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BEST WESTERN Plus Heritage Inn

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306 Reviews from our TripAdvisor Community

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Showing 296: English reviews
Level Contributor
7 reviews
Reviewed 3 days ago NEW via mobile

The majority of the staff was every nice. The beds were comfortable and the room was spacious. I was inpressed with size of the refrigerator. (I use insulin) They always had fresh coffee. The towels could have been softer. The breakfast was not as good as other places I've stayed at. The variety of greek yogurt was basically nonexistent Vanilla.... More 

Helpful?
Thank Betsi O
Cascade, Idaho
Level Contributor
41 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 6 days ago NEW

Excellent location for any destination in the area. Benicia is a lovely little California town, and this Best Western provides excellent access to the town as well as excellent access to the interstate. The front desk staff is helpful and very friendly. The free breakfast was wonderful with a great variety of possibilities. Maids and service staff were friendly and... More 

Helpful?
Thank AuntieB9573
Oroville, California
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 6 days ago NEW

My husband and I took our grandchildren to Discovery Kingdom and decided to just stay the night rather than drive all of the way home. I took a chance and googled Motels/Hotels and how lucky I was to pick the Best Western Plus Heritage Inn. I am a bit OCD and I looked for dirt or faults in this Hotel... More 

Helpful?
Thank Christine B
North Houston, Texas
1 review
Reviewed 1 week ago

Nice and friendly staff. Location is ok...if you like small towns. Then Benicia is for you! Breakfast and light dinner stacks are well served. Would recommend this motel to others. Value is good for the area. There is another motel in Benicia. But the one is well worth it.

Review collected in partnership with Best Western

Helpful?
Thank 105herbj
2 reviews
Reviewed 1 week ago

Had everything we needed for that home away from home stay but better. We felt the welcoming hospitality from beginning to the end. Very much enjoyed our stay and everyone we encountered during this stay. Even enjoyed jacuzzi swim in the rain.

Review collected in partnership with Best Western

Helpful?
Thank Alice R
Henderson, Nevada
Level Contributor
49 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 1 week ago

VERY GOOD HOTEL. The staff was very helpful and the rooms were very nice. What really sold me on returning here if I am in the area is the free morning breakfast. It has almost everything you can imagine and want for a very filling meal. A great way to start the day.

Helpful?
Thank C C
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 2 weeks ago

My first stay at the Heritage Inn. Very easy to find, easy access. For my dollar it was well worth the trip. There were little things that I noted but overall, I will be staying here again. It was my first time with my Service Dog and the lady at Check In was AWESOME. I expected a little guff and... More 

Review collected in partnership with Best Western

Helpful?
Thank Dusty R
1 review
Reviewed 2 weeks ago

Our experience in this hotel was very positive. My partner had birthday and I made a surprise by reserving a room there. As soon as Darlene (front desk lady with excellent sense of humor) figured that this was my gift to him, she upgraded our two queen-size beds room to one king-size bed in a bigger room for FREE. She... More 

Helpful?
Thank Yulia D
Torrance, United States
1 review
Reviewed 17 October 2016

The facility offered well-kept, standard amenities with an additional quiet, garden reading area outside. What set this site apart was the helpful, gracious, professional staff. We would definitely stay here again if traveling in the area.

Review collected in partnership with Best Western

Helpful?
Thank Debi P
GFCANTU, General Manager at BEST WESTERN Plus Heritage Inn, responded to this review

Dear Debi G, Thank you for taking the time to respond to our surveys, we truly appreciate the kind words that you shared. Here at the Best Western Plus Heritage Inn Benicia we take pride in assuring our guests that the quality service given is guaranteed, every stay. We hope to be a part of your future endeavors and if... More 

Level Contributor
30 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 16 October 2016 via mobile

Minutes from Vallejo, a decent drive to Napa, Sonoma, even to San Francisco. Right near the freeway. Breakfast was good, lots of choices, good quality products. Our room was upgraded to a king bed suite near the dining room. It smelled a little, like humidity smell... We got used to it. Bathroom (toilette and bath/shower) was a little claustrophobically small,... More 

Helpful?
Thank Rachel F
GFCANTU, General Manager at BEST WESTERN Plus Heritage Inn, responded to this review

Dear Rachel F, Thank you for your kind words on the convenience of the hotel as well as acknowledging the quality in both the amenities and services provided. We were definitely concerned when reading about the smell was unsatisfactory and have acknowledged that in our meetings with Housekeeping Department. Please note, although it’s not very common, your observation was not... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Spa
  • Free Breakfast
  • Fitness Centre with Gym / Workout Room
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair Access
Things to do
  • Pool
  • Spa
  • Fitness Centre with Gym / Workout Room
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Smoking rooms available
  • Kitchenette
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Centre with Internet Access
  • Free Parking
  • Free Breakfast
  • Meeting Rooms
  • Conference Facilities
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about BEST WESTERN Plus Heritage Inn

Address: 1955 E Second St, Benicia, CA 94510
Region: United States > California > Benicia
Price Range: $161 - $218 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN Plus Heritage Inn 2.5*
Number of rooms: 97
Reservation Options:
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Also Known As:
Best Western Benicia
Benicia Best Western
Best Western Heritage Hotel
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Questions & Answers

Here's what travellers have asked, with answers from BEST WESTERN Plus Heritage Inn staff and other travellers.
4 questions
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Questions? Get answers from BEST WESTERN Plus Heritage Inn staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Check with hotel front desk.”
 of 5 bubbles AuntieB9573, 27 Nov 2016 | Read review
“It located in a nice area. Not sure about rooms to ask for.”
 of 5 bubbles ChristineB297, 27 Nov 2016 | Read review
“Stay on the first floor by the front desk and breakfast eating area.”
 of 5 bubbles ccB2213YA, 20 Nov 2016 | Read review
“Try to get a higher floor not facing the parking lot”
 of 5 bubbles Barbara28970, 21 Sep 2016 | Read review
“Floor 2 is level with reception due to the hill.”
 of 5 bubbles PhilipandSheena, 30 Aug 2016 | Read review
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