to respond to our surveys. It is always appreciated when our guests acknowledge what we not only have accommodated but what we were incapable of accommodating. For future reference, please do not hesitate to contact front desk if your room is unsatisfactory or up to your complete standards. If we...

Weed, United States
Reviewed 19 September 2016

Very quite and clean rooms and overall property. Friendly, helpful staff. Would have like some fruit at the breakfast, but was still good. A little hard to find at night, sign was blocked by some landscaping.

Review collected in partnership with Best Western
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Thank Kim G
GFCANTU, Guest Service Representative at BEST WESTERN Plus Heritage Inn, responded to this review

Dear Kim G, Location in hospitality is always important to not just business travellers, but to our leisure travellers as well. Thank you for bringing to our attention that our signage is being blocked off as well as taking the time to complete the survey. We truly strive to be the absolute best for our guests and pride ourselves in...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Spa
  • Breakfast included
  • Fitness Centre with Gym / Workout Room
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Smoking rooms available
  • Kitchenette
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Conference Facilities
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about BEST WESTERN Plus Heritage Inn

Address: 1955 E Second St, Benicia, CA 94510
Region: United States > California > Benicia
Price Range: $172 - $244 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN Plus Heritage Inn 2.5*
Number of rooms: 97
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Also Known As:
Best Western Benicia
Benicia Best Western
Best Western Heritage Hotel
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN Plus Heritage Inn staff and other travellers.
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Questions? Get answers from BEST WESTERN Plus Heritage Inn staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“My best suggestion would be to find another hotel in Benicia at which to stay.”
 of 5 bubbles 92jims, 1 Jan 2017 | Read review
“Check with hotel front desk.”
 of 5 bubbles AuntieB9573, 27 Nov 2016 | Read review
“It located in a nice area. Not sure about rooms to ask for.”
 of 5 bubbles ChristineB297, 27 Nov 2016 | Read review
“Stay on the first floor by the front desk and breakfast eating area.”
 of 5 bubbles ccB2213YA, 20 Nov 2016 | Read review
“Try to get a higher floor not facing the parking lot”
 of 5 bubbles Barbara28970, 21 Sep 2016 | Read review
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