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BEST WESTERN Plus Heritage Inn

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307 Reviews from our TripAdvisor Community

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Showing 297: English reviews
Reviewed 16 October 2016 via mobile

Minutes from Vallejo, a decent drive to Napa, Sonoma, even to San Francisco. Right near the freeway. Breakfast was good, lots of choices, good quality products. Our room was upgraded to a king bed suite near the dining room. It smelled a little, like humidity smell... We got used to it. Bathroom (toilette and bath/shower) was a little claustrophobically small,...

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Helpful?
Thank Rachel F
GFCANTU, General Manager at BEST WESTERN Plus Heritage Inn, responded to this review

Dear Rachel F, Thank you for your kind words on the convenience of the hotel as well as acknowledging the quality in both the amenities and services provided. We were definitely concerned when reading about the smell was unsatisfactory and have acknowledged that in our meetings with Housekeeping Department. Please note, although it’s not very common, your observation was not...

Reno, United States
Reviewed 14 October 2016

great hotel, great service, some of the bathroom fixtures were leaking but other than that great place to stay. cant beat the breakfast, so many items to choose from and the staff was outstanding. The staff in the breakfast dining area was so nice and asked if we had everything we needed or if she could do anything for us.

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Helpful?
Thank Roger A
GFCANTU, General Manager at BEST WESTERN Plus Heritage Inn, responded to this review

Dear Roger A, We appreciate your kind words, as well as the time you set aside to respond to our surveys. We were overjoyed to hear that our staff assisted and accommodated your every need. We at the BW Plus Heritage Inn - Benicia truly value our guest and strive to make them feel right at home. We extend the...

Las Vegas, Nevada
Reviewed 1 October 2016

Right of the freeway, close to downtown Benicia. Super helpful staff. Heather and Darlene were a huge help to me, I had to book last minute and the ladies we so wonderful and honest . I could not be more happy with this choise of hotel. I love this place

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Helpful?
Thank Irving C
GFCANTU, General Manager at BEST WESTERN Plus Heritage Inn, responded to this review

Dear Irving C, When we see our Front Desk Representatives names in the reviews, it is a swell of pride for the company that our employees are getting the recognition for a job well done. We were extremely glad to hear that Darlene and Heather accommodated and assisted you to best of their abilities. We were also glad to hear...

Fresno, United States
Reviewed 27 September 2016

Excellent, convenient location near I-780. Close to downtown Benicia, and within minutes of Vallejo. Facility is clean, comfortable, and consistent with Best Western amenities and quality. Breakfast on-site is always a plus!

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Helpful?
Thank Virginia R
GFCANTU, General Manager at BEST WESTERN Plus Heritage Inn, responded to this review

Thank you for taking the time to share your stay with our Trip Advisor readers. We were certainly glad you chose our hotel and enjoyed all the amenities we provide and the excellent service. We are more than willing to assist you as best as possible! We always aim to please here at the Best Western PLUS Heritage Inn Benicia!...

Washington DC, District of Columbia
Reviewed 22 September 2016

I stayed at this hotel for one night on business. There are not many hotels in Benicia and this one was rated higher. The hotel was fine; the room was very big and quite comfortable. I did not like being on the first floor looking out at the parking lot; I didn't want to open the drapes, but because I...

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Helpful?
Thank Barbara28970
GFCANTU, General Manager at BEST WESTERN Plus Heritage Inn, responded to this review

Dear Barbara, We appreciate the time you have set aside to respond to our surveys. It is always appreciated when our guests acknowledge what we not only have accommodated but what we were incapable of accommodating. For future reference, please do not hesitate to contact front desk if your room is unsatisfactory or up to your complete standards. If we...

Weed, United States
Reviewed 19 September 2016

Very quite and clean rooms and overall property. Friendly, helpful staff. Would have like some fruit at the breakfast, but was still good. A little hard to find at night, sign was blocked by some landscaping.

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Helpful?
Thank Kim G
GFCANTU, Guest Service Representative at BEST WESTERN Plus Heritage Inn, responded to this review

Dear Kim G, Location in hospitality is always important to not just business travellers, but to our leisure travellers as well. Thank you for bringing to our attention that our signage is being blocked off as well as taking the time to complete the survey. We truly strive to be the absolute best for our guests and pride ourselves in...

Reviewed 18 September 2016 via mobile

Room was large, clean and adequate but walls were thin and as such the only decent nights sleep is with earplugs! Plenty of parking and friendly staff make this room a perfect place for the single night I stayed.

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Thank CarolHall525
Ottawa, Canada
Reviewed 14 September 2016

We stayed here for a week while visiting the Napa Valley, Sonoma and Sanfrncisco. the hotel is clean and well located. the prices were reasonable and the breakfasts varied each day. On weekend there is easy access to the Bart train with free parking an quick access to San Francisco

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Helpful?
Thank Michael M
GFCANTU, General Manager at BEST WESTERN Plus Heritage Inn, responded to this review

Thank you for allowing us to enhance your wine tasting and site seeing excursions throughout the Napa, Sonoma, and San Francisco regions. Our BW hotel location is centrally located that our guests truly enjoys. We are very glad we were able to contribute to your positive experience from a clean room to our delicious breakfast. We hope to see you...

Carson City, United States
Reviewed 10 September 2016

I booked this hotel because of the good reviews I read, I obviously did not read enough of the reviews. The room had a very strong strange smell that I think was coming from the rugs or something they put on the rugs, the air conditioner blew out a dusty moldy smell when you turned it on and the noise...

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Helpful?
Thank Erich R
GFCANTU, General Manager at BEST WESTERN Plus Heritage Inn, responded to this review

Thank you for taking the time to complete the survey. I do regret that your stay with us did not meet your expectations. Here at the Best Western we pride ourselves in providing utmost superior customer service as well as superior cleanliness. It is unfortunate we were not able to display ourselves as such. Please let us know in the...

Germantown, Maryland
Reviewed 3 September 2016 via mobile

Was in Benicia for 5 days to visit family. This hotel was clean, modern, comfortable, and homey. We slept like rocks every night. Felt right at home right away. Great location since our daughter lives in Benicia and we were visiting her. Also convenient for us to visit Touro University in Vallejo on Mare Island, tour various wineries near Napa,...

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Helpful?
Thank serlbauer
GFCANTU, General Manager at BEST WESTERN Plus Heritage Inn, responded to this review

Dear Serlbaur, We truly appreciate such a positive review and ecstatic to hear that you enjoyed your stay. We at the BW Plus Heritage Inn - Benicia take great pride in making our guests feel as if they are right at home, as well as being able to accommodate their every need. Thank you for revealing the food options guests...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Spa
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Pool
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Smoking rooms available
  • Kitchenette
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Parking
  • Free Breakfast
  • Meeting Rooms
  • Conference Facilities
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about BEST WESTERN Plus Heritage Inn

Address: 1955 E 2nd St, Benicia, CA 94510-2201
Region: United States > California > Benicia
Price Range: $160 - $209 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN Plus Heritage Inn 2.5*
Number of rooms: 97
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Also Known As:
Best Western Benicia
Benicia Best Western
Best Western Heritage Hotel
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN Plus Heritage Inn staff and other travellers.
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Questions? Get answers from BEST WESTERN Plus Heritage Inn staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Check with hotel front desk.”
 of 5 bubbles AuntieB9573, 27 Nov 2016 | Read review
“It located in a nice area. Not sure about rooms to ask for.”
 of 5 bubbles ChristineB297, 27 Nov 2016 | Read review
“Stay on the first floor by the front desk and breakfast eating area.”
 of 5 bubbles ccB2213YA, 20 Nov 2016 | Read review
“Try to get a higher floor not facing the parking lot”
 of 5 bubbles Barbara28970, 21 Sep 2016 | Read review
“Floor 2 is level with reception due to the hill.”
 of 5 bubbles PhilipandSheena, 30 Aug 2016 | Read review
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