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Valentin Imperial Maya

Travellers' Choice award winner
04/06/2017 05/06/2017
1 room 2 adults 0 children
USD 490*
USD 455*
Great Deal
USD 470*
USD 469*
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Valentin Imperial Maya
Valentin Imperial Maya
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11,583 Reviews from our TripAdvisor Community

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Showing 10,359: English reviews
Saskatoon, Canada
Reviewed 24 December 2013

AMAZING resort! Great food, wonderful service, beautiful (and clean) rooms - absolutely amazing lights decorating the resort at night!! (my fav!) Lots of entertainment and tour options available. Very romantic resort - perfect for honeymoons, anniversaries or just a getaway. We can't wait to go back there again!! The staff were very friendly and always wanting to help. Even though...

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2Thank DrPeanutbutternJelly
F T, Customer Care at Valentin Imperial Maya, responded to this review

Dear Michelle L, We would like to thank you, on behalf of every employee at the Valentin Imperial Maya. Your comments were truly a pleasure to read and I appreciate that you took the time to share your experiences with the Trip advisor community. We are happy to know that you had chance to enjoy some of our services and...

Montreal, Quebec
Reviewed 24 December 2013

We spent one week at the VIM and liked it very much. The beach is gorgeous, the landscaping immaculate and it is clean everywhere. If you are a beach lover, this is the place for you. Wide with nice sand. You don’t need shoes to go into the water. You can take very long walk on the beach and admire...

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2Thank Maroula
F T, Customer Care at Valentin Imperial Maya, responded to this review

Dear Maroula, Many thanks for sharing your experiences with future travelers, we enjoyed reading your feedback and we are happy you had a great vacation at the Valentin Imperial Maya. As you may know, comments from our guests are important for us because you let us know the exact elements in which we have to work on. It will be...

Reviewed 23 December 2013

This was our 2nd time to the Valentin. The first time we only stayed 4 days and decided we needed longer to experience it again. We came for our 27th anniversary. We had a great time. Slightly less magical then the first but still great. We met several couples this time we really enjoyed talking to and made some great...

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8Thank Ivysmommy
F T, Customer Care at Valentin Imperial Maya, responded to this review

Dear VIM guest, We would like to thank you, on behalf of every employee at the Valentin Imperial Maya. Your comments were truly a pleasure to read and I appreciate that you took the time to share your experiences with the Trip advisor community. This is the reason why we have taken note of your comment concerning the service at...

New York City, New York
Reviewed 23 December 2013

Loved this place! Went in July, which I believe is not the rainy season in Mexico; but outside of a few rain showers, the weather was perfect. Staff was extremely friendly and remembered my name at the different restaurants. Room service was also great; one night, we called for a glass of wine to be delivered to the room and...

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2Thank laur19138
F T, Director de Relaciones con Clientes at Valentin Imperial Maya, responded to this review

Dear Laur from New York City, Thank you for taking the time to write your review, It is always pleasing to hear that we not only met, but exceeded your expectations. Regarding the animals in your rooms, we would like to confirm you that as many hotels in this area ,our resort is surrounded by natural tropical rainforest and during...

Chelmsford, United Kingdom
Reviewed 23 December 2013

Well, this review has been some time coming. My wife and I had our honeymoon here in September 2013 for 14 nights and regularly use Tripadvisor (I posted various forum updates whilst at the resort). ARRIVAL We were impressed with the arrival, especially having seen other hotels. It’s a good 5 minutes from when you first enter the resort because...

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8Thank Ian B
F T, Director de Relaciones con Clientes at Valentin Imperial Maya, responded to this review

Dear Ian from Chelmsford,UK Congratulations again on your marriage and wow! What beautiful words to describe our Hotel! We thank you very much for having chosen our Hotel for your honeymoon . We are very happy to know that the efforts and friendliness of our staff made a significant difference to your holiday enjoyment and your comments will be displayed...

Chelsea, Massachusetts
Reviewed 22 December 2013

Let me start by just saying the place is absolutely beautiful. Unless you are 60 years or older you will have a terrible time. Everything is so far and you feel like you are walking forever! I arrived at 11 am and had to just "kill time" for 2 hours until I was brought to my room. Grabbing a drink...

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13Thank Josh L
F T, Director de Relaciones con Clientes at Valentin Imperial Maya, responded to this review

Dear Josh from Chelsea, Massachusetts, Thank you for taking a moment of your valuable time to write your review.. We understand that your experience was not what you were hoping for and apologize for this. We are sorry that some of our services and facilities did not meet your expectations. Concerning the Coco bongo and the nightly entertainment, we try...

Columbia, Missouri
Reviewed 21 December 2013

, We arrived mid-morning and had no problem with check-in time as has been reported in other reviews. The resort is indeed large, but restaurants and bars are carefully placed close to any room location, and you can also call for a shuttle. We found the food quality here to be well above that of our stay at another resort...

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2Thank Sue J
F T, Customer Care at Valentin Imperial Maya, responded to this review

Dear Sue J, Thank you for having chosen our resort for your vacation. Your comments made us so happy and so proud to work in this little piece of Paradise.We are pleased to learn that your stay at Valentin Imperial Maya met your expectations and hope to be able to host you many more times in the future. Warm regards,

Calgary
Reviewed 21 December 2013

We spent our honeymoon at the Valentin Imperial and immediately fell in love with the resort. Simply put this is the best resort we've ever had the pleasure of visiting. The Silver suites are luxurious, quiet and private. You'll find the service at the resort top notch, receptionists, room service, waiters and waitresses are all friendly and accommodating. Eating the...

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3Thank BrianFromCalgary
F T, Customer Care at Valentin Imperial Maya, responded to this review

Dear Brian, Thank you for such wonderful comments regarding your honeymoon at our Valentin Imperial Maya. We know that our Associates will be truly motivated by your kind words about your experiences. Thank you for recommending our property. It will be always a pleasure to welcome you back at Valentin Imperial Maya maybe to celebrate your first anniversary? Please do...

Kansas City, Kansas
Reviewed 20 December 2013

If you've already booked the Valentin you can stop reading. You are going to have a great time! If you are still shopping then read on... The property is beautiful but very spread out. There's lots of walking or waiting ~10 minutes for the golf carts to come. The rooms are slightly dated and a bit run down. Nothing bad...

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6Thank ktdt0069
F T, Customer Care at Valentin Imperial Maya, responded to this review

Dear recent guest from Kansas City, We greatly appreciate your review and the details you have shared and definitely we are also grateful for choosing the Valentin Imperial maya for your last vacations. It is a pleasure to know that you enjoyed most of our services and facilities. Thank you for recommending our property. It will be always a pleasure...

Vancouver, Canada
Reviewed 20 December 2013

We stayed at the VIM Dec 6-13 and for the most part it was as wonderful as I remember. Check in with Sandra at almost 8 in the evening went smoothly, she noted my room requests for building 2, 3rd floor and a quiet room looking away from the resort and said she’d done her best. No offer for an...

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5Thank SeekingSunBC
F T, Customer Care at Valentin Imperial Maya, responded to this review

Dear SeekingSunBC, Thank you very much for your review, we are so happy to hear that time after time , the efforts and dedication of our staff made such a positive impact on your vacation; it is an honor that you choose to keep returning to the Valentin Imperial Maya. On the other hand we are sorry to hear that...

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04/06/2017 05/06/2017
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Amenities

Highlights
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Room Service
  • Free Parking
  • Restaurant
  • Beachfront
  • Bar/Lounge
  • Spa
  • Breakfast included
  • Free Internet
About the property
  • Beachfront
  • Wheelchair Access
Things to do
  • Pool
  • Fitness Centre with Gym / Workout Room
  • Restaurant
  • Bar/Lounge
  • Spa
  • Tennis Court
  • Hot Tub
Room types
  • Suites
Internet
  • Public Wifi
  • Free Internet
Services
  • Business Centre with Internet Access
  • Room Service
  • Free Parking
  • Meeting Rooms
  • Breakfast included
  • Dry Cleaning
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Laundry Service
  • Breakfast Available
Official Description (provided by the hotel)
Hotel Valentin Imperial Maya is the new definition of paradise. Our 5 star Adults-Only (18+) All-Inclusive Resort is located a short 25 minutes from Cancun International Airport in the Riviera Maya. Set amid lavish gardens on a half-mile-long stretch of white sand beach named Playa Del Secreto (The Secret Beach), this magnificent award-winning resort boasts one of the largest swimming pools in Mexico. The location is ideal as one can easily reach Cancun and the world famous Mayan archaeological sites such as Tulum, Coba, and Chichen Itza, yet be removed enough to enjoy the casually elegant ambience of Valentin Imperial Maya. Escape into a world where your every wish is our command. Come indulge yourself....You deserve it! Valentin Imperial Maya Hotel & Spa is committed to preserve the environment by reducing the consumption of natural resources, promoting among our guests and staff, protection and respect for the environment through good environmental practices. ... more   less 

Additional Information about Valentin Imperial Maya

Address: Carretera Federal 307 Chetumal Puerto Juarez Km. 311, Playa del Secreto, Playa del Carmen 77710, Mexico
Region: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa del Secreto
Price Range: $385 - $793 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Valentin Imperial Maya 4.5*
Number of rooms: 540
Reservation Options:
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Also Known As:
Valentin Imperial Maya Hotel Playa Del Carmen
Valentin Imperial Riviera Maya
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Questions & Answers

Here's what travellers have asked, with answers from Valentin Imperial Maya staff and other travellers.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travellers prefer

“We like building 2, it is clear I see to everything.”
justink473, 25 May 2017 | Read review
“Tip the staff! The ribeye in the steakhouses is fabulous”
mexicangirl2, 24 May 2017 | Read review
“For added privacy, book a room on 2nd or 3rd floor.”
HairDaryl, 24 May 2017 | Read review
“The Silver suites in buildings 1 and 2 are fantastic and central to everything.”
tallicafu, 22 May 2017 | Read review
“Any room you chose will be great. My opinion, closer to the main pool the better.”
rj0967, 22 May 2017 | Read review
5 of 5
Travelocity
USD 455* /night
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Booking.comUSD 470
Bookit.comUSD 469
CancelonUSD 490
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*Disclaimer
Prices are for 1 room, 2 adults
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