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Holiday Inn Express Benicia

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Holiday Inn Express Benicia
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117 Reviews from our TripAdvisor Community

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Showing 116: English reviews
1 review
Reviewed 1 week ago via mobile

Tamara who was working the front desk went above and beyond to help us get into a room early. My husband is handicapped and I had a meeting I needed to attend. She got us in and I made my meeting, while my husband was able to rest. The breakfast was excellent and all the staff were very friendly. Will... More 

Helpful?
Thank McGruders
Oviedo, Florida
Level Contributor
90 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 2 weeks ago via mobile

Nice somewhat above your typical HEI facility located in what appeared to be mainly a residential area. Facility well maintained. Being a Platinum rewards member it was a very nice touch to see a welcome packet of candy and a greeting from the General Manager upon arrival. Beds were comfortable, room was very clean and bathroom was very clean. Ample... More 

Helpful?
Thank Ed B
Roswell, Georgia
Level Contributor
198 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
Reviewed 3 weeks ago

I was here six nights and had some issues with my stay. The first room I had was on the first floor and I was pleased with its spaciousness. High ceilings and ceiling fan was great. Bed was great. I had a fine time until 6:30 in the morning when the pipes started banging. It seems when the upstairs water... More 

Helpful?
Thank Bev8789
IHGService, Guest Relations Manager at Holiday Inn Express Benicia, responded to this review

Dear Bev8789, Thank you so much for staying with us and for taking the time to leave us your feedback. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. I am pleased to know that you found our beds great and apologize for the... More 

Lexington, Kentucky
Level Contributor
38 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 28 October 2016 via mobile

The location is close to downtown Benecia. Many people might prefer to drive in but regular walkers could do it easily in 15 minutes. The front desk staff was welcoming and helpful. The room was clean and the beds were very comfortable. On the downside, the towels were worn and grey looking. The other down point was the breakfast. This... More 

Helpful?
Thank ADLex
Kielce
Level Contributor
353 reviews
224 hotel reviews
common_n_hotel_reviews_1bd8 155 helpful votes
Reviewed 12 October 2016

The hotel is situated close to the road, but it is well soundproofed. The hotel's free parking which can easily lift you get to the lobby. Quick check-in. At the reception you can enjoy free lemonade, eat cake or apple. Rooms large, nicely furnished, clean. Big bed, very comfortable. Well active cooling. Big bathroom, clean, equipped with personal hygiene. Breakfast... More 

Helpful?
Thank JPopiel
Las Vegas
Level Contributor
95 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 12 October 2016 via mobile

Late night drive from the airport and greeted be friendly professional staff that had me to a nice room quickly. Breakfast was fine even as a vegetarian. Love the new in room Keurig coffee maker. Checking out was easy so I will be returning.

Helpful?
Thank Michael M
North Platte, Nebraska
Level Contributor
27 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 26 September 2016

Very easy to find off the interstate, very friendly staff and great clean room. Over the pass week I have missed a nice shower but not today. We have always been happy with HIE and this is the nicest. Great breakfast - 6AM to 10AM, everything you could want, Nebraska traveler

Helpful?
Thank Jerome B
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 10 September 2016

The rooms are quite nice with a comfy bed and soft towels. The morning breakfast is good and it is well stocked. However, there was only one person on staff that evening when we checked in and she seemed to doing it all. Someone had a problem with the tv in the conference room, people were trying to check in,... More 

Helpful?
Thank Pamela B
IHGService, Guest Relations Manager at Holiday Inn Express Benicia, responded to this review

Dear Pamela B, Thank you for posting a review of our property and for choosing to stay with us. I am happy to read you liked our rooms with the comfortable bed as well as the breakfast that was served. However, I am sorry that you were disappointed with your stay due to the locked patio doors and the safety... More 

2 reviews
Reviewed 25 August 2016 via mobile

My husband, my daughter and I stayed here for 4 days and 3 nights during a trip to visit friends in this area and i couldn't have imagined a more pleasant experience. Check in was breeze, parking was conveniently located and the staff was a friendly a could be. They provided outstanding Customer service and were a helpful as possible.... More 

Helpful?
Thank Jocelynn F
Mikaela Z, Director of Sales at Holiday Inn Express Benicia, responded to this review

Dear Jocelynn F., Thank you so much for taking the time to review our property. We are so happy to hear that your husband, daughter, and self had such a wonderful stay at our hotel! The staff strives to provide the best experience to every guest and I will be happy to share with them that they have succeeded. I... More 

Magalia, California
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 20 August 2016

I booked 3 nights here but could only stand one night. The neighborhood is terrible and very unsafe. The staff is rarely at the front desk and they need to be available. My keys did not work several times and I had to keep coming down to get them fixed with no one there to help. A man knocked at... More 

Helpful?
Thank smclevenger
IHGService, Guest Relations Manager at Holiday Inn Express Benicia, responded to this review

Dear smclevenger, Thank you for your review regarding your recent stay at Holiday Inn Express Benicia, CA. It is regrettable you were not satisfied with the service you received. I would like to address this with you further. I have sent you a private message to obtain more information about your stay. I look forward to hearing from you and... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Fitness Centre with Gym / Workout Room
  • Free Breakfast
About the property
  • Wheelchair Access
  • Non-Smoking Hotel
Things to do
  • Fitness Centre with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Business Centre with Internet Access
  • Free Breakfast
  • Self-Serve Laundry
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff

Additional Information about Holiday Inn Express Benicia

Address: 1375 East 5th Street, Benicia, CA 94510
Region: United States > California > Benicia
Price Range: $158 - $261 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Express Benicia 3*
Number of rooms: 49
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Also Known As:
Holiday Inn Express Benicia Hotel Benicia
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Questions & Answers

Questions? Get answers from Holiday Inn Express Benicia staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“Ground floor worked best for us. Laundry and business room is close by.”
 of 5 bubbles jeromeb550, 26 Sep 2016 | Read review
“Go to American Canyon”
 of 5 bubbles smclevenger, 19 Aug 2016 | Read review
“great room for two people”
 of 5 bubbles daniellemQ5332FF, 27 Jul 2016 | Read review
“I got one on the 2nd floor, even at the end of two hallways, NO noise in the AM.”
 of 5 bubbles MauiBound777, 22 Jun 2016 | Read review
“don't know about "quaint" or "boutique".... do know about good nights sleep and good breakfast!! I'll be back......”
 of 5 bubbles Terry_Calhoun, 12 Feb 2016 | Read review
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